Question 1

The scientific management approach was developed by

Accepted Answer

A)   Frederick Taylor.
B)   Robert Merton.
C)   Robert Michels.
D)   Rosabeth Moss Kanter.

Question 2

The concept "bureaucracy" refers to

Accepted Answer

A)   a large, normative organization.
B)   any source of inefficiency in organizational operation.
C)   an organizational model that operates informally.
D)   an organizational model rationally designed to perform tasks efficiently. D

Question 3

Frederick Taylor, the creator of "scientific management," would have favoured a flatter organizational shape and more organizational flexibility.

Accepted Answer

A) True 
 B)False

Question 4

Expressive leaders are more likely than instrumental leaders to enjoy more personal affection from group members.

Accepted Answer

A) True 
 B)False

Question 5

Formal organizations are

Accepted Answer

A)   small groups with elected leaders.
B)   large secondary groups with a goal orientation.
C)   networks that have many members.
D)   only agencies that are part of the government.

Question 6

Weber believed that rational systems were efficient but _________________.

Accepted Answer

A)   ineffective overall
B)   anomic
C)   unsustainable
D)   dehumanizing

Question 7

The concept "triad" refers to which of the following?

Accepted Answer

A)   any pyramid-shaped organization
B)   a trial marriage
C)   a social group with three members
D)   a temporary social group C

Question 8

The boundary that distinguishes members from non-members is clearer in secondary groups than in primary groups.

Accepted Answer

A) True 
 B)False

Question 9

What is the term for group leadership that emphasizes the completion of tasks?

Accepted Answer

A)   democratic leadership
B)   authoritarian leadership
C)   expressive leadership
D)   instrumental leadership

Question 10

Which of the following traits is NOT a characteristic of secondary groups?

Accepted Answer

A)   large size
B)   weak emotional ties
C)   personal orientation
D)   often short-term duration

Question 11

Blau notes three ways in which social diversity influences intergroup contact. Which of the following is NOT one of these three?

Accepted Answer

A)   large groups turn inward
B)   homogeneous groups turn outward
C)   physical boundaries create social boundaries
D)   heterogeneous groups turn outward

Question 12

"Groupthink" is a form of social conformity in groups.

Accepted Answer

A) True 
 B)False

Question 13

Milgram's experiment showed that people are easily influenced by both "ordinary people" and legitimate authority figures.

Accepted Answer

A) True 
 B)False

Question 14

As the number of members in a group goes up, the number of possible relationships among them goes up much faster.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is every society's most important primary group?

Accepted Answer

A)   the peer group
B)   the work group
C)   the family
D)   the play group

Question 16

A social group toward which a person feels competition or opposition is which of the following?

Accepted Answer

A)   an in-group
B)   an out-group
C)   a reference group
D)   a social network

Question 17

The concept "McDonaldization of society" refers to

Accepted Answer

A)   McDonald's organizational principles coming to dominate all of society.
B)   the spread of McDonald's restaurants around the world.
C)   society becoming more filled with red tape and inefficiency.
D)   the less and less predictable nature of today's society.

Question 18

Which of the following is typically true of a social network?

Accepted Answer

A)   Networks are built on primary relationships.
B)   Networks are "fuzzy" groups made up of people we "know of" rather than those we know well.
C)   Networks encourage a strong sense of membership.
D)   Networks have clear boundaries defining membership.

Question 19

A secondary group is a social group that

Accepted Answer

A)   we experience late in life.
B)   is impersonal and engages in some specific activity.
C)   engages in many, very important activities.
D)   is generally much smaller than a primary group.

Question 20

Which of the following is NOT a way in which today's Canadian business organizations differ from those a century ago?

Accepted Answer

A)   Today, there is more creative autonomy.
B)   Today, we find more use of competitive work teams.
C)   Today's organizations have a steeper, pyramid shape.
D)   Today's organizations have more flexibility. C

Exam 7: Groups and Organizations

The scientific management approach was developed by

Correct AnswerverifiedShow Answer

The concept "bureaucracy" refers to

Correct AnswerverifiedD

Frederick Taylor, the creator of "scientific management," would have favoured a flatter organizational shape and more organizational flexibility.

Correct AnswerverifiedShow Answer

Expressive leaders are more likely than instrumental leaders to enjoy more personal affection from group members.

Correct AnswerverifiedShow Answer

Formal organizations are

Correct AnswerverifiedShow Answer

Weber believed that rational systems were efficient but _________________.

Correct AnswerverifiedShow Answer

The concept "triad" refers to which of the following?

Correct AnswerverifiedC

The boundary that distinguishes members from non-members is clearer in secondary groups than in primary groups.

Correct AnswerverifiedShow Answer

What is the term for group leadership that emphasizes the completion of tasks?

Correct AnswerverifiedShow Answer

Which of the following traits is NOT a characteristic of secondary groups?

Correct AnswerverifiedShow Answer

Blau notes three ways in which social diversity influences intergroup contact. Which of the following is NOT one of these three?

Correct AnswerverifiedShow Answer

"Groupthink" is a form of social conformity in groups.

Correct AnswerverifiedShow Answer

Milgram's experiment showed that people are easily influenced by both "ordinary people" and legitimate authority figures.

Correct AnswerverifiedShow Answer

As the number of members in a group goes up, the number of possible relationships among them goes up much faster.

Correct AnswerverifiedShow Answer

Which of the following is every society's most important primary group?

Correct AnswerverifiedShow Answer

A social group toward which a person feels competition or opposition is which of the following?

Correct AnswerverifiedShow Answer

The concept "McDonaldization of society" refers to

Correct AnswerverifiedShow Answer

Which of the following is typically true of a social network?

Correct AnswerverifiedShow Answer

A secondary group is a social group that

Correct AnswerverifiedShow Answer

Which of the following is NOT a way in which today's Canadian business organizations differ from those a century ago?

Correct AnswerverifiedC

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D

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C

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C