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Exam 7: Processes, Organizations, and Information Systems

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Question 21

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Matt works at a take-out restaurant. His job is to take orders over the phone and then pass it on to the kitchen staff. As a result of being short-staffed, the restaurant management decided to automate Matt's job and assign him kitchen duties instead. In this case, information systems are ________.

A) augmenting a human performing an activity
B) controlling data quality process flow
C) performing an activity
D) cutting down expenses
E) changing the process requirements

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Question 22

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ERP training falls into two broad categories. One of the categories is training on how to use the ERP application software. What does the training include?

A) steps for obtaining top-level management support
B) steps for using the applications to accomplish the activities in various processes
C) procedures to deal with employee resistance to the new system
D) procedures to prepare for organizational changes while implementing ERP solutions
E) procedures for handling system error codes

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Question 23

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Workgroups can develop information systems for their own needs, but, over time, this would result in information silos.

ERP vendors sometimes train an organization's employees to become in-house trainers in training sessions called train the trainer.

Enterprise processes span an organization and support activities in multiple departments.

Which of the following is a solution for problems arising from information silos?

What are the four phases of the customer life cycle? Briefly describe each phase.

Which ERP vendor acquired PeopleSoft and Siebel?

Adding process resources increases process effectiveness but adds costs.

Choosing an ERP solution that has applications that function close to the organization's requirements is critical to its successful implementation.

The structure of a process has no bearing on its efficiency.

Which phase of the customer life cycle categorizes customers according to value and attempt to win back high-value customers?

Sina looks over annual performance evaluations for all employees in the sales department. Based on their performance, she determines who is eligible for merit-based salary increases. Sina belongs to the ________ workgroup.

Order tracking and account tracking are business processes concerning the operations department.

Systems where applications processing is distributed across multiple computing devices are known as ________.

The inherent processes defined in an ERP solution are referred to by some ERP vendors as ________.

List the problems associated with information silos.

Identify the top two ERP vendors.

Which of the following workgroup processes is related to sales and marketing?

________ are predesigned procedures for using software products.