Question 1

Business process reengineering involves the analysis of workflows and processes within an organization with the goal of redesigning or changing to best meet the needs of the program.

Accepted Answer

A) True 
 B)False

Question 2

What is managerial discretion?

Accepted Answer

Answers will vary depending on...

Question 3

Brainstorming is a method to ______.

Accepted Answer

A)   collect cohesive information from a large number of people
B)   collect focused ideas from a non-cohesive group
C)   collect a large number of ideas in a short period of time
D)   collect feedback on a previously implemented solution

Question 4

Diversity provides several challenges for decision-making. Which of the following are differences in culture that can affect this process?

Accepted Answer

A)   importance of rationality
B)   time orientation
C)   believe in individual problem solving
D)   all of these

Question 5

All of the following were identified as part of the focus group process EXCEPT for ______.

Accepted Answer

A)   planning
B)   recruiting
C)   training
D)   moderating

Question 6

______ is the process of comparing management processes and performance metrics to best practices.

Accepted Answer

A)   strategic planning
B)   benchmarking
C)   risk analysis
D)   business process reengineering

Question 7

Compare and contrast programmed decisions and nonprogrammed decisions.

Accepted Answer

A strong answer will state that programm...

Question 8

The governmental politics model is a model with a single unitary decision-maker.

Accepted Answer

A) True 
 B)False  False

Question 9

Explain the RAPID technique of decision-making.

Accepted Answer

Students should discuss the va...

Question 10

______ occurs when people may perceive that it is in their best interest to remain ignorant.

Accepted Answer

A)   indirect blindness
B)   motivated blindness
C)   immoral imagination
D)   moral imagination

Question 11

The people that will need to live with the new decisions should be involved in the decision-making.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is considered to be one of the premises of political explanation?

Accepted Answer

A)   Important decisions are thought to stem from compromises made by a coalition.
B)   Decisions are formally ratified by more than one individual before execution.
C)   Decisions are suggested as options by many and then finally selected by one leader.
D)   Decisions are considered unilateral exercises. A

Question 13

The organization chart should determine the decision roles.

Accepted Answer

A) True 
 B)False

Question 14

In terms of ensuring quality in a decision, we should ______.

Accepted Answer

A)   engage only a few select individuals
B)   engage a wide variety of individuals
C)   only engage the primary decision-maker
D)   none of these

Question 15

Focus groups are one method of identifying problems and assessing programs. Focus groups ______.

Accepted Answer

A)   are large, homogenous groups of 25-30 participants
B)   require planning, recruiting, and a moderator
C)   are able to discuss multiple topics
D)   are small, heterogenous groups of 5-10 participants

Question 16

In the organizational process model, decision-makers are ______.

Accepted Answer

A)   encouraged to forecast the future
B)   not acting on the basis of a predetermined vision
C)   neither encouraged to forecast the future, nor acting on the basis of a predetermined vision
D)   prevented from forecasting the future and acting on the basis of a predetermined vision

Question 17

All of the following are a part of the RAPID model EXCEPT for ______.

Accepted Answer

A)   recommend
B)   arrange
C)   input
D)   decide

Question 18

"Organizations could be viewed as having a collection of choice opportunities, solutions looking for problems, and participants looking for work." Which model best represents this statement?

Accepted Answer

A)   the rational model
B)   the organizational model
C)   the geopolitical model
D)   the garbage can model

Question 19

Decision-making is not a random process.

Accepted Answer

A) True 
 B)False  True

Question 20

The "economic man" argument suggests that ______.

Accepted Answer

A)   people consider all available alternatives and then make choices that maximize the values they receive
B)   people pick the cheapest options wherever available
C)   people pick the most expensive option provided it offers added value
D)   people rarely consider the benefits of picking a more expensive option before selecting the most economic one

Exam 5: Decision-Making

Business process reengineering involves the analysis of workflows and processes within an organization with the goal of redesigning or changing to best meet the needs of the program.

Correct AnswerverifiedShow Answer

What is managerial discretion?

Correct AnswerverifiedAnswers will vary depending on...View AnswerShow Answer

Brainstorming is a method to ______.

Correct AnswerverifiedShow Answer

Diversity provides several challenges for decision-making. Which of the following are differences in culture that can affect this process?

Correct AnswerverifiedShow Answer

All of the following were identified as part of the focus group process EXCEPT for ______.

Correct AnswerverifiedShow Answer

______ is the process of comparing management processes and performance metrics to best practices.

Correct AnswerverifiedShow Answer

Compare and contrast programmed decisions and nonprogrammed decisions.

Correct AnswerverifiedA strong answer will state that programm...View AnswerShow Answer

The governmental politics model is a model with a single unitary decision-maker.

Correct AnswerverifiedFalse

Explain the RAPID technique of decision-making.

Correct AnswerverifiedStudents should discuss the va...View AnswerShow Answer

______ occurs when people may perceive that it is in their best interest to remain ignorant.

Correct AnswerverifiedShow Answer

The people that will need to live with the new decisions should be involved in the decision-making.

Correct AnswerverifiedShow Answer

Which of the following is considered to be one of the premises of political explanation?

Correct AnswerverifiedA

The organization chart should determine the decision roles.

Correct AnswerverifiedShow Answer

In terms of ensuring quality in a decision, we should ______.

Correct AnswerverifiedShow Answer

Focus groups are one method of identifying problems and assessing programs. Focus groups ______.

Correct AnswerverifiedShow Answer

In the organizational process model, decision-makers are ______.

Correct AnswerverifiedShow Answer

All of the following are a part of the RAPID model EXCEPT for ______.

Correct AnswerverifiedShow Answer

"Organizations could be viewed as having a collection of choice opportunities, solutions looking for problems, and participants looking for work." Which model best represents this statement?

Correct AnswerverifiedShow Answer

Decision-making is not a random process.

Correct AnswerverifiedTrue

The "economic man" argument suggests that ______.

Correct AnswerverifiedShow Answer

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Answers will vary depending on...
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A strong answer will state that programm...
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False

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Students should discuss the va...
View Answer

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A

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True

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