Question 1

Which of the following statements about social media is true?

Accepted Answer

A)   Most companies use social media for communicating with customers and enhancing employee collaboration.
B)   Companies have been slow to embrace social media.
C)   The term social media includes wikis, blogs, and e-commerce sites.
D)   Social media has boosted U.S. productivity significantly.
E)   All of these statements about social media are true.

Question 2

__________ isthe amount of information that can be transmitted during a communication episode.

Accepted Answer

A)   Channel richness
B)   Communication load
C)   Encoding
D)   Upward communication
E)   Feedback

Question 3

Research indicates that within _____ hours, most people retain only _____ percent of what they've heard.

Accepted Answer

A)   24; 10
B)   24; 25
C)   48; 20
D)   48; 25
E)   72; 10

Question 4

Routine messages tend to be simple and straightforward, such as conveying data or statistics.

Accepted Answer

A) True 
 B)False

Question 5

Most executives now recognize that important information flows from the:

Accepted Answer

A)   top down.
B)   bottom up.
C)   diagonal level.
D)   horizontal level to the diagonal level.
E)   internal to the external.

Question 6

Selina is meeting with her subordinate, Mike, for his annual performance review. At the end of the review, Mike tells Selina that he is confused about some things she said. By asking Selina to explain certain things in more detail, Mike is engaging in which component of the communication process?

Accepted Answer

A)   Selecting a channel
B)   Sifting through noise
C)   Providing feedback
D)   Encoding the message
E)   Decoding the message

Question 7

Face-to-face discussion is the richest communication channel because it permits direct experience, multiple information cues, immediate feedback, and personal focus.

Accepted Answer

A) True 
 B)False

Question 8

The sender __________ the idea by selecting symbols with which to compose a message and selecting a communication channel; the receiver __________ the symbols to interpret the meaning of the message.

Accepted Answer

The answer of The sender __________ the idea by selecting...

Question 9

Research shows that about 80 percent of grapevine communications pertain to personal gossip rather than business-related topics.

Accepted Answer

A) True 
 B)False

Question 10

E-mail is the best channel for communication when a manager is angry.

Accepted Answer

A) True 
 B)False

Question 11

The choice of a communication channel can convey a symbolic meaning to the receiver.

Accepted Answer

A) True 
 B)False

Question 12

List the three formal communication channels found in organizations.

Accepted Answer

Upward communication...

Question 13

Managers use different methods to communicate, depending on the purpose of the communication and the audience.

Accepted Answer

A) True 
 B)False

Question 14

Nonverbal communication refers to messages sent through human actions and behavior rather than through words.

Accepted Answer

A) True 
 B)False

Question 15

To send a message, the sender encodes a thought or idea by selecting symbols with which to compose the message and then selects a communication channel.

Accepted Answer

A) True 
 B)False

Question 16

Electronic messages, such as e-mail and instant messaging, are lower in channel richness than written letters and memos.

Accepted Answer

A) True 
 B)False

Question 17

__________and __________are potential sources for communication errors, because individual differences, knowledge, values, attitudes, and background act as filters.

Accepted Answer

A)   Encoding; the channel
B)   Encoding; "noise"
C)   Decoding; the channel
D)   Decoding; encoding
E)   Decoding; "noise"

Question 18

Ron, a new associate at Barkley and Sons, is working to cultivate personal relationships with individuals outside of his department, in hopes that someday these relationships will help him succeed professionally. Ron is developing which of the following?

Accepted Answer

A)   Informal channel of communication
B)   Personal communication network
C)   Organizational grapevine
D)   Focus group
E)   Career pathway team

Question 19

Communication is the process by which information is:

Accepted Answer

A)   shared.
B)   exchanged and understood by two or more people, usually with the intent to influence or motivate behavior.
C)   received.
D)   transmitted to others.
E)   stored.

Question 20

Research has shown that a culture of __________ communication offers many benefits to an organization and its employees, including higher productivity, better decision making, and lower turnover rates.

Accepted Answer

A)   downward
B)   formal
C)   closed
D)   horizontal
E)   open

Exam 17: Managing Communication

Selina is meeting with her subordinate, Mike, for his annual performance review. At the end of the review, Mike tells Selina that he is confused about some things she said. By asking Selina to explain certain things in more detail, Mike is engaging in which component of the communication process?

Correct AnswerverifiedShow Answer

Research indicates that within _____ hours, most people retain only _____ percent of what they've heard.

Correct AnswerverifiedShow Answer

List the three formal communication channels found in organizations.

Correct AnswerverifiedUpward communication...View AnswerShow Answer

Managers use different methods to communicate, depending on the purpose of the communication and the audience.

Correct AnswerverifiedShow Answer

Ron, a new associate at Barkley and Sons, is working to cultivate personal relationships with individuals outside of his department, in hopes that someday these relationships will help him succeed professionally. Ron is developing which of the following?

Correct AnswerverifiedShow Answer

Research shows that about 80 percent of grapevine communications pertain to personal gossip rather than business-related topics.

Correct AnswerverifiedShow Answer

__________and __________are potential sources for communication errors, because individual differences, knowledge, values, attitudes, and background act as filters.

Correct AnswerverifiedShow Answer

Most executives now recognize that important information flows from the:

Correct AnswerverifiedShow Answer

Communication is the process by which information is:

Correct AnswerverifiedShow Answer

Which of the following statements about social media is true?

Correct AnswerverifiedShow Answer

Electronic messages, such as e-mail and instant messaging, are lower in channel richness than written letters and memos.

Correct AnswerverifiedShow Answer

Face-to-face discussion is the richest communication channel because it permits direct experience, multiple information cues, immediate feedback, and personal focus.

Correct AnswerverifiedShow Answer

Routine messages tend to be simple and straightforward, such as conveying data or statistics.

Correct AnswerverifiedShow Answer

E-mail is the best channel for communication when a manager is angry.

Correct AnswerverifiedShow Answer

To send a message, the sender encodes a thought or idea by selecting symbols with which to compose the message and then selects a communication channel.

Correct AnswerverifiedShow Answer

Nonverbal communication refers to messages sent through human actions and behavior rather than through words.

Correct AnswerverifiedShow Answer

The choice of a communication channel can convey a symbolic meaning to the receiver.

Correct AnswerverifiedShow Answer

__________ isthe amount of information that can be transmitted during a communication episode.

Correct AnswerverifiedShow Answer

Research has shown that a culture of __________ communication offers many benefits to an organization and its employees, including higher productivity, better decision making, and lower turnover rates.

Correct AnswerverifiedShow Answer

The sender __________ the idea by selecting symbols with which to compose a message and selecting a communication channel; the receiver __________ the symbols to interpret the meaning of the message.

Correct AnswerverifiedShow Answer

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Research indicates that within _ hours, most people retain only _ percent of what they've heard.

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Upward communication...
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and are potential sources for communication errors, because individual differences, knowledge, values, attitudes, and background act as filters.

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The sender the idea by selecting symbols with which to compose a message and selecting a communication channel; the receiver the symbols to interpret the meaning of the message.

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