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Exam 9: Project Resource Management

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Question 21

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 _____ causes people to do something for a reward or to avoid a penalty.

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Question 22

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 Managers who believe in Theory Y assume that workers dislike and avoid work if possible, so managers must use coercion, threats, and various control schemes to get workers to make adequate efforts to meet objectives.

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Question 23

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 _____ issues that affect how people work and how well they work include motivation, influence and power, and effectiveness.

 According to Blake and Mouton, project managers who use the _____ mode retreat from an actual or potential disagreement.

 The _____ is a tool to measure the individual needs of different people using McClelland's categories.

 According to McClelland's acquired-needs theory, what do people who want to direct others, and can be seen as bossy, have a need for?

 Covey, like Maslow, believes that people have the ability to be _____ and choose their responses to different situations.

 _____ is the concept that the whole is equal to more than the sum of its parts.

 In the Tuckman model, what occurs as team members have different opinions as to how the team should operate?

 Which technique is used for resolving resource conflicts by delaying tasks?

 Managers who follow which theory assume that the average worker wants to be directed and prefers to avoid responsibility?

 According to Thamhain and Wilemon, what is the legitimate hierarchical right to issue orders?

 _____ is the ability to influence behavior to get people to do things they would not otherwise do.

 In the Tuckman model, storming occurs when team members have different opinions for how the team should operate.

 Briefly describe the processes involved in human resource management.

 _____ should receive frequent performance feedback, and although money is not an important motivator to them, it is an effective form of feedback.

 A RAM is used only to assign detailed work activities.

 What is the first step in the framework for defining and assigning work?

 According to Herzberg, hygiene factors such as larger salaries, more supervision, or a more attractive work environment would motivate workers to do more if present.

 _____ means that not enough resources are available to perform the assigned work during a given time period.