Question 1

Bulleted lists are inappropriate in business writing because they are too casual.

Accepted Answer

A) True 
 B)False

Question 2

In following the SEC requirements for reader-friendly documents,companies are encouraged to use more graphics to illustrate content.

Accepted Answer

A) True 
 B)False

Question 3

In the sentence "Even though your work was late,we completed the project on time," the negative information is in a de-emphasized position.

Accepted Answer

A) True 
 B)False

Question 4

In which situation would a communicator use an inductive outline?

Accepted Answer

A)  To explain how to get optimum performance from a smart phone
B)  To outline procedures for logging into a network
C)  To tell employees that a two-week furlough is necessary for all employees.
D)  To respond positively to a request to replace a defective treadmill

Question 5

Placing a border around a paragraph sets the text apart while adding shading inside a box gives it greater impact.

Accepted Answer

A) True 
 B)False

Question 6

Final proofreading of an important business document should typically be done

Accepted Answer

A)  from the computer screen.
B)  from a draft paper copy.
C)  from a final copy on company letterhead.
D)  from an archive file copy.

Question 7

Which of the following is an example of effective use of an enumerated list?

Accepted Answer

A)  Three supervisors will travel to Orlando.They are:1) Bob,2) Larry, and3) John.
B)  Our company should provide access to the security system to all managers because:1) Most managers have keys and will be entering the building during times when no one from the security office is available to disarm the system.2.Managers should be able to allow other employees into the building.3.Managers would see the trust our company has in them and that would help boost employee morale.
C)  When you are ready to log into the network, you should: 1.Double-click the network icon located in your desktop.2.Type in your user ID and password in the boxes indicated.3.Click OK.4.Select the network drive you wish to access (e.g.X: Personnel) .5.Click OK.
D)  None of the above is an effective example.

Question 8

To protect consumers,some states have passed "Plain English" laws that require businesses to write policies,warranties,and contracts in language an average reader can understand.

Accepted Answer

A) True 
 B)False

Question 9

Visual enhancements in a business document

Accepted Answer

A)  are unnecessary when the writing is effective.
B)  distract from important information in long, complex documents.
C)  can be overused and create clutter.
D)  can be applied easily using word processing features.

Question 10

From a managerial point of view,which is the BEST advice?

Accepted Answer

A)  Leave proofreading to the administrative help.
B)  Spot check documents for accuracy before signing them.
C)  Read all documents carefully before signing them.
D)  Key your own documents, even if you have administrative help.

Question 11

The "Plain English" campaign promotes the clear presentation of complex information so that the audience has the best possible chance of understanding it.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is FALSE concerning writing analysis tools in word processing programs?

Accepted Answer

A)  Sentence fragments, passive voice, jargon, and clichés are some types of errors that can be detected.
B)  After reviewing a document, the program can generate the total word count, average sentence length, and readability measures.
C)  They flag potential errors and require the writer to accept or reject the change.
D)  Such programs eliminate the need for the reader to check a passage for grammatical correctness.

Question 13

Which of the following sentences illustrates passive voice?

Accepted Answer

A)  The clerk made five errors.
B)  Susan had been in sales for five years.
C)  She asked for an adjustment.
D)  The report was completed by the entire team.

Question 14

Bullets are usually preferred over numerals in a document list unless sequence is important.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following statements is true concerning the use of a word processor's spell check feature?

Accepted Answer

A)  You can rely on the spell checker to locate any misspelled word.
B)  Spell check can locate errors such as homophones and omitted words.
C)  Another term for spell check is thesaurus.
D)  When the software cannot guess the spelling based on your attempt, you must use a paper or online dictionary to look up the correct spelling of any incorrect word.

Question 16

Which of the following is NOT a technique for achieving coherence?

Accepted Answer

A)  Repeat a word used in a preceding sentence.
B)  Use a pronoun to represent a noun from the preceding sentence.
C)  Use connecting words.
D)  Use active voice.

Question 17

In business documents,a general rule for readability is that paragraphs normally should be

Accepted Answer

A)  6 lines or less in length.
B)  7 to 12 lines in length.
C)  no longer than 20 lines.
D)  any desired length, as the number of lines is not important.

Question 18

Which of the following is true of document headings?

Accepted Answer

A)  Readers are more motivated to pay attention to a document with headings than one without headings.
B)  Headings should not reveal the conclusions reached in the discussion.
C)  Major and minor headings should be formatted to receive equal attention.
D)  All of the above are true.

Question 19

The first step in proofreading a document that you have word processed is to use the spell check.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following sentences illustrates passive voice?

Accepted Answer

A)  She served the customer the food.
B)  The food was served to the customer.
C)  The customer asked to change the order.
D)  You took the customer's order.

Exam 4: Preparing Spoken and Written Messages

The first step in proofreading a document that you have word processed is to use the spell check.

Correct AnswerverifiedShow Answer

In following the SEC requirements for reader-friendly documents,companies are encouraged to use more graphics to illustrate content.

Correct AnswerverifiedShow Answer

Which of the following is an example of effective use of an enumerated list?

Correct AnswerverifiedShow Answer

Which of the following is FALSE concerning writing analysis tools in word processing programs?

Correct AnswerverifiedShow Answer

Visual enhancements in a business document

Correct AnswerverifiedShow Answer

Which of the following sentences illustrates passive voice?

Correct AnswerverifiedShow Answer

Bulleted lists are inappropriate in business writing because they are too casual.

Correct AnswerverifiedShow Answer

Which of the following is NOT a technique for achieving coherence?

Correct AnswerverifiedShow Answer

Which of the following statements is true concerning the use of a word processor's spell check feature?

Correct AnswerverifiedShow Answer

Final proofreading of an important business document should typically be done

Correct AnswerverifiedShow Answer

Which of the following is true of document headings?

Correct AnswerverifiedShow Answer

From a managerial point of view,which is the BEST advice?

Correct AnswerverifiedShow Answer

Bullets are usually preferred over numerals in a document list unless sequence is important.

Correct AnswerverifiedShow Answer

To protect consumers,some states have passed "Plain English" laws that require businesses to write policies,warranties,and contracts in language an average reader can understand.

Correct AnswerverifiedShow Answer

Placing a border around a paragraph sets the text apart while adding shading inside a box gives it greater impact.

Correct AnswerverifiedShow Answer

In which situation would a communicator use an inductive outline?

Correct AnswerverifiedShow Answer

The "Plain English" campaign promotes the clear presentation of complex information so that the audience has the best possible chance of understanding it.

Correct AnswerverifiedShow Answer

In the sentence "Even though your work was late,we completed the project on time," the negative information is in a de-emphasized position.

Correct AnswerverifiedShow Answer

In business documents,a general rule for readability is that paragraphs normally should be

Correct AnswerverifiedShow Answer

Which of the following sentences illustrates passive voice?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified