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Exam 1: The Nature of Human Resource Management

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Question 21

True/False

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Outsourcing has caused a dramatic increase in the size of HR departments.

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Question 22

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Both the military and its suppliers became more interested person-job matching during

A) the Civil War.
B) World War I.
C) World War II
D) the Vietnam War.
E) the Korean War.

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Question 23

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The managers who are directly involved in creating goods and service are known as

A sporting goods retail company hires another firm to manage all of its payroll functions. This process is known as:

A human resource management system integrates which of the following functions?

The realization that human resource management was an important field was spearheaded by the passing of the Rollins-Robinson Act.

How does achievement of the other three goals (enhancing productivity and quality, complying with legal and social obligations, and promoting individual growth and development) aid an organization in accomplishing the goal of facilitating organizational competitiveness? How would failure to achieve these goals hinder organizational competitiveness?

The basic notion of the human relations movement was that

Scientific management focused on increasing efficiency and productivity.

Early research determining that individual and group behavior was important to organizations involved the

HR activities are typically carried out by

Scenario 1.1 A-OK Company, an insurance company of 200 employees, provides life and automobile insurance to clients throughout the southwestern United States. The company's owner, Paul E. See, believes that happy employees are productive employees, so Mr. See provides employees services such as career planning and an on-site fitness center. Due to recent legislation making the insurance business more complex, A-OK is in the process of redesigning its training program for its sales agents. Mr. See also realizes that A-OK needs to examine its selection criteria for new agents joining the company and may need to increase salaries to attract needed talent. Mr. See is worried about this, because he knows that none of his managers has a human resource management degree. In fact, they were operating employees who were moved into the human resource function. -Refer to Scenario 1.1. Should Mr. See be worried about the ability of his human resource staff to effectively cope with the changes that are needed in that function?

Genevieve, a human resource staff member, has the task of investigating employee complaints about civil rights violations at work. Which of the goals of HR management is Genevieve working on?

Scientists and lawyers are considered to be knowledge workers.

Adam is a project manager in the human resources department of Intel, the U.S. semiconductor manufacturer. Adam says, "I work on issues ranging from dependent care to work/life benefits. I work with employees to better understand their needs and to help design programs for them." Which of the fundamental goals of HR management is Adam working on?

A large computer chip manufacturer has just hired another firm to perform its applicant background checks. Which of the following is likely part of this process?

The widespread use of the Internet has affected the basic approach to how human resources are managed.

Scenario 1.1 A-OK Company, an insurance company of 200 employees, provides life and automobile insurance to clients throughout the southwestern United States. The company's owner, Paul E. See, believes that happy employees are productive employees, so Mr. See provides employees services such as career planning and an on-site fitness center. Due to recent legislation making the insurance business more complex, A-OK is in the process of redesigning its training program for its sales agents. Mr. See also realizes that A-OK needs to examine its selection criteria for new agents joining the company and may need to increase salaries to attract needed talent. Mr. See is worried about this, because he knows that none of his managers has a human resource management degree. In fact, they were operating employees who were moved into the human resource function. -Refer to Scenario 1.1. Mr. See appears to be influenced by which era of management?

What is the difference between a line manager and a staff manager, and how would a human resource manager typically be classified?

During the 1950s and 1960s, all of the following developed within the field of human resource management EXCEPT