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Exam 10: Organizational Culture and Change

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Question 51

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Match each term with the correct statement below. -the step in the change process which focuses on learning new required behaviors

A) unfreezing
B) changing
C) refreezing

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Question 52

Multiple Choice

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Mr. Herb Kelleher often tells employees and others about the table napkin upon which his airline, Southwest, was originally conceived. Through the use of such symbols and __________, Mr. Kelleher hopes to express Southwest's entrepreneurial orientation and promote values that unify employees from diverse organizational units.

A) rites
B) language systems
C) controls
D) stories
E) structure

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Question 53

Multiple Choice

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Match each term with the correct statement below. -unproven beliefs that are uncritically accepted and used to justify current actions by communicating the practical benefits of certain techniques and behaviors

To maintain a sustainable competitive advantage, the managers of K-State Technologies know that the company needs to do a better job of motivating its key employees. Developing __________ level targets for change will be most effective in accomplishing this objective.

Upon being hired, five new members of an accounting firm met separately and then approached the original fifteen members to suggest that they all begin to solicit more corporate tax accounts rather than focusing primarily on individual taxpayer returns. Changing the products or services that an organization offers can best be described as referring to __________ targets.

At the end of each quarter Johnson Office Supply holds a special luncheon to hand out bonus checks to employees who have done something exceptional to help the company meet its quarterly objectives. This relatively dramatic, planned quarterly luncheon is called a/an

Cultures evolve and change in even the most stable periods.

Which of the following was not identified in the textbook as a component of organizational culture?

In organizations with __________ cultures, shared values and beliefs create a setting in which people are committed to one another and share an overriding sense of mission.

Microchip Corporation changed from a hierarchical management style to a more team-oriented approach. This type of change falls under the category of changing which type of targets?

Kurt Lewin's three-step process of force-field analysis includes __________, changing, and refreezing.

Every March, Stacey's Women's Wear holds a fashion show to give its customers a preview of the store's new fashions for spring and summer. This practice is an example of a/an

Match each term with the correct statement below. -Involves helping organization members understand and learn to embrace change

Sagas are historical accounts describing the unique accomplishments of a group and its leaders or heroes.

The fourth phase in the change process, refreezing, centers on reinforcing new behaviors.

In the iceberg illustration, the cultural component "substance" is the surface element.

William Peters, the CEO of Timeshare Inc., is developing initial awareness of the need for some changes within his organization and of the forces supporting and resisting that change. This step in Lewin's force-field analysis is referred to as

The managers at Strait Industries are focusing on reinforcing the new behaviors that are necessary to solidify recent changes the company has made. This step in Lewin's force-field analysis is referred to as

You are a manager in an organization that implemented large changes. Some people are complaining about those changes. You should

Which of the following are NOT considered by the authors to be a constituent of the substance component of culture?