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Exam 2: The Evolution of Management Thinking

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Question 61

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Which of the following refers to the management thinking and practice that stresses the satisfaction of employees' basic needs as the key to increased worker productivity?

A) Scientific management
B) Human resources perspective
C) Management science
D) Behavioral sciences approach
E) Human relations movement

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Question 62

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What do Kaiser Permanente, General Motors, and Morgan Stanley Wealth Management have in common?

A) They are all pioneers in using scientific management.
B) They all use social media technology to connect with their customers.
C) They are all currently experimenting with a bossless workplace.
D) They were early advocates of using quantitative techniques to facilitate management decision making.
E) None of these

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Question 63

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A subfield of the classical perspective is the __________, which emphasizes management on an impersonal, rational basis through elements such as clearly defined authority and responsibility, formal recordkeeping, and separation of management and ownership.

The principle that similar activities in an organization should be grouped together under one manager is the essence of the classical perspective known as:

Max Weber felt selection of employees should be based on:

Beth Brant, production supervisor at Trustworthy Tools Mfg., Inc. believes that her employees dislike work, avoid responsibility, and therefore need to be controlled and directed. Beth is a __________ manager.

Which of the following perspectives emphasized a rational, scientific approach to the study of management and sought to turn organizations into efficient operating machines?

The classical perspective to management assumes a universalist view as opposed to a case view.

Big data analytics can be thought of a direct descendant of the behavioral sciences approach to management.

Forestville Freeze is regionally known for its employee training programs. Managers at Freeze conduct research to determine the best candidate interviewing techniques. This involves the use of:

Which of the following is an advantage that social media technology offers?

Management science (or the quantitative perspective) uses mathematics, statistics, and computer technology for complex problem solving, decision making, and recordkeeping. Define the three subsets of management science, and evaluate the usefulness of this management technique in today's workplace, including at least one advantage and one disadvantage.

Positions organized in a hierarchy of authority is an important characteristic of:

Deutsche Post DHL Group (DHL) has a culture that encourages job satisfaction. Some examples of the tactics the company uses include thanking employees for their contributions through thank-you notes and monetary rewards, supporting career development, and communicating honestly with employees. Thus, it can be said that DHL uses employee __________ tactics to manage their workers.

A "dairy farm" view of management (i.e., just as contented cows give more milk, satisfied workers will produce more work) was espoused by:

The bureaucratic organizations approach is a subfield within:

The __________ suggests that jobs should be designed to meet people's higher-level needs by allowing employees to use their full potential.

The findings provided by the Hawthorne studies provided the impetus for __________, despite flawed methodology or inaccurate conclusions.

Management science uses qualitative data in management decision making.

A significant contribution of Chester Barnard was the concept of: