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Exam 17: Managing Communication

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Question 31

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_____ channels exist outside the formally authorized channels and do not adhere to the organization's hierarchy of authority.

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verified

Personal c...

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Question 32

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Formal _____ includes messages that flow from the lower to the higher levels in the organization's hierarchy.

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upward com...

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Question 33

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Ron, a new associate at Barkley and Sons, is working to cultivate personal relationships with individuals outside of his department, in hopes that someday these relationships will help him succeed professionally. Ron is developing which of the following?

_____ refers to messages sent through human actions and behaviors rather than through words.

Many organizations use suggestion boxes, open door policies, and surveys to facilitate:

Which of the following comprises the lowest channel richness?

_____ refers to messages designed to motivate employees to adopt the company's mission and cultural values and to participate in special ceremonies.

Formulating in your mind what you are going to say next is an important part of effective listening.

Upward communication is usually used to communicate information about all of the following EXCEPT:

_____ can be defined as the process by which information is exchanged and understood by two or more people, usually with the intent to motivate or influence behavior.

Non-verbal communication has the biggest impact when using _____.

Most executives now believe that important information flows from the:

_____ is necessary for communication to be considered two-way.

Managers connect with others, to persuade and influence, primarily by using impersonal written media such as fliers and bulletins.

_____ and _____ are potential sources for communication errors, because knowledge, attitudes, and background act as filters.

Which of the following is described by the text as a communication channel that flows within the chain of command or task responsibility defined by the organization?

Which of the following links employees in all directions, ranging from the president through middle management, support staff, and line employees?

An individual's level of fear or anxiety associated with interpersonal communications is called communication apprehension.

_____ occurs when the receiver responds to the sender's communication with a return message.

In a(n) _____ network, individuals can communicate freely with other team members.