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How do we establish a fair day's work?

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We establish a "fair day's wor...

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Which of the following statements describes job rotation?


A) The job contains a larger number of similar tasks.
B) The job includes some planning and control necessary for job accomplishment.
C) The operator works on different shifts on a regular basis.
D) The operator's schedule is flexible.
E) The operator is allowed to move, for example, from one type of CNC machine to the other.

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Describe how the "visual workplace" can increase information flow, improve efficiency, and eliminate non-value-adding activities. Support your argument with a few examples.

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Visuals reduce the time spent sharing in...

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In time studies, normal time is


A) average observed time multiplied by a performance rating factor
B) larger than standard time
C) determined by historical experience
D) converted to standard time by the performance rating factor
E) one hour later during the summer months

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Identify the five components of job design.

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The five components of job des...

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Define the average observed time.

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The actual average task time i...

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Standard time


A) needs to be adjusted for worker performance ratings
B) needs to be adjusted for worker fatigue
C) is average observed time divided by the allowance factor
D) accounts for performance rating factors and for allowances
E) is normal time divided by the performance rating factor

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The difference between job enrichment and job enlargement is that


A) enlarged jobs involve vertical expansion, while enriched jobs involve horizontal expansion
B) enriched jobs enable an employee to do a number of boring jobs instead of just one
C) job enlargement is more psychologically satisfying than job enrichment
D) job enrichment is suitable for all employees, whereas job enlargement is not
E) enriched jobs involve vertical expansion, while enlarged jobs involve horizontal expansion

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A job characterized by __________ allows a worker to use his/her dexterity, physical strength, and skills to do his/her work.


A) feedback
B) skill variety
C) job identity
D) job significance
E) autonomy

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Among the advantages of predetermined time standards are all of the following except


A) unions accept them as fair
B) they are available before a task is actually performed
C) they can only be determined after work actually takes place
D) they can be established in a laboratory setting
E) no performance ratings are necessary

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Labor standards can help a firm determine expected production, which in turn enables


A) crew sizes to be determined
B) managers and workers to know what constitutes a fair day's work.
C) labor cost to be calculated
D) work cells and assembly lines to be balanced
E) work sampling to take place

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A grocery store is trying to determine how many checkouts per hour its cashiers should perform. The checkout consists of three components; checking, bagging, and payment. A cashier was rated as 80%, 120%, and 95% on the three different components respectively. If a stopwatch timed her as averaging 20 seconds for each component and the store wants a 10% allowance calculate the total standard time.

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First the normal and standard times for ...

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A time-study procedure involves timing a sample of worker's performance and using it to set a standard.

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The visual workplace


A) uses low-cost visual devices to share information
B) is an effective means of rapid communication in a dynamic workplace
C) replaces difficult-to-understand paperwork
D) eliminates non-value added activities by making problems and standards visual
E) all of the above

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What impact did the Hawthorne studies have on human resource strategy?

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The Hawthorne studies introduced psychol...

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Predetermined time standards are an outgrowth of basic motions called


A) flow diagrams
B) activity charts
C) SAE standards
D) man-machine charts
E) therbligs

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UPS may run the "tightest ship in the shipping business," but they got that high level of efficiency without time standards, because their contract with the Teamsters Union forbids them.

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__________ estimates, by sampling, the percent of time that a worker spends on various tasks.

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Methods analysis focuses on


A) the design of the machines used to perform a task
B) establishing time standards
C) reducing the number of skills needed for the completion of a task
D) issues such as the movement of individuals or materials
E) evaluating training programs to see if they are efficient

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Standard time is always greater than normal time, due to the inclusion of allowances for personal time, delay, and fatigue.

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