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Exam 10: Enterprise Systems

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Question 41

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List and explain three of the major reasons why companies replace parts of their legacy systems or supplement them with enterprise systems.

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-High maintenance costs.Maintaini...

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Question 42

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Intangible CRM benefits are measured using ROI or net present value (NPV).

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Question 43

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________ operations are activities that support the fulfillment of orders.

________ refers to private (company-owned)social media,software,platforms,or apps specially designed for use by business leaders and employees to fulfill the strategic mission

Products that are returned make up what is called the __________.

All of the following are enterprise social networks or platforms except ________.

________ are activities such as sales and advertising that are visible to customers.

According to the loyalty effect,a 5% reduction in customer attrition can improve profits by as much as __________ percent.

ERPs are not built in-house or built using proprietary software because the costs and time to do so would be staggering.

Examples of the potential of 3D printing include all of the following except ________.

A key factor in lowering manufacturing costs is inventory management-such as minimizing inventory errors and maintaining the optimal inventory level

Open Graph is a private social channel that helps employees,partners,and customers communicate;exchange information;and collaborate across departments,locations,and business apps.

Many times seemingly well-planned projects fail and require extensive reworking because integration issues had not been properly planned.

SharePoint can be used to set up a secure,access-controlled ________ site to share with external partners in the supply chain,contractors,and so on.

________ provides a hybrid infrastructure and capabilities to manage enterprise apps and data.

The fierce competition among the big four CRM vendors-Salesforce.com,SAP,Oracle,and Microsoft-has focused on cost-cutting which has held back innovation.

Enterprise systems require data transfers-often to mainframes.

Although most retailers are good at the front-end handling orders through their multiple channels,they tend to struggle to adapt their back-end order fulfillment processes.

A major challenge of enterprise systems is getting new apps or system modules to interface with existing or legacy systems that are several generations older.

Which of the following does not describe enterprise systems?