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Exam 12: Managing Human Resources and Labour Relations

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Question 61

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A corporate open house occurs when people are invited to the premises of an organization and are briefed about various job opportunities; qualified applicants are then encouraged to complete an application before leaving.

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Question 62

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What is the first step in the typical grievance procedure?

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The employee orally ...

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Question 63

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What term refers to persons who prefer either part-time or full-time temporary employment?

Which of the following is a set of unique features of a company and its products that are perceived by the people or companies the organization wishes to serve as significant and superior to those of the competition?

Canada's aging population will affect the labour market.

Which of the following is the attempt to find and attract qualified job applicants in the external labour market?

Mentoring is a form of off-the-job training.

What occurs when interested persons are invited to the premises of an organization and briefed about various job opportunities, and qualified applicants are then encouraged to complete an application?

Mr. Smythe uses communication and persuasion as his tools to help unions and employers negotiate. Smythe can suggest compromises but cannot issue a binding decision. Which role is he performing?

Which of the following is NOT one of the selection steps in hiring a new employee?

When Vincent Cappio began acting in commercials, he was required to join a union that represents actors. Then he was forced to wait on the set for eight hours before appearing in a scene as a clumsy waiter. He was upset when the director decided to eliminate his performance from the finished ad. He was even more upset when the production company that was shooting the commercial said that he was not getting paid. To whom would Cappio complain about not being paid?

Simulation is a training system that utilizes the operation of mock equipment by the trainee.

Which of the following is a study of the tasks required to do a particular job well?

What might recruitment involve?

What is the first type of training and development a new employee will be exposed to?

Performance appraisals are comparisons of actual performance with expected performance.

Herriott & Haynes Fabrication Company uses which of the following methods to systematically compare the actual work accomplishment of each employee with his or her expected performance?

What is the first step in the performance appraisal and planning process?

Scott Pao was sitting in a stockholder meeting when a group of workers disrupted the meeting by standing up on the furniture and making claims about unfair working conditions. Since the company is unionized, Pao should recognize that what happened during the meeting was an example of which of the following?

Which of the following statements best describes HR demand forecasting?