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Exam 1: Communicating in the Digital Age Workplace

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Question 31

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You can improve your listening skills if you follow tips for active listening, including

A) keeping an open mind, establishing a receptive mind-set, and listening between the lines.
B) establishing a receptive mind-set, concentrating on appearance and delivery, and sifting information through biases.
C) capitalizing on lag time, concentrating on your next comment, and taking as many notes as possible.
D) asking questions immediately, focusing on the speaker's face, and concentrating on the details presented in the message.

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Question 32

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Which of the following statements is most accurate?

A) Ethics is a priority for many businesses.
B) Because of economic concerns, American companies are relying on local markets.
C) Most companies discourage workers from working in teams because they fear a loss of productivity.
D) Today's businesses are expanding their hierarchies to meet the demands of their workers and their competition.

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Question 33

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Both your personal appearance and the physical appearance of your business documents transmit immediate and important nonverbal messages.

According to a model developed by cultural anthropologist Edward T. Hall, ____________________ refers to the stimuli, environment, or ambience surrounding an event and is arranged on a continuum from low to high.

Despite their popularity among teens, social networking sites such as Facebook and Twitter are rarely used in today's business world.

Which of the following is a form of nonverbal communication?

____________________ involves storing applications and data in remote locations.

Most Americans communicate with business associates at approximately 1½ feet.

Laura values individualism and personal responsibility in herself and coworkers. These values are typical of North American culture.

Major trends in today's dynamic world of work include increased emphasis on self-directed work groups and virtual teams, heightened global competition, innovative communication technologies, new work environments, and focus on

Psychological barriers to listening include hearing disabilities, poor acoustics, and noisy surroundings.

Which of the following is not a dimension of culture?

North Americans consider time a precious commodity and correlate it with productivity, efficiency, and money.

Megahertz Technology Solutions, Inc., recently suffered a discrimination lawsuit. Advice to improve its workforce diversity is likely to include understanding the value of differences, providing diversity training for employees, building on similarities, and

____________________ cues include eye contact, facial expressions, body movements, space, time, territory, and appearance.

For international trade it is a good idea to learn and use the metric system.

Brooke is listening to a difficult presentation on nanotechnology development. As a good listener, she should take complete notes of everything said.

Max is preparing a contract between his company and one in Mexico. What should he do when citing numbers in the contract?

According to Edward T. Hall, which spatial zone is the largest?

Peter must inform his employees that his company will need to let go of employees. Which word would be best for Peter to use when conveying this idea to his employees?