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Describe the use of personalization and customization in e-commerce. What business value do these techniques have?

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In personalization, merchants can target...

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Net marketplaces may either support contractual purchasing based on long-term relationships with designated suppliers or short-term spot purchasing.

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Goods that are involved in the actual production process are referred to as


A) raw materials.
B) direct goods.
C) purchasing goods.
D) indirect goods.
E) products.

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In general, for digital goods, the marginal cost of producing another unit is about zero.

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________ uses the community provider Internet business model.


A) iTunes
B) Yahoo
C) eBay
D) Google
E) Twitter

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Which of the following best describes the digital social graph?


A) a person's direct and indirect relationships
B) all of a person's closest digital relationships
C) a mapping of all online social relationships
D) all of the online and offline relationships a person has
E) all of the relationships in an online community

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Exposing an individual to ads that are chosen and based on the recorded and analyzed online behavior of the individual is referred to as


A) clickstream advertising.
B) behavioral targeting.
C) online profiling.
D) long tail marketing.
E) crowdsourcing.

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A third-party Net marketplace that connects many buyers and suppliers for spot purchasing is called a(n)


A) exchange.
B) vertical market.
C) private exchange.
D) e-hub.
E) private industrial network.

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Which of the following best illustrates the affiliate revenue model?


A) eBay receives a small fee from a seller if a seller is successful in selling an item.
B) Epinions receives a fee after steering a customer to a participating Web site where he or she makes a purchase.
C) Flickr provides basic services for free, but charges a premium for advanced services.
D) Apple accepts micropayments for single music track downloads.
E) Netflix charges customers a monthly fee for access to its library of movies.

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Rich media advertisements are a sales-oriented marketing format.

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