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Exam 1: Microsoft Certified Desktop Support Technician (MCDST)

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Question 1

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You work as the network administrator in your organization. All client computers run Windows XP Professional. You want to configure a new hardware profile on a client computer. You create a new hardware profile, reboot the client computer and select the new profile. You want to indicate the components that should be disabled for the new hardware profile. Which of the following should you do to disable the devices?

A) Go to System Information-Hardware Resources and disable the hardware devices for the hardware profile.
B) Go to System Information-Software Environment and disable the hardware devices for the hardware profile.
C) Go to Storage and disable storage devices for hardware profile.
D) Go to the Device Manager to disable the hardware devices for the hardware profile.

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Question 2

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Which of the following locations should you use to store your pictures to be able to use them as the Windows Screensaver?

A) My Documents folder
B) C drive
C) My Pictures folder
D) Desktop

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Question 3

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You manage a handful of Windows XP Professional computers in a workgroup environment. You want to specify how many failed logon attempts are allowed before an account is locked out and how long before the account is automatically reset. Which of the following specifies the correct procedure?

Which option in the Driver Signing Options window automatically restricts the user form installing an unsigned driver?

Which of the following versions of Windows Installer is included with Service Pack 2 for Windows XP?

Which Windows XP Professional built-in user groups have permissions to create shared folders?

Which of the following specifies the default time interval for Outlook Express to check e-mail?

David wants to move his e-mail messages from Outlook Express to Microsoft Outlook. Which of the following should you do?

David is assisting a user who complains that his taskbar is not visible at times. Which of the following should you do to ensure that he can see the taskbar at all times?

Which of the following shortcut keys should you use to display the IE Favorites Explorer bar?

Which of the following parameters should you use to force Setup to copy all the necessary boot files and temporary Setup files to a drive and mark the partition as active?

Which of the following should you do during a Windows XP installation to ensure that you can use EFS later on?

Which of the following ICF options allows you to inspect outgoing traffic?

You want to use the Safe Mode feature during boot. Which of the following keys should you press?

You are working as an administrator at an organization. All users have video capture cards and USB-connected digital video cameras connected to their computer. They have used the built-in Windows XP Professional drivers to install these devices. Last week one of the users updated her drivers from the manufacturer's website. After the drive update, she rebooted the computer and received an error message stating that a service or driver failed to start. Once logged in, the user noticed that the video capture card and digital video camera was inaccessible. What should be your first step to get the devices to work?

You are attempting to perform a new manual installation of Windows XP on a system that has Windows Me installed. During the setup, an error message is displayed on the screen. You clear the error message box before reading it. However you later feel that you should have read the error message. Which of the following log files allows you to read the details of the error?

Which of the following should you do to ensure that only plain text e-mails are sent to the intended recipients using Outlook Express?

Which of the following options should you use to narrow down which driver is causing an error during a system boot?

Your company's VPN is not configured to accept IPSec VPN connections. Refer to the image and specify which of the following may be the cause of this error.

A user calls in and says that her mouse is not working properly. On further probing, you notice that when she left clicks her mouse, it opens a contextual menu. Which of the following should you do the fix this problem?