Question 1

Blowing off steam is an effective method for managing one's anger because it vents the anger and keeps it from building to an explosive level.

Accepted Answer

A) True 
 B)False

Question 2

Constructive conflict in groups means that

Accepted Answer

A)   group members must have warm feelings for those in disagreement.
B)   conflicting parties can't feel frustrated with each other.
C)   conflicting parties can't continue to disagree with each other.
D)   conflicting parties work to de-escalate the conflict.

Question 3

"You have consistently lied to us and distorted the facts during these negotiations" is an example of

Accepted Answer

A)   confrontation method of conflict management.
B)   integrative method of conflict management.
C)   constructive conflict.
D)   None of the above

Question 4

Which of the following is a basic element of principled negotiation?

Accepted Answer

A)   Separating the people from the problem
B)   Negotiating on positions, not interests
C)   Generating a variety of options
D)   Using objective standards to weigh merits and demerits of a proposal

Question 5

Bridging and expanding the pie are forms of compromise.

Accepted Answer

A) True 
 B)False

Question 6

Destructive conflict is characterized by dominating, escalating, retaliating, competing, defensive, and inflexible communication patterns.

Accepted Answer

A) True 
 B)False

Question 7

Avoiding/withdrawing may be a useful conflict style in some instances.

Accepted Answer

A) True 
 B)False

Question 8

The collaborating style of conflict management includes

Accepted Answer

A)   confrontation.
B)   integration.
C)   smoothing.
D)   All of the above

Question 9

A position is different from an interest in negotiation in which of the following ways?

Accepted Answer

A)   Positions are the intangible motivations, and interests are the concrete things we want.
B)   Positions are the concrete things we want, and interests are the demands each party in the conflict set as a final offer.
C)   Positions are why we want what we want, interests are why we need what we need.
D)   Positions are the concrete things we want, interests answer the question why we want what we want.

Question 10

Text-only communication may be a better alternative than face-to-face communication when members have a history of being awkward or intimidating.

Accepted Answer

A) True 
 B)False

Question 11

Overall, virtual groups experience more task and social conflict than face-to-face groups.

Accepted Answer

A) True 
 B)False

Question 12

Constructive and destructive anger can be distinguished from each other by which of the following variables?

Accepted Answer

A)   Reciprocation of the anger
B)   Asymmetry of the anger
C)   Duration of the anger
D)   Intensity of the anger

Question 13

Confrontation should be used

Accepted Answer

A)   for every conflict, big or small.
B)   only after smoothing and integration have been attempted.
C)   as a style of first, not last resort.
D)   None of the above

Question 14

In general, compromise is the least effective conflict management style.

Accepted Answer

A) True 
 B)False

Question 15

Accommodating (yielding) is a conflict management style that should be avoided because it is really appeasement and won't produce favorable results for groups.

Accepted Answer

A) True 
 B)False

Question 16

Conflicts about routine tasks often have a positive effect on group performance, while conflicts about nonroutine tasks often have a negative effect.

Accepted Answer

A) True 
 B)False

Question 17

Hard bargaining is a competitive negotiating strategy. Thus, it should never be used if you hope to achieve constructive outcomes in a conflict.

Accepted Answer

A) True 
 B)False

Question 18

Constructive conflict differs from destructive conflict because constructive conflict

Accepted Answer

A)   escalates issues to reveal deep-seated disagreements.
B)   is characterized by supportive communication patterns.
C)   seeks a solution to a disagreement that benefits all parties.
D)   Both b and c

Question 19

Conflict is always a destructive force in groups.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is a key component of the collaborative style of conflict management?

Accepted Answer

A)   Confrontation
B)   Coalitions
C)   Compliance
D)   Integration

Exam 12: Conflict Management and Negotiation

Constructive conflict differs from destructive conflict because constructive conflict

Correct AnswerverifiedShow Answer

Destructive conflict is characterized by dominating, escalating, retaliating, competing, defensive, and inflexible communication patterns.

Correct AnswerverifiedShow Answer

In general, compromise is the least effective conflict management style.

Correct AnswerverifiedShow Answer

Hard bargaining is a competitive negotiating strategy. Thus, it should never be used if you hope to achieve constructive outcomes in a conflict.

Correct AnswerverifiedShow Answer

Blowing off steam is an effective method for managing one's anger because it vents the anger and keeps it from building to an explosive level.

Correct AnswerverifiedShow Answer

Conflicts about routine tasks often have a positive effect on group performance, while conflicts about nonroutine tasks often have a negative effect.

Correct AnswerverifiedShow Answer

The collaborating style of conflict management includes

Correct AnswerverifiedShow Answer

Constructive and destructive anger can be distinguished from each other by which of the following variables?

Correct AnswerverifiedShow Answer

Overall, virtual groups experience more task and social conflict than face-to-face groups.

Correct AnswerverifiedShow Answer

Avoiding/withdrawing may be a useful conflict style in some instances.

Correct AnswerverifiedShow Answer

Text-only communication may be a better alternative than face-to-face communication when members have a history of being awkward or intimidating.

Correct AnswerverifiedShow Answer

Accommodating (yielding) is a conflict management style that should be avoided because it is really appeasement and won't produce favorable results for groups.

Correct AnswerverifiedShow Answer

A position is different from an interest in negotiation in which of the following ways?

Correct AnswerverifiedShow Answer

Conflict is always a destructive force in groups.

Correct AnswerverifiedShow Answer

Bridging and expanding the pie are forms of compromise.

Correct AnswerverifiedShow Answer

"You have consistently lied to us and distorted the facts during these negotiations" is an example of

Correct AnswerverifiedShow Answer

Confrontation should be used

Correct AnswerverifiedShow Answer

Constructive conflict in groups means that

Correct AnswerverifiedShow Answer

Which of the following is a basic element of principled negotiation?

Correct AnswerverifiedShow Answer

Which of the following is a key component of the collaborative style of conflict management?

Correct AnswerverifiedShow Answer

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