Question 1

Which of the following statements is true of feedforward control?

Accepted Answer

A)   It is also known as concurrent control.
B)   It is a mechanism for gathering information about performance deficiencies after they occur.
C)   It represents the extent to which it is possible to implement each step in the control process.
D)   It provides information about performance deficiencies by monitoring inputs rather than outputs.E) None of the above
F) C) and D)

Question 2

The basic assumption of behavior control is that if one does the right things every day, then those things should lead to goal achievement.

Accepted Answer

A) True 
 B)False

Question 3

Jaime, the president of Coddom Bank, rewards his top-performing employees with an exclusive shopping card at the end of the year. This scenario illustrates that Jaime is using _____.

Accepted Answer

A)   adaptive control
B)   normative control
C)   concertive control
D)   bureaucratic controlE) C) and D)
F) All of the above

Question 4

_____ usually arise when companies give work groups complete autonomy and responsibility for task completion.

Accepted Answer

A)   Bureaucratic controls
B)   Objective controls
C)   Output controls
D)   Concertive controlsE) All of the above
F) B) and C)

Question 5

_____ is the use of observable measures of worker behavior or outputs to assess performance and influence behavior.

Accepted Answer

A)   Bureaucratic control
B)   Objective control
C)   Normative control
D)   Concertive controlE) B) and C)
F) A) and D)

Question 6

When setting standards by benchmarking, the first step is to determine _____.

Accepted Answer

A)   when to benchmark
B)   what to benchmark
C)   how to benchmark
D)   which companies to benchmarkE) None of the above
F) All of the above

Question 7

Trey is the manager of a sales team in a corporation. If his team members are able to meet their daily targets regularly, they get an extra day off every month. However, if they fail to do so, Trey makes them work extra hours every week. In this scenario, Trey is using _____.

Accepted Answer

A)   adaptive control
B)   normative control
C)   concertive control
D)   bureaucratic controlE) A) and B)
F) B) and C)

Question 8

Shawn is a manager at Jolez Solutions. Whenever employees underperform, he asks them to work overtime for a few days. In this case, Shawn is using _____.

Accepted Answer

A)   feedback control
B)   feedforward control
C)   concurrent control
D)   reactive controlE) A) and C)
F) C) and D)

Question 9

Gigi, the owner of Café Mantra, gives small rewards-free movie tickets-to employees who regularly come to work on time and complete the tasks assigned to them. Employees who break rules or deviate from the company policy, however, often get a cut in their performance-linked incentives. Gigi is using _____ with her employees.

Accepted Answer

A)   adaptive control
B)   normative control
C)   concertive control
D)   bureaucratic controlE) B) and C)
F) A) and B)

Question 10

Which of the following is a difference between normative control and concertive control?

Accepted Answer

A)   Normative controls are driven by strong organizational cultures, whereas concertive controls usually arise when companies give work groups complete autonomy and responsibility for task completion.
B)   Concertive controls are based on beliefs that are strongly held and widely shared throughout a company, whereas normative controls are based on beliefs that are shaped and negotiated by work groups.
C)   Under concertive control, most workers only have to worry about pleasing the boss, whereas under normative control, the behavior of workers has to satisfy the rest of their team members.
D)   Normative control monitors rules, whereas concertive control monitors outputs.E) None of the above
F) All of the above

Question 11

_____ occurs when performance improvement is attained in one part of an organization but only at the expense of decreased performance in another part.

Accepted Answer

A)   Suboptimization
B)   Process gain
C)   Organizational balance
D)   OptimizationE) B) and C)
F) A) and B)

Question 12

Which of the following is a similarity between feedback control and concurrent control?

Accepted Answer

A)   Both are based on beliefs that are shaped and negotiated by work groups.
B)   Both provide information about performance deficiencies by monitoring inputs rather than outputs.
C)   Both seek to prevent performance deficiencies before they occur.
D)   Both provide criticism on the basis of outcomes and results.E) All of the above
F) C) and D)

Question 13

Harrison runs a bicycle manufacturing company. Owing to increasing competition, his company starts losing its customer base. To regain its position in the market, Harrison keenly observes his competitors' business plans and strategies. Subsequently, he incorporates a change in his company's marketing strategy. Eventually, his company starts making profits. This is an example of _____.

Accepted Answer

A)   delegation
B)   suboptimization
C)   benchmarking
D)   brainstormingE) B) and C)
F) All of the above

Question 14

Which of the following is a difference between balance sheets and income statements?

Accepted Answer

A)   Balance sheets provide a snapshot of a company's financial position at a particular time, whereas income statements show what has happened to an organization's income, expenses, and net profit over a period of time.
B)   Balance sheets are also known as profit and loss statements, whereas income statements are also known as statements of financial position.
C)   Balance sheets are used to track a business's liquidity, efficiency, and profitability over time compared to other businesses in its industry, whereas income statements are quantitative plans through which managers decide how to allocate available money to best accomplish company goals.
D)   Balance sheets require managers to justify every expenditure every year, whereas income statements do not require any such justifications.E) B) and D)
F) A) and D)

Question 15

Ashley is the manager of the design team in a marketing company. She requests the company's administration department to install cameras in the corporate office to monitor the entries and exits of all her team members. This is to observe the amount of time the team members spend at their workstations. In this scenario, Ashley is using _____.

Accepted Answer

A)   normative control
B)   bureaucratic control
C)   concertive control
D)   objective controlE) None of the above
F) A) and B)

Question 16

As long as the graphic designers at Spiral Animation deliver five designs every week, they are allowed to make their own schedules and take as many breaks during work hours as they want. This scenario illustrates that Spiral Animation uses _____.

Accepted Answer

A)   self-control
B)   concertive control
C)   bureaucratic control
D)   normative controlE) B) and C)
F) A) and B)

Exam 16: Control

Which of the following is a difference between normative control and concertive control?

Correct Answer
verified

Jaime, the president of Coddom Bank, rewards his top-performing employees with an exclusive shopping card at the end of the year. This scenario illustrates that Jaime is using _____.

Correct Answer
verified

_____ occurs when performance improvement is attained in one part of an organization but only at the expense of decreased performance in another part.

Correct Answer
verified

_____ is the use of observable measures of worker behavior or outputs to assess performance and influence behavior.

Correct Answer
verified

Which of the following is a similarity between feedback control and concurrent control?

Correct Answer
verified

Trey is the manager of a sales team in a corporation. If his team members are able to meet their daily targets regularly, they get an extra day off every month. However, if they fail to do so, Trey makes them work extra hours every week. In this scenario, Trey is using _____.

Correct Answer
verified

When setting standards by benchmarking, the first step is to determine _____.

Correct Answer
verified

Which of the following statements is true of feedforward control?

Correct Answer
verified

Correct Answer
verified

_____ usually arise when companies give work groups complete autonomy and responsibility for task completion.

Correct Answer
verified

Correct Answer
verified

As long as the graphic designers at Spiral Animation deliver five designs every week, they are allowed to make their own schedules and take as many breaks during work hours as they want. This scenario illustrates that Spiral Animation uses _____.

Correct Answer
verified

Correct Answer
verified

The basic assumption of behavior control is that if one does the right things every day, then those things should lead to goal achievement.

Correct Answer
verified

Shawn is a manager at Jolez Solutions. Whenever employees underperform, he asks them to work overtime for a few days. In this case, Shawn is using _____.

Correct Answer
verified

Which of the following is a difference between balance sheets and income statements?

Correct Answer
verified

Exam 16: Control

Which of the following is a difference between normative control and concertive control?

Correct AnswerverifiedShow Answer

Jaime, the president of Coddom Bank, rewards his top-performing employees with an exclusive shopping card at the end of the year. This scenario illustrates that Jaime is using _____.

Correct AnswerverifiedShow Answer

_____ occurs when performance improvement is attained in one part of an organization but only at the expense of decreased performance in another part.

Correct AnswerverifiedShow Answer

_____ is the use of observable measures of worker behavior or outputs to assess performance and influence behavior.

Correct AnswerverifiedShow Answer

Which of the following is a similarity between feedback control and concurrent control?

Correct AnswerverifiedShow Answer

Trey is the manager of a sales team in a corporation. If his team members are able to meet their daily targets regularly, they get an extra day off every month. However, if they fail to do so, Trey makes them work extra hours every week. In this scenario, Trey is using _____.

Correct AnswerverifiedShow Answer

When setting standards by benchmarking, the first step is to determine _____.

Correct AnswerverifiedShow Answer

Which of the following statements is true of feedforward control?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

_____ usually arise when companies give work groups complete autonomy and responsibility for task completion.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

As long as the graphic designers at Spiral Animation deliver five designs every week, they are allowed to make their own schedules and take as many breaks during work hours as they want. This scenario illustrates that Spiral Animation uses _____.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

The basic assumption of behavior control is that if one does the right things every day, then those things should lead to goal achievement.

Correct AnswerverifiedShow Answer

Shawn is a manager at Jolez Solutions. Whenever employees underperform, he asks them to work overtime for a few days. In this case, Shawn is using _____.

Correct AnswerverifiedShow Answer

Which of the following is a difference between balance sheets and income statements?

Correct AnswerverifiedShow Answer

Correct Answer
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