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During the ____ stage,the team leader should encourage participation by each team member.


A) forming
B) storming
C) norming
D) adjourning
E) performing

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B

A formal team composed of employees from different areas of expertise and from different levels in the organization's formal chain of command is called a vertical team.

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Which of the following behaviors is consistent with the socioemotional role?


A) Reduce tension
B) Give opinions
C) Seek information
D) Summarize
E) Energize

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An accommodating style to handle conflict involves a low degree of assertiveness and a high degree of cooperation.

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The virtual teams have resulted from globalization and advances in technology.

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Task conflict refers to interpersonal incompatibility that creates tension and personal animosity among people.

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A role in which the individual provides support for team members' emotional needs and social unity is called a(n)____________________ role.

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Managers can achieve a win-win solution in negotiations by generating a single alternative and sticking to it.

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Herman is a team leader at CyberChasers.He usually tries to resolve conflict by referring the problem to a third party,such as his boss.This style of conflict resolution is known as


A) arbitration.
B) mediation.
C) bargaining.
D) superordinate goals.
E) negotiation.

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What are the four key components of the author's definition of a team?

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The four key components are (1)two or mo...

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List the four ways team norms develop.

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(1)Critical events,(...

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Discuss the differences between distributive and integrative negotiation.Describe the steps for achieving a win-win solution with integrative negotiation.

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Distributive negotiation is a competitiv...

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The avoiding style of conflict resolution is based on a ____ degree of assertiveness and a ____ degree of cooperativeness.


A) high, high
B) high, low
C) low, high
D) low, low
E) low, medium

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D

As a general rule,large teams may cause a decrease in satisfaction and motivation.

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During the ____ stage of team development,the major emphasis is on task accomplishment.


A) forming
B) performing
C) achieving
D) norming
E) storming

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Describe the three types of formal teams.

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Vertical teams,also called functional te...

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Fred,a software engineer,is in charge of scrutinizing electronic communication patterns as part of his role within a virtual team at work. Fred's role fulfills which virtual team practice?


A) Using technology to build relationships
B) Shaping culture through technology
C) Monitoring progress and rewards
D) Administering rewards
E) Using global teams to develop technology

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Once a month,the top managers at George's Greenhouse make a point of meeting with the work teams in their respective divisions in order to communicate to them the organization's priorities,goals,and needs.This is an example of top management attempting to influence team norms through


A) explicit statements.
B) primacy.
C) carryover behaviors.
D) critical events.
E) all of these.

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A(n)____________________ team uses computer technology and groupware so that geographically distant members can collaborate on projects and reach common goals.

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virtual

Adjourning is the stage of team development in which members prepare for the team's disbandment.

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