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Because demand in business markets is derived from consumer markets,business must carefully monitor demand patterns and changing consumer buying preferences.Because of these changes,the demand for many industrial products can be described as:

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Concerning the classification of customers in the business market,General Motors is a(n) ____ when purchasing a mainframe computer system from IBM,but is a(n) ____ when purchasing tires from Goodyear.


A) user; original equipment manufacturer (OEM)
B) user; distributor
C) original equipment manufacturer (OEM) ; user
D) user; upstream supplier
E) original equipment manufacturer (OEM) ; downstream supplier

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Customers in the business market can be broadly classified into three categories: (1)commercial enterprises; (2)government; and (3)institutions.

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Using a product of your choice,illustrate the concept of the supply chain and indicate which elements or exchange relationships fall into the business versus the consumer-goods marketing domain.

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The demand for industrial products is derived from the ultimate demand for consumer products.

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The use of a goods classification system can be extremely valuable to business marketers because:


A) a marketing strategy appropriate for one category of goods may be entirely unsuitable for another.
B) a marketing strategy that works for consumer products will often work for products sold in business markets.
C) the physical nature of the industrial good and its intended use by the organizational customer affects the marketing program's requirements.
D) all of the above are true.
E) only (a) and (c) are true.

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None of the products purchased by customers in the business market are the same as those purchased by ultimate consumers.

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Market-driven firms demonstrate:


A) the coordinated use of interfunctional resources (for example, research and development, manufacturing) .
B) a set of values and beliefs among employees that places the customer's interests first.
C) the ability to generate, disseminate, and productively use superior information about customers and competitors.
D) all of the above.
E) (b) and (c) only.

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Companies can demonstrate market-sensing and customer-linking capabilities by:


A) sharing product movement information.
B) jointly planning promotional activities with other channel members.
C) jointly planning product changes with other channel members.
D) all of the above.
E) (a) and (b) only.

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Please explain the following statement and how it affects business marketers. "All business marketing decisions - product,price,promotion,and distribution - are affected,directly or indirectly,by other functional areas.In turn,marketing considerations influence business decisions in R&D and in manufacturing and procurement,as well as adjustments in the overall corporate strategy."

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When purchasing manufacturing equipment from General Electric,Chrysler would be classified as:


A) a user.
B) an original equipment manufacturer (OEM) .
C) an institutional buyer.
D) a dealer.
E) a distributor.

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A close examination of a market-driven firm will reveal two important capabilities: market sensing and customer linking.

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Hayes enjoys a well-established position as a supplier to the automobile industry.The firm supplied wheels to the Model T Ford.Today,Hayes is betting on a new product,fabricated aluminum wheels,which weigh up to 20 percent less than cast aluminum wheels and 40 percent less than steel ones.Hayes has signed contracts worth $50 million for the new wheels-mostly for use in spare tires-with DaimlerChrysler,Ford,General Motors,and BMW.Drawing on the industrial goods classification scheme,how would you classify the aluminum wheels? Sketch out the critical buying motives that organizations like DaimlerChrysler would emphasize in evaluating the wheels and explore Hayes' associated marketing strategy implications.

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Like supplies,business services are considered expense items.Business services can be classified as:

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Maintenance and repa...

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Due to downturns in the economy,the demand for many consumer products tends to fluctuate more than the demand for industrial products.

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As an industrial customer,Ford Motor Company would be classified as:


A) a user.
B) an original equipment manufacturer (OEM) .
C) a user in purchasing some products, an OEM in purchasing other products.
D) a producer of facilitating goods.

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Smucker's sells products to both business and consumer markets.Compare and contrast the marketing strategies that Smucker's will use when selling their products to each type of market.

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Mead Paper Company recently purchased a new high-speed paper machine for one of their plants.The new machine is used in manufacturing a special grade of paper at a rate of over 1500 feet per minute.This product would be classified as:


A) a facilitating good.
B) an entering good.
C) accessory equipment.
D) an installation.
E) none of the above.

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Business marketers that define their business markets with a horizon that stretches beyond the boundaries of their own country to include foreign markets for industrial goods and services employ:


A) a global market perspective.
B) a target market perspective.
C) a market orientation perspective.
D) an ethnocentric perspective.

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Dayco increased the price of the drive belts that it sells to General Motors by 5 percent and sales of the item grew by 9 percent.Price elasticity of demand for drive belts appears to be:


A) elastic.
B) inelastic.
C) neither elastic nor inelastic.
D) sensitive to price changes.
E) none of the above.

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