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Exam 8: Producing Quality Goods and Services

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Question 81

Multiple Choice

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To produce a BMW sport-utility vehicle, an operations manager must engage in all of the following activities except

A) recruitment of human resources.
B) control of product quality.
C) effective use of planning.
D) inventory management.
E) control of production costs.

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Question 82

Multiple Choice

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The choice of a particular location for production facilities

A) depends solely on the transportation costs from suppliers.
B) depends entirely on the availability of skilled and unskilled workers.
C) is based entirely on the geographic locations of suppliers of parts.
D) depends mainly on the arrangement of machinery, equipment, and personnel.
E) often involves balancing the variables.

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Question 83

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The major objective of quality control is to see that the organization produces no imperfect products.

A bearings manufacturing plant has many enormous pieces of machinery. The main functions of the factory employees is to set up new production runs, transport the finished products, and repair any breakages that occur. This factory has

When 3M satisfies consumers' needs for notepads that will not get lost easily by converting paper and glue into Post-It Notes, it is creating

The amount of products or services an organization can produce in a given time is known as its capacity.

A government-funded group of scientists is assigned to discover new knowledge and scientific advances. These scientists are not required to consider the potential use of this knowledge. This group is conducting

Ford cars and trucks are completed and ready for delivery to customers. Because of this, they are classified as

What is the purpose of quality control? Why is it important to a firm?

When using PERT, the critical path is the sequence of production activities that takes the longest time from start to finish.

In order to build spas ready to be installed, there are only about six tasks that have to be completed. An operations manager determines how long it will take to complete each of these tasks. What scheduling device would be most appropriate for this relatively uncomplicated manufacturing process?

ABC Company ABC Company is dedicated to operations control. It holds its suppliers to the highest standards, believing there is one best way to complete their tasks. ABC has even gone so far as to incorporate the Malcolm Baldrige National Quality Award criteria into its business. Following these criteria has allowed the company to grow from a small business to a large corporation. ABC plans on going international in the next couple of years to broaden its scope. ABC has kept up with new technologies. In fact, it has incorporated a new computer system that helps with the development of the company's products. This system has improved ABC's production dramatically. Now, ABC will be able to sell its products at a lower cost. The ABC management is dedicated to total quality management and will do whatever is necessary to maintain quality now and for the future. -Refer to ABC Company. What chart could help ABC determine the best possible way to accomplish the tasks?

____ include(s) stocks of completed goods, work in process, and raw materials.

When Taco Bell determines what different food items it will offer on its menu and how many it will offer, it is deciding its

A hardware manufacturer uses total quality management and quality circles to ensure that all employees are involved with and are responsible for quality. By doing this, the hardware manufacturer can eliminate the need for

Jennifer is a manager in a circuit manufacturing plant. A portion of the production process is extremely tedious and repetitive, and employees tend to become bored and careless when performing this task. What alternative could make this repetitive task quicker and less susceptible to error?

Scientists at R&E Labs worked for two years on a project to eventually add more knowledge to the science of photography. But in a meeting with the board of directors last week, they had nothing new to report. This is always a risk with

Like many firms in the electronics industry, Godin Manufacturing experiences ups and downs in the demand for its high-tech products. To increase capacity during high-demand periods, management would do all of the following except

Procter & Gamble, NCR, and Ford are all involved in ____, which involves bringing manufacturing jobs back to the United States.

When all products undergo the same operations in the same sequence, a(n) ____ is used.