Exam 21: Enterprise Resource Planning ERP Systems

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A) Manufacturing
B) Supply chain
C) Human resource
D) Accounting

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A) creating an as-is model that summarizes current business procedures and practices
B) plunging the organization into the new system
C) modeling all current practices "as-is" and implementing them on ERP application
D) modifying every existing practice to match blueprint models

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Microsoft offers five ERP products,all obtained via acquisition: AX,Nav,GP,Solomon,and Dynamics CRM.AX and Nav have the most capabilities;GP is more limited but is easier to use.The future of Solomon is uncertain.Dynamics CRM is primarily a CRM product,but it is extensible in ways that enable customers to use it for ERP as well as CRM. Microsoft is in the process of consolidating its offerings.Most likely AX will continue going forward as a True ERP product for larger organizations.Dynamics CRM will serve as a CRM product as well as a platform for custom ERP solutions.GP,which is the easiest of the products to install,will continue as a general-ledger program that can also be used as a platform for simpler ERP solutions. Microsoft relies heavily on its network of independent software vendors to create customer solutions using the Dynamics platform.These vendors take off-the-shelf Dynamics products and adapt and customize them for particular situations.Microsoft offers its CRM product online as SaaS,but it has no full ERP implementation in the cloud.

A) Dynamics CRM is a true ERP product used by large organizations.
B) GP is the easiest of Microsoft's ERP products to install.
C) Nav is likely to continue as a general-ledger program in the future.
D) AX is developed in-house by Microsoft.

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A) ERP vendors started selling ERP solutions to distributors after their success with the manufacturing industry.
B) Implementing ERP in organizations of different scales is difficult due to the differences in their basic business processes.
C) ERP procedures are uniform in large organizations operating in multiple countries.
D) Availability of IT personnel does not have an impact on ERP implementation.

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A) Oracle has never been known to create easy-to-use ERP products.
B) Oracle traditionally does not develop its ERP products in-house.
C) Oracle's ERP products are not available on mobile devices.
D) Oracle's ERP products are not designed according to SOA principles and hence are non-customizable.

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False

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A) During the ERP development process,the development team sets configuration parameters that specify how ERP application programs will operate.
B) There are virtually no limits to how much configuration can be done in an ERP application program.
C) Custom programming of ERP application programs are economical both initially and for long-term maintenance.
D) In order to meet varying customer requirements,development teams must often change the program code of ERP application programs.

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A) Sage
B) SAP
C) Infor
D) Oracle

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