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The Hawthorne effect shows that


A) quality control circles are important.
B) middle managers are affected by the satisfaction and dissatisfaction of the workers they supervise.
C) attention and recognition can enhance worker productivity and motivation.
D) trade-offs have to be made between productivity and quality of work life.

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Shaw and Barry argue that the world of work tends to reproduce the traditional male-female division of labor within the family.

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Which of the following is a true statement about the information gained from polygraph tests?


A) The information the organization seeks does not have to be related to the job.
B) The organization has used the polygraph as the easiest way to gather the information it wants.
C) Test results should be made public.
D) Not only should the organization have job-related grounds for using the polygraph,but these must be compelling enough to justify violating the individual's privacy and psychic freedom.

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One study suggests a positive correlation between job satisfaction and longevity.

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Businesses often claim polygraphs are a fast and economical way to verify the information provided by a job applicant.

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Many major employers routinely monitor the performance of their employees through the computers and telephones they use.Employers are allowed to


A) check the number of keystrokes that word processors enter during the day.
B) eavesdrop on e-mail.
C) eavesdrop on fax transmissions.
D) eavesdrop on cell phone conversations.

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According to published statistics,each year in the United States nearly 100,000 workers are killed on the job.

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False

The proper approach to promote safety is to change the "hidden culture" to


A) pay employees more.
B) be proactively oriented toward safety.
C) hides injuries.
D) refuse to talk openly about safety.

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Different management theories rest on different theories of human nature.Explain one of the theories and how it could effect management.

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One of the theories of human nature that...

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An early 1970s government study ("Work in America") identified three chief sources of worker dissatisfaction.Which of the following is one of those sources?


A) industry's preoccupation with quality,not quantity
B) the rigidity of rules and regulations
C) the relatively small size of most U.S.corporations
D) mandatory drug testing programs used by many U.S.corporations

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Out of these four,which one is the only correct statement concerning OSHA?


A) Critics call OSHA a "toothless tiger".
B) OSHA regulates the shifts people work.
C) OSHA says few accidents are caused by sleep deprivation and fatigue.
D) OSHA states the key to worker safety is improved engineering.

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No set of assumptions about human nature is absolutely correct or incorrect,nor is there one perfectly right way to manage.

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Should the activities of a teacher outside of the classroom and school be scrutinized? Should a teacher ever be dismissed for actions outside of the workplace? Justify your answers.

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The activities of a teacher outside of t...

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Privacy


A) is an absolute value.
B) must be respected if we are to function as complete,self-governing agents.
C) is something that employees today don't care about.
D) is guaranteed by Article 3,section 3,of the Constitution.

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One problem that OSHA will have to address in the future is the increasing number of musculoskeletal disorders.

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The right to privacy of employees


A) takes priority over other moral considerations.
B) is clearly and unambiguously spelled out by the law.
C) may conflict with an organization's legitimate interests.
D) has to be given up in an era of global competition.

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C

Which statement has the proper perspective about drug testing?


A) Due process need not be followed by a business implementing a drug-testing program for its employees.
B) The government has always opposed testing Federal employees for cocaine and other illicit drugs.
C) Drug testing can only be defensible when it is really pertinent to employee performance and when there is a lot at stake.
D) Informed consent need not be observed by a business implementing a drug testing program for its employees.

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C

"Safety in the workplace is good business." Justify this statement with information from this chapter.

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Safety in the workplace is indeed good b...

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If a polygraph test is 95 percent accurate,there are unlikely to be any "false positives."

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Increased productivity by changing the color of the surrounding working environment is known as the "Hawthorne effect."

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