Question 1

In a customer relationship management (CRM) system,what do e-commerce sites use to send notifications on new products and services?

Accepted Answer

A)  Web portals
B)  E-mails
C)  Intranets
D)  Data-mining tools

Question 2

In a manufacturing firm's supply chain management (SCM) system,which flow oversees order transmission?

Accepted Answer

A)  Product flow
B)  Information flow
C)  Location flow
D)  Finances flow

Question 3

Which of the following systems' goal is to improve services offered to consumers and use consumer contact information for targeted marketing?

Accepted Answer

A)  Integrated marketing communication
B)  Supply chain management
C)  Customer relationship management
D)  Enterprise resource planning

Question 4

In the context of e-marketplaces,a company can purchase a(n) _____ package that might include services from different vendors,but the e-distributor coordinates them into one package for customers.

Accepted Answer

A)  enterprise resource planning
B)  online auctions
C)  maintenance,repair,and operations
D)  electronic data interchange

Question 5

In a customer relationship management (CRM) system,identify a focus of marketing strategies.

Accepted Answer

A)  Long-term relationships with customers
B)  Transactions with customers
C)  Organizing contacts with business partners
D)  Procurement and order processing

Question 6

Which of the following components of an enterprise resource planning (ERP) system provides business-to-consumer (B2C) information related to order status and business-to-business (B2B) information related to suppliers and business partners?

Accepted Answer

A)  Customer relationship management (CRM) 
B)  Vendor integration
C)  Supply chain management (SCM) 
D)  E-commerce

Question 7

In the context of knowledge management,tacit knowledge can be captured easily in data repositories.

Accepted Answer

A) True 
 B)False

Question 8

In a supply chain management (SCM) system,which of the following is used by a traditional electronic data interchange (EDI) to transmit documents over the Internet?

Accepted Answer

A)  Proprietary protocols and networks
B)  Privacy protection and data security
C)  Physical and logical view
D)  Patented data structure and operations

Question 9

Identify a true statement about "Web-based" EDI or "Open EDI."

Accepted Answer

A)  "Web-based" EDI reduces the cost of transmitting documents with the help of the Internet.
B)  "Web-based" EDI has the advantage of being platform interdependent.
C)  "Web-based" EDI consists of international agreements on privacy protection and data security.
D)  "Web-based" EDI acts as a crucial tool for managing overseas subsidiaries.

Question 10

Auctions help determine the price of goods and services when the original set price is too high in the marketplace.

Accepted Answer

A) True 
 B)False

Question 11

Describe the components of a typical enterprise resource planning (ERP)system.

Accepted Answer

A typical enterprise resource planning (...

Question 12

In supply chain management (SCM) ,identify a process in which electronic data interchange (EDI) accelerates the delivery of accurate information.

Accepted Answer

A)  Financial reporting
B)  Integrated reporting
C)  Operational reporting
D)  Data reporting

Question 13

Businesses find attracting new customers less expensive than maintaining current customers.

Accepted Answer

A) True 
 B)False

Question 14

_________ is used to coordinate supply chain members through point-of-sale (POS) data sharing and joint planning.

Accepted Answer

A)  Collaborative planning,forecasting,and replenishment (CPFR) 
B)  Electronic data interchange (EDI) 
C)  Customer relationship management (CRM) 
D)  Enterprise resource planning (ERP)

Question 15

Using the Internet and Web protocols for electronic data interchange (EDI)increases the cost of transmitting documents.

Accepted Answer

A) True 
 B)False

Question 16

_________ consists of the processes a company uses to track and organize its contacts with consumers.

Accepted Answer

A)  Customer relationship management (CRM) 
B)  Production management (PM) 
C)  Supply chain management (SCM) 
D)  Inventory management (IM)

Question 17

Identify a true statement about an enterprise system.

Accepted Answer

A)  An enterprise system is an application used in all the functions of a business.
B)  An enterprise system is a two dimensional table consisting of rows and columns.
C)  An enterprise system is a crucial tool for managing global reporting.
D)  An enterprise system is an interactive information system consisting of hardware models.

Question 18

Which of the following helps businesses maintain a competitive edge in the supply chain by solving time-constraint problems for international trade and making it possible to conduct business around the clock?

Accepted Answer

A)  E-checks
B)  E-marketplaces
C)  E-procurements
D)  E-wallets

Question 19

For organizations that do not have in-house resources to develop a supply chain management (SCM) system,identify a vendor who offers comprehensive solutions for this purpose.

Accepted Answer

A)  SAP
B)  Computer Associates
C)  Microsoft
D)  Red Hat

Question 20

A(n) _________ is an application used in all functions of a business and supports decision making throughout the organization.

Accepted Answer

A)  enterprise system
B)  collaboration system
C)  decentralized system
D)  analog system

Exam 11: Enterprise Systems

Auctions help determine the price of goods and services when the original set price is too high in the marketplace.

Correct AnswerverifiedShow Answer

In the context of e-marketplaces,a company can purchase a(n) _____ package that might include services from different vendors,but the e-distributor coordinates them into one package for customers.

Correct AnswerverifiedShow Answer

Identify a true statement about "Web-based" EDI or "Open EDI."

Correct AnswerverifiedShow Answer

In supply chain management (SCM) ,identify a process in which electronic data interchange (EDI) accelerates the delivery of accurate information.

Correct AnswerverifiedShow Answer

In a customer relationship management (CRM) system,what do e-commerce sites use to send notifications on new products and services?

Correct AnswerverifiedShow Answer

Businesses find attracting new customers less expensive than maintaining current customers.

Correct AnswerverifiedShow Answer

Which of the following helps businesses maintain a competitive edge in the supply chain by solving time-constraint problems for international trade and making it possible to conduct business around the clock?

Correct AnswerverifiedShow Answer

Using the Internet and Web protocols for electronic data interchange (EDI)increases the cost of transmitting documents.

Correct AnswerverifiedShow Answer

_________ is used to coordinate supply chain members through point-of-sale (POS) data sharing and joint planning.

Correct AnswerverifiedShow Answer

In a customer relationship management (CRM) system,identify a focus of marketing strategies.

Correct AnswerverifiedShow Answer

Which of the following components of an enterprise resource planning (ERP) system provides business-to-consumer (B2C) information related to order status and business-to-business (B2B) information related to suppliers and business partners?

Correct AnswerverifiedShow Answer

Identify a true statement about an enterprise system.

Correct AnswerverifiedShow Answer

For organizations that do not have in-house resources to develop a supply chain management (SCM) system,identify a vendor who offers comprehensive solutions for this purpose.

Correct AnswerverifiedShow Answer

Which of the following systems' goal is to improve services offered to consumers and use consumer contact information for targeted marketing?

Correct AnswerverifiedShow Answer

In a manufacturing firm's supply chain management (SCM) system,which flow oversees order transmission?

Correct AnswerverifiedShow Answer

_________ consists of the processes a company uses to track and organize its contacts with consumers.

Correct AnswerverifiedShow Answer

In the context of knowledge management,tacit knowledge can be captured easily in data repositories.

Correct AnswerverifiedShow Answer

A(n) _________ is an application used in all functions of a business and supports decision making throughout the organization.

Correct AnswerverifiedShow Answer

In a supply chain management (SCM) system,which of the following is used by a traditional electronic data interchange (EDI) to transmit documents over the Internet?

Correct AnswerverifiedShow Answer

Describe the components of a typical enterprise resource planning (ERP)system.

Correct AnswerverifiedA typical enterprise resource planning (...View AnswerShow Answer

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A typical enterprise resource planning (...
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