Question 1

FitnessX is a gymnasium. The owner of the gymnasium has installed surveillance cameras in the main workout area to monitor the behavior of all the fitness trainers. This is an example of _____.

Accepted Answer

A)   normative control
B)   bureaucratic control
C)   concertive control
D)   objective control

Question 2

_____ is defined as a regulatory process of establishing standards to achieve organizational goals, comparing actual performance to the standards, and taking corrective action when necessary to restore performance to those standards.

Accepted Answer

A)   Organizing
B)   Coordination
C)   Control
D)   Planning

Question 3

To determine whether control is worthwhile, a company must consider its _____.

Accepted Answer

A)   dynamic costs
B)   feasibility costs
C)   regulation costs
D)   operational costs

Question 4

Customer defections have a great effect on profits.

Accepted Answer

A) True 
 B)False

Question 5

Arthur, the managing director of Wall Blues Consultancy, wants to know his company's financial position two years ago. Which of the following tools can provide him this information?

Accepted Answer

A)   Cash flow statements
B)   Income statements
C)   Balance sheets
D)   Financial ratios

Question 6

Gary is the founder of an animal shelter; he shares a special bond with animals. Hence, he prefers to employ people who care for animals. The caretakers at his shelter are hardworking, trustworthy, and sensitive to the needs of the rescued animals. This is an example of _____.

Accepted Answer

A)   concertive control
B)   objective control
C)   bureaucratic control
D)   normative control

Question 7

Juliana is a team leader at Spectra Inc., a publishing company. She works closely with writers and editors, monitors their performance, and rectifies mistakes when work is in progress. In this case, Juliana is using _____.

Accepted Answer

A)   feedback control
B)   feedforward control
C)   concurrent control
D)   reactive control

Question 8

Which of the following is an advantage of the balanced scorecard?

Accepted Answer

A)   It reduces the need for innovation and learning.
B)   It eliminates the problem of regulation costs.
C)   It minimizes the chances of suboptimization.
D)   It helps managers focus solely on financial measures.

Question 9

As long as the associate editors at Zeal Publishing accurately proofread at least 100 pages of manuscript each day, they are free to create their own schedules and work styles to achieve their daily target. Zeal Publishing appears to be following a _____ system.

Accepted Answer

A)   self-control
B)   concertive control
C)   behavior control
D)   normative control

Question 10

The final step in setting standards by benchmarking is to _____.

Accepted Answer

A)   implement functional departmentalization across a company
B)   identify the companies against which to benchmark one's standards
C)   collect data to determine other companies' performance standards
D)   determine the effects of benchmarking on the company's performance

Question 11

Unlike cash flow analysis, zero-based budgeting _____.

Accepted Answer

A)   requires managers to outline a budget from scratch each year
B)   helps to track a business's liquidity, efficiency, and profitability over time
C)   predicts how changes in a business will affect its ability to take in more cash than it pays out
D)   provides a snapshot of a company's financial position at a particular time

Question 12

Identify a difference between bureaucratic control and concertive control.

Accepted Answer

A)   Under bureaucratic control, most workers only have to worry about pleasing the boss, whereas with concertive control, their behavior has to satisfy the rest of their team members.
B)   Concertive control is driven by strong organizational cultures, whereas bureaucratic control usually arises when companies give work groups complete autonomy and responsibility for task completion.
C)   Unlike bureaucratic control, concertive control is based on beliefs that are shaped and negotiated by work groups.
D)   Unlike bureaucratically controlled companies, concertively controlled companies are highly resistant to change.

Question 13

Pedro owns a restaurant. If his employees consistently perform their duties, he rewards them with a monthly bonus. If they do not perform well, he deducts their salaries. In this scenario, Pedro is using _____.

Accepted Answer

A)   adaptive control
B)   normative control
C)   concertive control
D)   bureaucratic control

Question 14

_____ is the regulation of workers' behavior and decisions through widely shared organizational values and beliefs.

Accepted Answer

A)   Objective control
B)   Concertive control
C)   Bureaucratic control
D)   Normative control

Question 15

Anaya owns a store that sells leather products made from mushroom caps. She cares for the environment and the welfare of the animals. To run her business successfully, she employs people who think outside the box and wish to protect animals from exploitation. This is an example of _____.

Accepted Answer

A)   concertive control
B)   objective control
C)   bureaucratic control
D)   normative control

Question 16

_____ is the use of hierarchical authority to influence employee behavior by rewarding or punishing employees for compliance or noncompliance with organizational policies, rules, and procedures.

Accepted Answer

A)   Normative control
B)   Bureaucratic control
C)   Concertive control
D)   Objective control

Question 17

The founder of Wonder Wheels, a motorcycle manufacturer, wants to know the net profit made by the company over the past one year. The financial report he should look at is the _____.

Accepted Answer

A)   income statement
B)   financial ratio report
C)   balance sheet
D)   annual budget report

Question 18

The _____ part of the balanced scorecard consists of the processes, decisions, and actions that managers and workers make within their organization.

Accepted Answer

A)   financial perspective
B)   customer perspective
C)   internal perspective
D)   learning perspective

Question 19

Which of the following is true of concertive control?

Accepted Answer

A)   A team member's behavior has to satisfy the rest of his or her team members.
B)   Workers in an organization only have to worry about pleasing the boss.
C)   Companies using concertive control only hire individuals who share the company's beliefs and values.
D)   All the workers in a company are free to do whatever they want.

Question 20

Baked Delights is a startup bakery. To set up its own business standards, it recently collected data on the quality and pricing of the products of Sweet Tooth, the largest and most popular bakery in the region. This is an example of _____.

Accepted Answer

A)   business regulation
B)   suboptimization
C)   benchmarking
D)   profiling

Exam 16: Control

_____ is the regulation of workers' behavior and decisions through widely shared organizational values and beliefs.

Correct AnswerverifiedShow Answer

Anaya owns a store that sells leather products made from mushroom caps. She cares for the environment and the welfare of the animals. To run her business successfully, she employs people who think outside the box and wish to protect animals from exploitation. This is an example of _____.

Correct AnswerverifiedShow Answer

Juliana is a team leader at Spectra Inc., a publishing company. She works closely with writers and editors, monitors their performance, and rectifies mistakes when work is in progress. In this case, Juliana is using _____.

Correct AnswerverifiedShow Answer

Customer defections have a great effect on profits.

Correct AnswerverifiedShow Answer

Unlike cash flow analysis, zero-based budgeting _____.

Correct AnswerverifiedShow Answer

_____ is the use of hierarchical authority to influence employee behavior by rewarding or punishing employees for compliance or noncompliance with organizational policies, rules, and procedures.

Correct AnswerverifiedShow Answer

Arthur, the managing director of Wall Blues Consultancy, wants to know his company's financial position two years ago. Which of the following tools can provide him this information?

Correct AnswerverifiedShow Answer

Which of the following is an advantage of the balanced scorecard?

Correct AnswerverifiedShow Answer

The _____ part of the balanced scorecard consists of the processes, decisions, and actions that managers and workers make within their organization.

Correct AnswerverifiedShow Answer

Identify a difference between bureaucratic control and concertive control.

Correct AnswerverifiedShow Answer

To determine whether control is worthwhile, a company must consider its _____.

Correct AnswerverifiedShow Answer

Baked Delights is a startup bakery. To set up its own business standards, it recently collected data on the quality and pricing of the products of Sweet Tooth, the largest and most popular bakery in the region. This is an example of _____.

Correct AnswerverifiedShow Answer

Which of the following is true of concertive control?

Correct AnswerverifiedShow Answer

FitnessX is a gymnasium. The owner of the gymnasium has installed surveillance cameras in the main workout area to monitor the behavior of all the fitness trainers. This is an example of _____.

Correct AnswerverifiedShow Answer

As long as the associate editors at Zeal Publishing accurately proofread at least 100 pages of manuscript each day, they are free to create their own schedules and work styles to achieve their daily target. Zeal Publishing appears to be following a _____ system.

Correct AnswerverifiedShow Answer

Pedro owns a restaurant. If his employees consistently perform their duties, he rewards them with a monthly bonus. If they do not perform well, he deducts their salaries. In this scenario, Pedro is using _____.

Correct AnswerverifiedShow Answer

_____ is defined as a regulatory process of establishing standards to achieve organizational goals, comparing actual performance to the standards, and taking corrective action when necessary to restore performance to those standards.

Correct AnswerverifiedShow Answer

The final step in setting standards by benchmarking is to _____.

Correct AnswerverifiedShow Answer

The founder of Wonder Wheels, a motorcycle manufacturer, wants to know the net profit made by the company over the past one year. The financial report he should look at is the _____.

Correct AnswerverifiedShow Answer

Gary is the founder of an animal shelter; he shares a special bond with animals. Hence, he prefers to employ people who care for animals. The caretakers at his shelter are hardworking, trustworthy, and sensitive to the needs of the rescued animals. This is an example of _____.

Correct AnswerverifiedShow Answer

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