Question 1

The first step in problem solving is to describe the problem.

Accepted Answer

A) True 
 B)False

Question 2

When making decisions ________ is very important.

Accepted Answer

A)   location
B)   differences
C)   timing
D)   Both a and c
E)   All of the above.

Question 3

The easiest to organize the fact-finding is to go through the who-what-when-where-how-why routine.

Accepted Answer

A) True 
 B)False

Question 4

You don't take a stand, you let the worker get away with things, and you back away from any decision.

Accepted Answer

A)   Lose-win
B)   Win-lose
C)   Wine-win
D)   Lose-lose A

Question 5

Which of the following is not a visible control throughout the workplace?

Accepted Answer

A)   Door locks
B)   Time clocks
C)   Calculator
D)   Keys to the cash register
E)   Bartender's measuring device

Question 6

You find a solution that satisfies you but not the other person is a lose-win outcome.

Accepted Answer

A) True 
 B)False

Question 7

When dealing with problems involving one person in a participative approach that involves the worker from the beginning to the end of the problem solving, that is said to solve the problem 75% of the time is called:

Accepted Answer

A)   win-win problem solving.
B)   win-lose problem solving.
C)   lose-win problem solving.
D)   lose-lose problem solving. A

Question 8

Brainstorming is:

Accepted Answer

A)   group decision making.
B)   weighing the pros and cons.
C)   generating all possible solutions without considering pros and cons.
D)   determining all possible consequences of a course of action. C

Question 9

Which of the following is not a problem regarding group decision making?

Accepted Answer

A)   Groups are often dominated by two or three people.
B)   It takes longer for a group to decide something than it does for one person to make the decision.
C)   Group participants often get involved in winning arguments or showing off rather than in making the best decision.
D)   Consensus leads to the best decision.
E)   Both a and d

Question 10

You say to the worker, "You've gotta shape up or else; if you don't shape up, you're fired." You are taking what stance?

Accepted Answer

A)   Lose-win
B)   Win-win
C)   Win-lose
D)   Lose-lose

Question 11

Group decision making:

Accepted Answer

A)   always produces a better solution than individual problem solving.
B)   usually produces more commitment to the solution because everyone takes part in it.
C)   is quicker because of better communication.
D)   All of the above.
E)   Both a and c

Question 12

The first step in making a decision is to:

Accepted Answer

A)   gather the facts.
B)   define the problem.
C)   develop alternative solutions.
D)   determine the risk.
E)   evaluate the risk.

Question 13

Group decision making is not a panacea. It works best when:

Accepted Answer

A)   a fair decision is not required.
B)   the group is not punished or rewarded for good decisions but bonuses may be paid every six months if results beat forecasts.
C)   members are accustomed to working together as a team and have differing expertise and points of view but common goals.
D)   Both b and c
E)   None of the above.

Question 14

Giving something up in exchange for the worker's giving up something and each of you has less than before is known as:

Accepted Answer

A)   lose-lose compromise.
B)   lose-win compromise.
C)   win-win compromise.
D)   win-lose compromise.
E)   None of the above.

Question 15

Which of the following is not a question you should ask before making any decision of consequence?

Accepted Answer

A)   Will each course of action be objective to the people it will affect?
B)   Which course of action provides the most benefit with the least risk?
C)   Which course of action will give the best results with the least expenditure of time, money, and effort?
D)   Is each course of action feasible?
E)   None of the above.

Question 16

You give up something in exchange for the worker's giving up something. What approach is this?

Accepted Answer

A)   Win-lose concept
B)   Win-win concept
C)   Lose-win concept
D)   Lose-lose concept

Question 17

Which of the following is true regarding rational versus emotional decision making?

Accepted Answer

A)   All decision makers use too little emotion in making a decision
B)   As managers it is important to weigh out the consequences of our actions before we act purely on emotion.
C)   In the hospitality field, leaders need to learn how to approach decision making using no emotion
D)   Both a and b
E)   All of the above.

Question 18

A process by which leaders measure, evaluate, and compare results to goals and standards previously agreed upon and take corrective action when necessary to stay on course is known as:

Accepted Answer

A)   productivity.
B)   controlling.
C)   maintaining.
D)   win-win problem solving.
E)   None of the above.

Question 19

Group decision making works best when:

Accepted Answer

A)   members have separate, clearly defined goals.
B)   members are accustomed to working together.
C)   members have differing expertise.
D)   Both b and c
E)   All of the above.

Question 20

Acting on a hunch of gut feeling to make a decision is the logical approach.

Accepted Answer

A) True 
 B)False

Exam 13: Decision Making and Control

The first step in problem solving is to describe the problem.

Correct AnswerverifiedShow Answer

When making decisions ________ is very important.

Correct AnswerverifiedShow Answer

The easiest to organize the fact-finding is to go through the who-what-when-where-how-why routine.

Correct AnswerverifiedShow Answer

You don't take a stand, you let the worker get away with things, and you back away from any decision.

Correct AnswerverifiedA

Which of the following is not a visible control throughout the workplace?

Correct AnswerverifiedShow Answer

You find a solution that satisfies you but not the other person is a lose-win outcome.

Correct AnswerverifiedShow Answer

When dealing with problems involving one person in a participative approach that involves the worker from the beginning to the end of the problem solving, that is said to solve the problem 75% of the time is called:

Correct AnswerverifiedA

Brainstorming is:

Correct AnswerverifiedC

Which of the following is not a problem regarding group decision making?

Correct AnswerverifiedShow Answer

You say to the worker, "You've gotta shape up or else; if you don't shape up, you're fired." You are taking what stance?

Correct AnswerverifiedShow Answer

Group decision making:

Correct AnswerverifiedShow Answer

The first step in making a decision is to:

Correct AnswerverifiedShow Answer

Group decision making is not a panacea. It works best when:

Correct AnswerverifiedShow Answer

Giving something up in exchange for the worker's giving up something and each of you has less than before is known as:

Correct AnswerverifiedShow Answer

Which of the following is not a question you should ask before making any decision of consequence?

Correct AnswerverifiedShow Answer

You give up something in exchange for the worker's giving up something. What approach is this?

Correct AnswerverifiedShow Answer

Which of the following is true regarding rational versus emotional decision making?

Correct AnswerverifiedShow Answer

A process by which leaders measure, evaluate, and compare results to goals and standards previously agreed upon and take corrective action when necessary to stay on course is known as:

Correct AnswerverifiedShow Answer

Group decision making works best when:

Correct AnswerverifiedShow Answer

Acting on a hunch of gut feeling to make a decision is the logical approach.

Correct AnswerverifiedShow Answer

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