Question 1

After an account is determined to be uncollectible, it is removed from the practice's expected accounts receivable and classified as

Accepted Answer

A)   credit reporting.
B)   bad debt.
C)   means test.
D)   skip tracing.

Question 2

Which law modified the Fair Credit Reporting Act to protect the accuracy and privacy of credit reports?

Accepted Answer

A)   FDCPA
B)   TCPA
C)   FACTA
D)   HIPAA

Question 3

Uncollectible accounts refer to

Accepted Answer

A)   monies owed by supply companies.
B)   monies owed by payers.
C)   monies owed by patients and payers.
D)   monies owed by patients.

Question 4

The law that regulates calling hours and collections methods is

Accepted Answer

A)   FACTA.
B)   HIPAA.
C)   Telephone Consumer Protection Act.
D)   FDCPA.

Question 5

FCRA is the abbreviation for

Accepted Answer

A)   Fair Collections Reporting Act.
B)   Focused Collections Reporting Act.
C)   Focused Credit Reporting Act.
D)   Fair Credit Reporting Act.

Question 6

What term refers to all the activities that are related to patient accounts and follow-up?

Accepted Answer

A)   fraud
B)   cash flow
C)   embezzlement
D)   collections

Question 7

The job of accurately recording the funds coming into and going out of the practice is done by

Accepted Answer

A)   the collections specialist.
B)   the billing/collections manager.
C)   the bookkeeper.
D)   the physician assistant.

Question 8

A practice's retention policy for patient medical records must reflect applicable __________.

Accepted Answer

A)   state laws
B)   federal and state laws
C)   local requirements
D)   federal laws

Question 9

The __________ process is used to locate a patient who owes an account balance to the practice.

Accepted Answer

A)   bad debt
B)   credit reporting
C)   skip tracing
D)   means test

Question 10

The __________ report is the start of the process of collecting payments due from patients.

Accepted Answer

A)   insurance aging
B)   patient aging
C)   accounts unbilled
D)   accounts uncollected

Question 11

The patient statement shows

Accepted Answer

A)   all of these
B)   how much the insurance paid.
C)   the services provided to the patient.
D)   the balance that a patient owes the practice.

Question 12

What document is used by the medical insurance specialist to update the patient billing program with the payer's payments and the amount due from the patient?

Accepted Answer

A)   RA
B)   EFT
C)   IRA
D)   OIG

Question 13

The practice's policy about keeping records is summarized in a __________, a list of the items from a record that are retained and for how long.

Accepted Answer

A)   retaining schedule
B)   retention schedule
C)   record schedule
D)   filing schedule

Question 14

The __________ helps a practice decide whether patients are indigent.

Accepted Answer

A)   skip tracing
B)   credit reporting
C)   bad debt
D)   means test

Question 15

A good financial policy is clear to

Accepted Answer

A)   payers.
B)   patients.
C)   practice staff.
D)   both patients and the practice staff.

Question 16

Collections from patients are classified as consumer collections and are regulated by __________ and state laws.

Accepted Answer

A)   regional
B)   city
C)   county
D)   federal

Question 17

When a practice accepts a credit card payment in advance for payments billed after treatment, what does the practice send the patient?

Accepted Answer

A)   zero-balance statement
B)   patient statement
C)   walkout receipt
D)   day sheet

Question 18

FDCPA is the abbreviation for

Accepted Answer

A)   Fair Documentation Credit Practices Act.
B)   Fair Documentation Collection Practices Act.
C)   Fair Debt Credit Practices Act.
D)   Fair Debt Collection Practices Act.

Question 19

Patients are grouped under the insurance policyholder in what type of billing?

Accepted Answer

A)   cycle billing
B)   end-of-month billing
C)   electronic billing
D)   guarantor billing

Question 20

Under the Federal Trade Commission's rules, it is not legal to make a collection call to a patient at which time?

Accepted Answer

A)   8 p.m.
B)   7 p.m.
C)   7 a.m.
D)   8 a.m.

Exam 14: Patient Billing and Collections

The __________ process is used to locate a patient who owes an account balance to the practice.

Correct AnswerverifiedShow Answer

A practice's retention policy for patient medical records must reflect applicable __________.

Correct AnswerverifiedShow Answer

FCRA is the abbreviation for

Correct AnswerverifiedShow Answer

The practice's policy about keeping records is summarized in a __________, a list of the items from a record that are retained and for how long.

Correct AnswerverifiedShow Answer

The patient statement shows

Correct AnswerverifiedShow Answer

When a practice accepts a credit card payment in advance for payments billed after treatment, what does the practice send the patient?

Correct AnswerverifiedShow Answer

Under the Federal Trade Commission's rules, it is not legal to make a collection call to a patient at which time?

Correct AnswerverifiedShow Answer

A good financial policy is clear to

Correct AnswerverifiedShow Answer

The job of accurately recording the funds coming into and going out of the practice is done by

Correct AnswerverifiedShow Answer

The __________ helps a practice decide whether patients are indigent.

Correct AnswerverifiedShow Answer

After an account is determined to be uncollectible, it is removed from the practice's expected accounts receivable and classified as

Correct AnswerverifiedShow Answer

Collections from patients are classified as consumer collections and are regulated by __________ and state laws.

Correct AnswerverifiedShow Answer

Which law modified the Fair Credit Reporting Act to protect the accuracy and privacy of credit reports?

Correct AnswerverifiedShow Answer

FDCPA is the abbreviation for

Correct AnswerverifiedShow Answer

What document is used by the medical insurance specialist to update the patient billing program with the payer's payments and the amount due from the patient?

Correct AnswerverifiedShow Answer

What term refers to all the activities that are related to patient accounts and follow-up?

Correct AnswerverifiedShow Answer

The law that regulates calling hours and collections methods is

Correct AnswerverifiedShow Answer

The __________ report is the start of the process of collecting payments due from patients.

Correct AnswerverifiedShow Answer

Patients are grouped under the insurance policyholder in what type of billing?

Correct AnswerverifiedShow Answer

Uncollectible accounts refer to

Correct AnswerverifiedShow Answer

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