Question 1

Identify three findings from the Hawthorne studies that you could use as a manager. Explain the importance of each to contemporary management practice.

Accepted Answer

The Hawthorne studies, conducted between...

Question 2

The relay-assembly studies found that output increased regardless of the supervisory style of the observer-experimenter.

Accepted Answer

A) True 
 B)False

Question 3

Involved a rather firm blow upon the upper arm of the object of disfavor and was used to enforce all violations of group norms.

Accepted Answer

A)   busting
B)   chiseling
C)   binging
D)   bogeying
E)   none of the above

Question 4

Do today's employees restrict output? If so, how would you try to manage this behavior?

Accepted Answer

Today's employees may sometimes restrict...

Question 5

According to the Hawthorne researchers, the technical aspect of needs for efficiency and economic return should be addressed separately from the human aspect of an organization.

Accepted Answer

A) True 
 B)False

Question 6

The outcome of the interviewing program at Hawthorne was supervisory training in the need to listen and understand the personal problems of workers.

Accepted Answer

A) True 
 B)False

Question 7

Mayo concluded that managerial authority should be based on technical skills or expertise rather than cooperation and social skills.

Accepted Answer

A) True 
 B)False  False

Question 8

Mayo concluded that authority should be based on_______.

Accepted Answer

A)   technical skills
B)   expertise
C)   autocratic skills
D)   social skills
E)   none of the above

Question 9

In interpreting the early relay assembly group experiments at the Hawthorne plant, Clair Turner felt that the increased productivity was due to:

Accepted Answer

A)   the cohesive small group of workers
B)   increased earnings
C)   the style of supervision
D)   all of the above
E)   only and above

Question 10

The original study at Hawthorne by researchers from MIT investigated the relation between productivity and group isolates.

Accepted Answer

A) True 
 B)False

Question 11

The bank wiring room study at Western Electric concerned informal group behavior.

Accepted Answer

A) True 
 B)False

Question 12

The human relations leadership role was to be one of openness, concern, and willingness to listen to how people felt.

Accepted Answer

A) True 
 B)False  True

Question 13

Researchers at Western Electric found that cliques performed these functions for workers:

Accepted Answer

A)   protected them from internal indiscretions of members such as rate busting and chiseling.
B)   protected them from outside interference of management officials
C)   protected them from job layoffs when the Depression began
D)   all of the above
E)   only A and B

Question 14

Elton Mayo believed that workers' problems could not be explained by any one factor but in what he called "the psychology of the total situation."

Accepted Answer

A) True 
 B)False  True

Question 15

According to Mayo, the human problem of industry was that managers thought that the answers to industrial problems resided in_______ when in fact the answers were in_______ .

Accepted Answer

A)   social inefficiency; technical knowledge
B)   economic efficiency; engineering
C)   technical efficiency; social and human factors
D)   human inefficiency; economic efficiency
E)   none of the above

Question 16

According to the Hawthorne researchers, improvements in efficiency and morale were felt to be due to improved social or human conditions rather than improved physical working conditions.

Accepted Answer

A) True 
 B)False

Question 17

In Mayo's view, workers had been unable to find satisfactory outlets for expressing personal problems and dissatisfactions in their life, and this led to "pessimistic reveries."

Accepted Answer

A) True 
 B)False

Question 18

Despite earlier research into group pressures, the researchers at Hawthorne were surprised to find that social groups could exert strong control.

Accepted Answer

A) True 
 B)False

Question 19

Mayo used the idea of anomie to demonstrate the need for workers to form groups and develop norms.

Accepted Answer

A) True 
 B)False

Question 20

From the Hawthorne researchers' viewpoint, worker preoccupation with personal concerns inhibited their performance, a conclusion that Mayo had called_______ in his early research.

Accepted Answer

A)   manifest complaints
B)   latent complaints
C)   cathartic crises
D)   pessimistic reveries
E)   none of the above

Exam 13: The Hawthorne Studies

Identify three findings from the Hawthorne studies that you could use as a manager. Explain the importance of each to contemporary management practice.

Correct AnswerAnswered by ExamLex AIThe Hawthorne studies, conducted between...View AnswerShow Answer

The relay-assembly studies found that output increased regardless of the supervisory style of the observer-experimenter.

Correct AnswerverifiedShow Answer

Involved a rather firm blow upon the upper arm of the object of disfavor and was used to enforce all violations of group norms.

Correct AnswerverifiedShow Answer

Do today's employees restrict output? If so, how would you try to manage this behavior?

Correct AnswerAnswered by ExamLex AIToday's employees may sometimes restrict...View AnswerShow Answer

According to the Hawthorne researchers, the technical aspect of needs for efficiency and economic return should be addressed separately from the human aspect of an organization.

Correct AnswerverifiedShow Answer

The outcome of the interviewing program at Hawthorne was supervisory training in the need to listen and understand the personal problems of workers.

Correct AnswerverifiedShow Answer

Mayo concluded that managerial authority should be based on technical skills or expertise rather than cooperation and social skills.

Correct AnswerverifiedFalse

Mayo concluded that authority should be based on_______.

Correct AnswerverifiedShow Answer

In interpreting the early relay assembly group experiments at the Hawthorne plant, Clair Turner felt that the increased productivity was due to:

Correct AnswerverifiedShow Answer

The original study at Hawthorne by researchers from MIT investigated the relation between productivity and group isolates.

Correct AnswerverifiedShow Answer

The bank wiring room study at Western Electric concerned informal group behavior.

Correct AnswerverifiedShow Answer

The human relations leadership role was to be one of openness, concern, and willingness to listen to how people felt.

Correct AnswerverifiedTrue

Researchers at Western Electric found that cliques performed these functions for workers:

Correct AnswerverifiedShow Answer

Elton Mayo believed that workers' problems could not be explained by any one factor but in what he called "the psychology of the total situation."

Correct AnswerverifiedTrue

According to Mayo, the human problem of industry was that managers thought that the answers to industrial problems resided in_______ when in fact the answers were in_______ .

Correct AnswerverifiedShow Answer

According to the Hawthorne researchers, improvements in efficiency and morale were felt to be due to improved social or human conditions rather than improved physical working conditions.

Correct AnswerverifiedShow Answer

In Mayo's view, workers had been unable to find satisfactory outlets for expressing personal problems and dissatisfactions in their life, and this led to "pessimistic reveries."

Correct AnswerverifiedShow Answer

Despite earlier research into group pressures, the researchers at Hawthorne were surprised to find that social groups could exert strong control.

Correct AnswerverifiedShow Answer

Mayo used the idea of anomie to demonstrate the need for workers to form groups and develop norms.

Correct AnswerverifiedShow Answer

From the Hawthorne researchers' viewpoint, worker preoccupation with personal concerns inhibited their performance, a conclusion that Mayo had called_______ in his early research.

Correct AnswerverifiedShow Answer

Correct Answer
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The Hawthorne studies, conducted between...
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Today's employees may sometimes restrict...
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False

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True

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True

According to Mayo, the human problem of industry was that managers thought that the answers to industrial problems resided in_ when in fact the answers were in_ .

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