Question 1

Which professional is responding to a difficult conversation at work in the most effective way?

Accepted Answer

A)   As Juanita listens to Bob's complaints, she realizes that she is learning information that can help improve teamwork.
B)   As Dan listens to Cindy's problem, he wishes he could be elsewhere.
C)   As Steve hears the criticisms from the team, he thinks of convincing rebuttals.
D)   As Ingrid considers Barb's complaints, she decides to keep them to herself.
E)   As Alice nods in agreement with Bert's concerns, she thinks that his views are completely unfounded.

Question 2

A lack of conflict shows that employees are likely being honest.

Accepted Answer

A) True 
 B)False

Question 3

Why should multitasking be avoided during meetings? How can multitasking be discouraged?

Accepted Answer

Multitasking may distract people from th...

Question 4

The last focus of a problem-solving meeting is usually

Accepted Answer

A)   the options for addressing the problem.
B)   the definition of the problem.
C)   the effects of the problem.
D)   the importance of the problem.
E)   the recent history of the problem.

Question 5

A common result of using video communication during online meetings is that it

Accepted Answer

A)   slows down decision making.
B)   reduces multitasking.
C)   reduces ability to interpret verbal cues.
D)   increases the formation of cliques.
E)   reduces the ability to interpret nonverbal cues.

Question 6

The primary challenge of online meetings is a lack of participation.

Accepted Answer

A) True 
 B)False

Question 7

What logistical issues do I need to take care of? is considered to be an essential question for planning a meeting.

Accepted Answer

A) True 
 B)False

Question 8

Minutes should include the date and time and team members present.

Accepted Answer

A) True 
 B)False

Question 9

Which note-taker handled minutes in the best way?

Accepted Answer

A)   To give a personal touch, Vivian sent the minutes by snail mail to people's homes.
B)   Olivia decided to avoid sending the minutes to team members who failed to attend the meeting.
C)   Karen decided not to mention every action item presented in the meeting because some were discussed only briefly.
D)   Lionel waited three days to put the minutes on the company blog.
E)   Immediately after the meeting, George placed the minutes in an email and sent it out to everyone on the team.

Question 10

What day of the week is considered the most productive for meetings?

Accepted Answer

A)   Monday
B)   Tuesday
C)   Wednesday
D)   Thursday
E)   Friday

Question 11

Which of the following examples would most likely be considered a problem-solving meeting?

Accepted Answer

A)   A group meets to set a reasonable deadline for a project.
B)   A team leader calls a meeting to clarify the role of each team member.
C)   A CEO calls a meeting to convey the company's goals for the upcoming year.
D)   A team meets to discuss who is responsible for various aspects of a new project.
E)   A team meets to gather ideas about how to market a new product.

Question 12

Brainstorming meetings are considered to be a type of problem-solving meeting.

Accepted Answer

A) True 
 B)False

Question 13

A group has ________ when it has identified an acceptable plan of action that all or most group members can support, even if that specific plan is not everyone's preference.

Accepted Answer

A)   unanimous agreement
B)   a schism
C)   a stalemate
D)   consensus
E)   minority decision

Question 14

The best example of a validating phrase to use during a disagreement is,

Accepted Answer

A)   "I think your feelings about the workload are justifiable."
B)   "You're angry about so much work being piled on."
C)   "Everything you say shows your stubbornness about the issue."
D)   "You obviously need to take a break."
E)   "You know I'm right, but you won't admit it."

Question 15

Which of the following examples would work best as an online meeting?

Accepted Answer

A)   Carrie has a fairly routine agenda for her meeting.
B)   Leo will deal with an employee's dismissal during the meeting.
C)   Kate needs to tell her team that the company is laying people off in her meeting.
D)   Francisco believes about four people will attend his meeting.
E)   Akira will introduce himself to his team during the meeting.

Question 16

Starting a meeting with a story should be avoided in most cases.

Accepted Answer

A) True 
 B)False

Question 17

The task for team leaders is to know the online platform being used for meetings well enough to be aware of its limitations.

Accepted Answer

A) True 
 B)False

Question 18

The most appropriate statement for a facilitator to make would be,

Accepted Answer

A)   "That's one of the silliest ideas I've ever heard."
B)   "If any of you just want to sit and listen, that's fine."
C)   "Your idea is not very well thought out."
D)   "It sounds like you're saying the idea is too expensive to implement."
E)   "I ask people not to share unless you're convinced your idea is really fresh."

Question 19

The best way to handle meeting minutes is to

Accepted Answer

A)   make the minutes less than one page.
B)   distribute minutes as quickly as possible after the meeting.
C)   make the minutes two pages or less.
D)   wait a day before distributing minutes so you can polish them first.
E)   distribute minutes by using email instead of a blog.

Question 20

Malik wants to involve all the participants in his online meeting. Which of the following will best accomplish that?

Accepted Answer

A)   He tells all the participants they must write a summary of the meeting after it is over.
B)   He suggests that participants familiarize themselves with the software before the meeting.
C)   He tells participants to pay close attention to the interactive minutes during the meeting.
D)   He starts the meeting by asking participants what they think of last night's Academy Awards.
E)   He asks participants to keep a specific question in mind during the meeting.

Exam 7: Effective Meetings

Malik wants to involve all the participants in his online meeting. Which of the following will best accomplish that?

Correct AnswerverifiedShow Answer

Which of the following examples would most likely be considered a problem-solving meeting?

Correct AnswerverifiedShow Answer

A group has ________ when it has identified an acceptable plan of action that all or most group members can support, even if that specific plan is not everyone's preference.

Correct AnswerverifiedShow Answer

The best way to handle meeting minutes is to

Correct AnswerverifiedShow Answer

The most appropriate statement for a facilitator to make would be,

Correct AnswerverifiedShow Answer

Which professional is responding to a difficult conversation at work in the most effective way?

Correct AnswerverifiedShow Answer

Starting a meeting with a story should be avoided in most cases.

Correct AnswerverifiedShow Answer

What logistical issues do I need to take care of? is considered to be an essential question for planning a meeting.

Correct AnswerverifiedShow Answer

The best example of a validating phrase to use during a disagreement is,

Correct AnswerverifiedShow Answer

The task for team leaders is to know the online platform being used for meetings well enough to be aware of its limitations.

Correct AnswerverifiedShow Answer

What day of the week is considered the most productive for meetings?

Correct AnswerverifiedShow Answer

A lack of conflict shows that employees are likely being honest.

Correct AnswerverifiedShow Answer

The last focus of a problem-solving meeting is usually

Correct AnswerverifiedShow Answer

Brainstorming meetings are considered to be a type of problem-solving meeting.

Correct AnswerverifiedShow Answer

Why should multitasking be avoided during meetings? How can multitasking be discouraged?

Correct AnswerverifiedMultitasking may distract people from th...View AnswerShow Answer

Minutes should include the date and time and team members present.

Correct AnswerverifiedShow Answer

Which of the following examples would work best as an online meeting?

Correct AnswerverifiedShow Answer

A common result of using video communication during online meetings is that it

Correct AnswerverifiedShow Answer

Which note-taker handled minutes in the best way?

Correct AnswerverifiedShow Answer

The primary challenge of online meetings is a lack of participation.

Correct AnswerverifiedShow Answer

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Multitasking may distract people from th...
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