A) We are sorry to inform you that your credentials were not as impressive as the other candidates who applied for the position.
B) We think that you are talented, but feel the position would best be filled by a younger, more vibrant candidate.
C) Unfortunately, we were more impressed by the other candidates.
D) We don't think that you are the right fit for this position at this point in time.
E) After much consideration, we have offered the position to another candidate.
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A) is not appropriate under any circumstances
B) gives the impression that you put a lot of thought and care into your message
C) is an acceptable way to share significant bad news quickly
D) may be seen as evasive or impersonal
E) does not allow for immediate discussion of the news
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A) using the passive voice
B) using the active voice
C) putting the bad news in a subordinate clause
D) putting the bad news in a main clause surrounded by two subordinate clauses
E) implying the bad news in vague language
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A) is the best way to ensure that your message will be understood by the customer
B) runs the risk of confusing the customer
C) makes it more likely that the customer will misunderstand your message
D) is not recommended as it is more likely to anger the customer
E) is advised only when the bad news is not surprising or likely to upset the customer
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A) They must be lengthy and vague to avoid legal consequences.
B) They require you to achieve a number of goals that are incompatible at first glance.
C) They make it impossible to maintain your audience's goodwill.
D) They force you to offend your audience.
E) They demand that you begin with the bad news, thus standing a good chance of alienating your audience from the start.
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A) the direct approach is best to buffer the bad news
B) the direct approach is preferred so that you get right to the point without introductory pleasantries
C) the indirect approach alleviates the need to phrase the bad news tactfully
D) the indirect approach can put the bad news in context so it can be understood by the reader
E) you should always take responsibility for the claim even if you are not to blame in order to maintain the reader's goodwill
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If you are responsible for the problem, ...View Answer
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A) using "we"
B) using "our"
C) using "us"
D) using "you"
E) using "ours"
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A) expressing appreciation is not necessary since drafting such proposals is part of Amanda's job
B) you do not need to offer her an explanation as to why her proposal was rejected since you are her supervisor
C) you should tactfully turn down her proposal to ensure Amanda's contribution to future projects
D) it is more important to get the point of the rejection across to Amanda than it is to do so in a tactful manner
E) hint at the refusal and expect Amanda to read between the lines
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A) proposing a solution
B) proposing an alternative
C) creating options for future business
D) focusing on a benefit
E) apologizing for the bad news
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Of all the features in a bad-news messag...View Answer
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A) Remind me again who will be attending this meeting.
B) I'll have to check with my developers.
C) It may not be fully functional, but we'll have something to demo.
D) We will do our best to be ready.
E) Would Tuesday be good for you?
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A) a one-to-one meeting
B) a group meeting
C) the telephone
D) IM
E) a letter
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A) I am sure that if you go on the Internet you can find another blanket that you like.
B) I can check with other suppliers to see if they can provide this print or a reasonable facsimile.
C) I can check with my supplier to see when he will get more of these blankets in stock.
D) I can provide you with a blanket in a similar motif or a similar colour scheme.
E) I can provide some additional choices of new prints that were just released.
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A) is inappropriate since the employees will not be pleased by this news
B) could help encourage your employees to embrace the rest of your message with a positive attitude
C) that signals bad news may be coming later in your message may mislead your employees
D) is a good idea as long as it doesn't alert your employees that bad news will follow
E) should not be done as it tries to deceive your employees that your message does not contain bad news
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A) fewer ideas are generated
B) fewer good ideas are generated
C) fewer ideas are needed
D) you may need to reject more ideas than you accept
E) you may need to accommodate more ideas than you decline
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