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Exam 8: Communication in the Workplace

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Question 21

Multiple Choice

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Lola has a group of people in both her formal and informal channels that she gets in touch with on a regular basis to get her work accomplished. This group of people is often referred to as her ________.

A) subordinates
B) grapevine
C) network of contacts
D) downward communication

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Question 22

Multiple Choice

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A major purpose of a company using a social networking site within the organization is to ________.

A) encourage employees to purchase company products or services
B) facilitate employees building their working relationships
C) make the workday more fun for employees
D) find out what types of information employees are sharing with each other

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Question 23

True/False

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Matt is likely to receive more upward communication because he is known for listening to bad news without becoming upset with the messenger.

Ted, a product design specialist, is included as a participant in a social network analysis, so the researcher is likely to ask Ted, "To whom do you turn for advice?"

An information technology research and consulting firm found that the average worker dealing with information gains the equivalent of two hours of productive work per day through multitasking.

A notable advantage of e-mail systems is that they curtail office politics by keeping people focused carefully on useful work.

A formal communication channel in a company can often serve an informal, social purpose such as containing a classified ad section.

________ makes a contribution to the organization because trading information strengthens ties among workers and humanizes the workplace.

The shadow organization of a company is revealed by network analysis which traces who talks to whom.

All of the teachers in the social science department willingly share their ideas and expertise with each other. They are good at ________ communication.

A subtle communication feature of computer-generated data is that it is relatively easy to convince company officials, such as bankers and credit card officials, that the data are incorrect and you are right.

Pandora has landed a job that requires considerable telephone interaction with customers. Pandora can increase her telephone effectiveness if she ________.

Research about multitasking suggests that ________.

Adam published negative information about the company he works for in his private blog. Adam is liable to be fired.

A typical use of a company intranet would be to ________.

A problem noted with telecommuting is that it ________.

A potential disadvantage of being a telecommuter is that many of these workers believe they are likely to be passed over for promotion.

Computer-generated data sometimes creates the subtle communication problem that the data are regarded as ________.

Decades of research indicate that the quality of mental output and depth of thought deteriorate as a person attends to more than one task at a time.

Marge has an open-door policy which allows employees to bring a complaint to her without checking with their manager first. This is an example of ________ communication.