Question 1

When Dell Inc. shares information to improve the overall flow through a system composed of companies working together, it is engaging in which of the following?

Accepted Answer

A)   distribution chain management
B)   total quality management
C)   supply chain management
D)   service channel analysis
E)   supplier selection analysis

Question 2

Just-in-time (JIT) production systems normally require large amounts of "safety stock" to be maintained in a firm's warehouse.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is the ability of a product to satisfy a human want or need?

Accepted Answer

A)   utility
B)   relative advantage
C)   content
D)   satisfaction
E)   capacity

Question 4

ISO 9000 is a certification program attesting that a factory, laboratory, or office has met the rigorous requirements set by the International Organization for Standardization.

Accepted Answer

A) True 
 B)False

Question 5

Which term refers to a set of methods and technologies used to produce a good or service?

Accepted Answer

A)   contingency plan
B)   production episode
C)   reduction
D)   methods plan
E)   operations process

Question 6

Examining step-by-step procedures to reduce inefficiency most centrally involves which approach?

Accepted Answer

A)   operations scheduling
B)   performance analysis
C)   value-added analysis
D)   methods improvement
E)   quality ownership

Question 7

When Hewlett-Packard simplified its contracts and reduced them from 20 pages to as few as 2, it was engaging in which activity?

Accepted Answer

A)   value-added analysis
B)   benchmarking
C)   getting closer to the customer
D)   supply chain management
E)   follow-up

Question 8

What is quality ownership?

Accepted Answer

Quality ownership is the principle of to...

Question 9

FedEx and the U.S. Postal Service compete for many of the same customers. How are their strategies for attracting customers different?

Accepted Answer

FedEx emphasizes dependability and a spe...

Question 10

Which operations competence has Toyota given greatest credit for winning orders in the marketplace?

Accepted Answer

A)   quality
B)   low cost
C)   flexibility
D)   dependability
E)   exclusivity

Question 11

Automobile, food-processing, and television assembly plants use which type of layout?

Accepted Answer

A)   make-to-order
B)   location
C)   custom-products
D)   quality
E)   same-steps

Question 12

Which of the following best describes value-added analysis?

Accepted Answer

A)   a TQM tool in which groups of employees work together to improve quality
B)   the process of evaluating all work activities, materials flows, and paperwork to determine the value that they create for customers
C)   the process by which a company implements the best practices from its own past performance and those of other companies to improve its own products
D)   the process by which a company analyzes a product to identify possible improvements
E)   a total company commitment to quality management at every stage of the process

Question 13

A value chain includes an entire network of firms, beginning with suppliers and ending when production is complete.

Accepted Answer

A) True 
 B)False

Question 14

Which term refers to all the activities involved in making products-goods and services-for customers?

Accepted Answer

A)   operations
B)   processes
C)   planning
D)   scheduling
E)   performance

Question 15

Which term refers to the flow of information, materials, and services from raw-materials suppliers through stages in the operations process until the product reaches the end customer?

Accepted Answer

A)   distribution chain
B)   supply chain
C)   service channel
D)   distribution channel
E)   performance channel

Question 16

The biggest challenge of TQM is motivating employees throughout the company to achieve quality goals.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is another term for the supply chain?

Accepted Answer

A)   the distribution chain
B)   the distribution network
C)   the value chain
D)   the supply network
E)   the wholesale network

Question 18

When Ford assembles parts into a Ford Explorer, it creates which type of utility?

Accepted Answer

A)   time
B)   form
C)   possession
D)   place
E)   ownership

Question 19

Even excellent firms focus on one competence at a time.

Accepted Answer

A) True 
 B)False

Question 20

What is an operations capability?

Accepted Answer

Operations capability refers to the acti...

Exam 7: Operations Management and Quality

When Hewlett-Packard simplified its contracts and reduced them from 20 pages to as few as 2, it was engaging in which activity?

Correct AnswerverifiedShow Answer

Just-in-time (JIT) production systems normally require large amounts of "safety stock" to be maintained in a firm's warehouse.

Correct AnswerverifiedShow Answer

FedEx and the U.S. Postal Service compete for many of the same customers. How are their strategies for attracting customers different?

Correct AnswerverifiedFedEx emphasizes dependability and a spe...View AnswerShow Answer

When Ford assembles parts into a Ford Explorer, it creates which type of utility?

Correct AnswerverifiedShow Answer

Which operations competence has Toyota given greatest credit for winning orders in the marketplace?

Correct AnswerverifiedShow Answer

When Dell Inc. shares information to improve the overall flow through a system composed of companies working together, it is engaging in which of the following?

Correct AnswerverifiedShow Answer

Which term refers to the flow of information, materials, and services from raw-materials suppliers through stages in the operations process until the product reaches the end customer?

Correct AnswerverifiedShow Answer

A value chain includes an entire network of firms, beginning with suppliers and ending when production is complete.

Correct AnswerverifiedShow Answer

Which of the following is the ability of a product to satisfy a human want or need?

Correct AnswerverifiedShow Answer

Automobile, food-processing, and television assembly plants use which type of layout?

Correct AnswerverifiedShow Answer

What is quality ownership?

Correct AnswerverifiedQuality ownership is the principle of to...View AnswerShow Answer

Examining step-by-step procedures to reduce inefficiency most centrally involves which approach?

Correct AnswerverifiedShow Answer

The biggest challenge of TQM is motivating employees throughout the company to achieve quality goals.

Correct AnswerverifiedShow Answer

Even excellent firms focus on one competence at a time.

Correct AnswerverifiedShow Answer

ISO 9000 is a certification program attesting that a factory, laboratory, or office has met the rigorous requirements set by the International Organization for Standardization.

Correct AnswerverifiedShow Answer

Which of the following is another term for the supply chain?

Correct AnswerverifiedShow Answer

Which term refers to a set of methods and technologies used to produce a good or service?

Correct AnswerverifiedShow Answer

What is an operations capability?

Correct AnswerverifiedOperations capability refers to the acti...View AnswerShow Answer

Which term refers to all the activities involved in making products-goods and services-for customers?

Correct AnswerverifiedShow Answer

Which of the following best describes value-added analysis?

Correct AnswerverifiedShow Answer

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FedEx emphasizes dependability and a spe...
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Quality ownership is the principle of to...
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Correct Answer
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Operations capability refers to the acti...
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Correct Answer
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Correct Answer
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