Question 1

Which of the following is not among the ethical and social challenges facing operations managers?

Accepted Answer

A)   honoring stakeholder commitments
B)   maintaining a sustainable environment
C)   efficiently developing and producing safe, quality products
D)   increasing executive pay
E)   providing a safe workplace

Question 2

A firm cleans chemical tank cars in the Bay St. Louis area. With standard equipment, the firm typically cleaned 70 chemical tank cars per month. They utilized 10 gallons of solvent, and two employees worked 20 days per month, 8 hours a day. The company decided to switch to a larger cleaning machine. Last April, they cleaned 60 tank cars in only 15 days. They utilized 12 gallons of solvent, and the two employees worked 6 hours a day.
1. What was their raw material and their labor productivity with the standard equipment?
2. What is their raw material and their labor productivity with the larger machine?
3. What is the change in each productivity measure?

Accepted Answer

The answer of A firm cleans chemical tank cars in...

Question 3

The operations manager performs the management activities of planning, organizing, staffing, leading, and controlling of the OM function.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is not true when explaining why productivity tends to be lower in the service sector than in the manufacturing sector?

Accepted Answer

A)   Services are typically labor-intensive.
B)   Services are often difficult to evaluate for quality.
C)   Services are often an intellectual task performed by professionals.
D)   Services are difficult to automate.
E)   Service operations are typically capital intensive.

Question 5

Why are operations managers faced with ethical and social challenges?

Accepted Answer

Businesses have diverse stakeh...

Question 6

Operations managers should be well versed in what disciplines in order to make good decisions?

Accepted Answer

Management science, ...

Question 7

Among the ethical and social challenges facing operations managers are

Accepted Answer

A)   honoring financial commitments
B)   maintaining a sustainable environment
C)   developing low-cost products
D)   providing an efficient workplace
E)   all of the above

Question 8

All of the following decisions fall within the scope of operations management except for

Accepted Answer

A)   creating the company income statement
B)   design of goods and processes
C)   location of facilities
D)   managing quality
E)   All of the above fall within the scope of operations management.

Question 9

The five elements in the management process are

Accepted Answer

A)   plan, direct, update, lead, and supervise
B)   accounting, finance, marketing, operations, and management
C)   organize, plan, control, staff, and manage
D)   plan, organize, staff, lead, and control
E)   plan, lead, organize, manage, and control

Question 10

Productivity is the total value of all inputs to the transformation process divided by the total value of the outputs produced.

Accepted Answer

A) True 
 B)False

Question 11

Why are organizations becoming more global?

Accepted Answer

Organizations are becoming mor...

Question 12

Identify the items that Fredrick W. Taylor believed management should be more responsible for.

Accepted Answer

He believed that management should be mo...

Question 13

Walter Shewhart is listed among the important people of operations management because of his contributions to

Accepted Answer

A)   assembly line production
B)   measuring the productivity in the service sector
C)   just-in-time inventory methods
D)   statistical quality control
E)   all of the above

Question 14

The Ten Critical Decisions of Operations Management include

Accepted Answer

A)   finance/accounting
B)   advertising
C)   process and capacity design
D)   pricing
E)   all of the above

Question 15

Which of the following statements is true?

Accepted Answer

A)   The person most responsible for initiating the use of interchangeable parts in manufacturing was Eli Whitney.
B)   The origins of management by exception are generally credited to Frederick W. Taylor.
C)   The person most responsible for initiating the use of interchangeable parts in manufacturing was Walter Shewhart.
D)   The origins of the scientific management movement are generally credited to Henry Ford.
E)   The person most responsible for initiating the use of interchangeable parts in manufacturing was Henry Ford.

Question 16

Which of the following would not be an operations function in a commercial bank?

Accepted Answer

A)   auditing
B)   teller scheduling
C)   maintenance
D)   collection
E)   check clearing

Question 17

The largest contributor to productivity increases is __________, estimated to be responsible for __________ of the annual increase.

Accepted Answer

A)   management; over one-half
B)   Mr. Deming; one-half
C)   labor; two-thirds
D)   capital; 90%
E)   technology; over one-half

Question 18

Productivity is the ratio of __________ to __________. Using this relationship, productivity can be improved by __________ or __________.

Accepted Answer

outputs, intputs; reducing inp...

Question 19

Who among the following is associated with contributions to quality control in operations management?

Accepted Answer

A)   Charles Babbage
B)   Henry Ford
C)   Frank Gilbreth
D)   W. Edwards Deming
E)   Henri Fayol

Question 20

Eli Whitney, in the __________, provided the foundations for __________ in operations management.

Accepted Answer

A)   1920s; statistical sampling
B)   United Kingdom; mass production
C)   U.S. Army; logistics
D)   nineteenth century; interchangeable parts
E)   none of the above

Exam 1: Operations and Productivity

The Ten Critical Decisions of Operations Management include

Correct Answer
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Correct Answer
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Which of the following is not true when explaining why productivity tends to be lower in the service sector than in the manufacturing sector?

Correct Answer
verified

Walter Shewhart is listed among the important people of operations management because of his contributions to

Correct Answer
verified

The operations manager performs the management activities of planning, organizing, staffing, leading, and controlling of the OM function.

Correct Answer
verified

Identify the items that Fredrick W. Taylor believed management should be more responsible for.

Correct Answer
verified
He believed that management should be mo...
View Answer

Operations managers should be well versed in what disciplines in order to make good decisions?

Correct Answer
verified
Management science, ...
View Answer

Among the ethical and social challenges facing operations managers are

Correct Answer
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Eli Whitney, in the , provided the foundations for in operations management.

Correct Answer
verified

Why are organizations becoming more global?

Correct Answer
verified
Organizations are becoming mor...
View Answer

Which of the following statements is true?

Correct Answer
verified

Why are operations managers faced with ethical and social challenges?

Correct Answer
verified
Businesses have diverse stakeh...
View Answer

Which of the following is not among the ethical and social challenges facing operations managers?

Correct Answer
verified

Productivity is the total value of all inputs to the transformation process divided by the total value of the outputs produced.

Correct Answer
verified

The largest contributor to productivity increases is , estimated to be responsible for of the annual increase.

Correct Answer
verified

All of the following decisions fall within the scope of operations management except for

Correct Answer
verified

Productivity is the ratio of to . Using this relationship, productivity can be improved by or .

Correct Answer
verified
outputs, intputs; reducing inp...
View Answer

Which of the following would not be an operations function in a commercial bank?

Correct Answer
verified

Who among the following is associated with contributions to quality control in operations management?

Correct Answer
verified

The five elements in the management process are

Correct Answer
verified

Exam 1: Operations and Productivity

The Ten Critical Decisions of Operations Management include

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following is not true when explaining why productivity tends to be lower in the service sector than in the manufacturing sector?

Correct AnswerverifiedShow Answer

Walter Shewhart is listed among the important people of operations management because of his contributions to

Correct AnswerverifiedShow Answer

The operations manager performs the management activities of planning, organizing, staffing, leading, and controlling of the OM function.

Correct AnswerverifiedShow Answer

Identify the items that Fredrick W. Taylor believed management should be more responsible for.

Correct AnswerverifiedHe believed that management should be mo...View AnswerShow Answer

Operations managers should be well versed in what disciplines in order to make good decisions?

Correct AnswerverifiedManagement science, ...View AnswerShow Answer

Among the ethical and social challenges facing operations managers are

Correct AnswerverifiedShow Answer

Eli Whitney, in the __________, provided the foundations for __________ in operations management.

Correct AnswerverifiedShow Answer

Why are organizations becoming more global?

Correct AnswerverifiedOrganizations are becoming mor...View AnswerShow Answer

Which of the following statements is true?

Correct AnswerverifiedShow Answer

Why are operations managers faced with ethical and social challenges?

Correct AnswerverifiedBusinesses have diverse stakeh...View AnswerShow Answer

Which of the following is not among the ethical and social challenges facing operations managers?

Correct AnswerverifiedShow Answer

Productivity is the total value of all inputs to the transformation process divided by the total value of the outputs produced.

Correct AnswerverifiedShow Answer

The largest contributor to productivity increases is __________, estimated to be responsible for __________ of the annual increase.

Correct AnswerverifiedShow Answer

All of the following decisions fall within the scope of operations management except for

Correct AnswerverifiedShow Answer

Productivity is the ratio of __________ to __________. Using this relationship, productivity can be improved by __________ or __________.

Correct Answerverifiedoutputs, intputs; reducing inp...View AnswerShow Answer

Which of the following would not be an operations function in a commercial bank?

Correct AnswerverifiedShow Answer

Who among the following is associated with contributions to quality control in operations management?

Correct AnswerverifiedShow Answer

The five elements in the management process are

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
He believed that management should be mo...
View Answer

Correct Answer
verified
Management science, ...
View Answer

Correct Answer
verified

Eli Whitney, in the , provided the foundations for in operations management.

Correct Answer
verified

Correct Answer
verified
Organizations are becoming mor...
View Answer

Correct Answer
verified

Correct Answer
verified
Businesses have diverse stakeh...
View Answer

Correct Answer
verified

Correct Answer
verified

The largest contributor to productivity increases is , estimated to be responsible for of the annual increase.

Correct Answer
verified

Correct Answer
verified

Productivity is the ratio of to . Using this relationship, productivity can be improved by or .

Correct Answer
verified
outputs, intputs; reducing inp...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified