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Exam 5: Planning and Decision Making

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Question 51

Multiple Choice

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____ can help organizations to maintain flexibility as they plan.

A) Environmental munificence
B) Options-based planning
C) Formalization
D) Liaisons
E) Group cohesiveness

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Question 52

Multiple Choice

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Planning is ultimately based upon ____.

A) how a planner deals with bounded rationality
B) choosing a goal and developing a method or strategy to achieve that goal
C) the relationship between organizational line and staff personnel
D) whether the mission statement is internally or externally oriented
E) the personality type of the individual engaged in planning

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Question 53

Multiple Choice

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For options-based planning to work, the organization must ____.

Who is primarily responsible for developing operational plans?

Management by objectives is a two-step process in which managers and their employees discuss possible goals and then meet regularly to review progress toward the accomplishment of those goals.

The three kinds of standing plans are policies, procedures, and rules and regulations.

A manufacturer of suntan lotion could set a(n) ____ goal to increase revenues by 8 percent over the next five years and a(n) ____ goal to increase sales next June in the Miami Beach area by 3 percent.

Groupthink occurs in ____.

A ____ exists when there is a gap between a desired state (what managers want) and an existing state (the situation that the managers are facing) .

In the 1960s, Coca-Cola executives in Atlanta learned there was a bottler in the Colombian jungle that was bottling pirated Coke in dumped bottles. The company recognized this unauthorized bottler as a(n) ____.

The most popular approach to increasing goal commitment is ____.

A strategic objective is a statement of a company's purpose or reason for existing.

A department store is experiencing greater than usual losses due to theft and management wants it stopped. Middle management decided to hire a security company to study the problem and develop the best plan for dealing with it. Middle management have implemented a(n) ____ plan.

The European Union encourages companies to abandon national boundaries and offer the same products to all of the member countries. Allianz, Germany's largest insurance group, is considering converting from a German company to a European company. If it makes this decision rationally, it will first ____.

Which of the following is NOT one of the characteristics of S.M.A.R.T. goals?

Standing plans deal with unique, one-time-only events.

How does a company benefit from planning?

For planning to be effective, workers need a specific, challenging goal as well as regular feedback to track their progress.

Briefly identify the two types of conflict that may spontaneously occur in situations of group decision making. Comment on the probable effectiveness of group decisions given each type of conflict.

Krispy Kreme Krispy Kreme is a relatively small doughnut seller. It has only 295 stores while Dunkin Donuts has over 3,600 outlets in the United States and Canada. In spite of its size, Krispy Kreme has been described by many as "the hottest brand in America." The company's success in an environment which has made success difficult for many food operations is due in large part to the long-term vision of its top management and its establishment and achievement of S.M.A.R.T. goals. The company originated in Winston-Salem, North Carolina, in the mid-1930s when Vernon Rudolph bought a secret recipe for yeast doughnuts from a French pastry cook. Rudolph ran the company until he died in 1973 without naming a successor, which caused the company problems for the next decade. -Refer to Krispy Kreme. How does Krispy Kreme benefit from planning?