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Exam 10: Strategic Technology and Enterprise Systems

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Question 51

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________ operations are activities that support the fulfillment of orders.

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Question 52

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Benefits of CRM include increases in number of deals closed,cost avoidance,reductions in inventory costs,and increased customer satisfaction,loyalty,and retention.

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Question 53

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________ provides tools for setting up employee social network platforms and company wikis;and can be used to set up a secure,access-controlled extranet site to share with external partners in the supply chain,and contractors.

.A key factor in lowering manufacturing or production costs is________ management

Organizations continue to run older business systems,called ________ because they form the core of mission-critical computing systems.

Typically,ERP systems are acquired by purchasing or leasing in a(n)________arrangement.

From a technology perspective,ERP is the software infrastructure that links an enterprise's internal applications and supports its external business processes.

Some enterprises choose to avoid the challenges of integration enterprise systems by creating a new system that replaces the full functionality of the old one.This option is the lowest cost and least risky.

Implementing an enterprise system is challenging because it requires extensive organizational changes.Which of the following is not one of the required changes?

Accounting,inventory management,and shipping are part of order fulfillment and referred to as __________ operations.

Retailers plan to make significant investments to build their ________ capabilities to satisfy consumers' demand for fast delivery.

As global supply chains become more complex and expansive,companies want to leverage analytics that produce insights to improve customer service and reduce costs and risk.

________ provides a hybrid infrastructure and capabilities to manage enterprise apps and data.

The latest ERP solutions are designed with a focus on __________.

Yammer is the social collaboration tool of choice for SharePoint.

All of the following are enterprise social networks or platforms except ________.

Which of the following does not describe enterprise systems?

The latest ERP solutions are designed with a focus on social collaboration,deployment flexibility,faster response,and accessibility from mobile devices.

________,also known as additive manufacturing,could revolutionize production processes and have far-reaching future implications for product supply chains.

Supply chain links are managed rather than the entire chain;therefore,a company can only manage the links that it actually touches.