Question 1

Mass customization allows a company to offer individually tailored products using the same production resources as mass production.

Accepted Answer

A) True 
 B)False

Question 2

Seeing quality as the responsibility of all people and functions in an organization is central to the concept of:

Accepted Answer

A)  Six Sigma.
B)  TQM.
C)  quality control.
D)  cycle time reduction.

Question 3

________ systems are those in which development occurs at the home base, but operations are handed over to autonomous units in foreign locations.

Accepted Answer

A)  Transnational
B)  Decentralized
C)  Duplicated
D)  Networked

Question 4

In a ________ system configuration, separate information systems are designed and managed by each foreign unit.

Accepted Answer

A)  duplicated
B)  centralized
C)  decentralized
D)  networked

Question 5

All of the following industries have been severely disrupted by the Internet except:

Accepted Answer

A)  air travel.
B)  PC manufacturer.
C)  publishing.
D)  software.

Question 6

The ________ strategy concentrates financial management and control out of a central home base while decentralizing production, sales, and marketing operations to units in other countries.

Accepted Answer

A)  domestic exporter
B)  multinational
C)  franchise
D)  transnational

Question 7

When the output of some units can be used as inputs to other units, or if two organizations pool markets and expertise that result in lower costs and generate profits, it is often referred to as creating:

Accepted Answer

A)  value webs.
B)  value chains.
C)  synergies.
D)  core competencies.

Question 8

A ________ is a collection of independent firms that use information technology to coordinate their value chains to produce a product or service for a market collectively.

Accepted Answer

A)  value chain
B)  business network
C)  value web
D)  consortia

Question 9

An information system can enhance core competencies by:

Accepted Answer

A)  providing better reporting facilities.
B)  creating educational opportunities for management.
C)  allowing operational employees to interact with management.
D)  encouraging the sharing of knowledge across business units.

Question 10

Which of the following best describes business globalization?

Accepted Answer

A)  Businesses whose suppliers are located overseas
B)  Businesses selling their products worldwide
C)  Businesses moving manufacturing overseas
D)  All of the above.

Question 11

Business process reengineering is the radical redesign of business processes.

Accepted Answer

A) True 
 B)False

Question 12

Select a popular product or company that you are familiar with, such as Apple's iPod. Apply Porter's competitive forces model to that product and/or company. Which of the four generic strategies is the company using?

Accepted Answer

Student answers will vary. One example a...

Question 13

In some instances, BPM will lead to a paradigm shift that transforms the nature of the business itself.

Accepted Answer

A) True 
 B)False

Question 14

The support activities of a firm include:

Accepted Answer

A)  inbound logistics, technology, outbound logistics, sales and marketing, and service.
B)  inbound logistics, organization infrastructure, outbound logistics, technology, and procurement.
C)  organization infrastructure, human resources, sales and marketing, and technology.
D)  organization infrastructure, human resources, technology, and procurement.

Question 15

What is BPM? What are the steps involved in practicing BPM?

Accepted Answer

BPM is business process management, and ...

Question 16

The value chain model classifies all company activities as either primary or support.

Accepted Answer

A) True 
 B)False

Question 17

The effect of the Internet has been to raise bargaining power over suppliers.

Accepted Answer

A) True 
 B)False

Question 18

Hilton Hotels' use of customer information software to identify the most profitable customers to direct services to is an example of using information systems to:

Accepted Answer

A)  strengthen customer intimacy.
B)  differentiate their service.
C)  focus on market niche.
D)  increase efficiency.

Question 19

The emergence of the World Wide Web acted as a disruptive technology for:

Accepted Answer

A)  the typewriter industry.
B)  print publishing.
C)  PC manufacturers.
D)  microprocessor firms.

Question 20

BPM is considered concluded when the new processes are both implemented and accepted.

Accepted Answer

A) True 
 B)False

Exam 3: Achieving Competitive Advantage With Information Systems

Select a popular product or company that you are familiar with, such as Apple's iPod. Apply Porter's competitive forces model to that product and/or company. Which of the four generic strategies is the company using?

Correct AnswerverifiedStudent answers will vary. One example a...View AnswerShow Answer

Hilton Hotels' use of customer information software to identify the most profitable customers to direct services to is an example of using information systems to:

Correct AnswerverifiedShow Answer

Seeing quality as the responsibility of all people and functions in an organization is central to the concept of:

Correct AnswerverifiedShow Answer

A ________ is a collection of independent firms that use information technology to coordinate their value chains to produce a product or service for a market collectively.

Correct AnswerverifiedShow Answer

The ________ strategy concentrates financial management and control out of a central home base while decentralizing production, sales, and marketing operations to units in other countries.

Correct AnswerverifiedShow Answer

An information system can enhance core competencies by:

Correct AnswerverifiedShow Answer

The support activities of a firm include:

Correct AnswerverifiedShow Answer

Mass customization allows a company to offer individually tailored products using the same production resources as mass production.

Correct AnswerverifiedShow Answer

What is BPM? What are the steps involved in practicing BPM?

Correct AnswerverifiedBPM is business process management, and ...View AnswerShow Answer

The effect of the Internet has been to raise bargaining power over suppliers.

Correct AnswerverifiedShow Answer

Which of the following best describes business globalization?

Correct AnswerverifiedShow Answer

In some instances, BPM will lead to a paradigm shift that transforms the nature of the business itself.

Correct AnswerverifiedShow Answer

In a ________ system configuration, separate information systems are designed and managed by each foreign unit.

Correct AnswerverifiedShow Answer

The emergence of the World Wide Web acted as a disruptive technology for:

Correct AnswerverifiedShow Answer

The value chain model classifies all company activities as either primary or support.

Correct AnswerverifiedShow Answer

Business process reengineering is the radical redesign of business processes.

Correct AnswerverifiedShow Answer

When the output of some units can be used as inputs to other units, or if two organizations pool markets and expertise that result in lower costs and generate profits, it is often referred to as creating:

Correct AnswerverifiedShow Answer

________ systems are those in which development occurs at the home base, but operations are handed over to autonomous units in foreign locations.

Correct AnswerverifiedShow Answer

All of the following industries have been severely disrupted by the Internet except:

Correct AnswerverifiedShow Answer

BPM is considered concluded when the new processes are both implemented and accepted.

Correct AnswerverifiedShow Answer

Correct Answer
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Student answers will vary. One example a...
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BPM is business process management, and ...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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