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Exam 11: Managing Individual Differences and Behaviour: Supervising People As People

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Question 61

Multiple Choice

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Timothy was hiring a new financial analyst, and he had several good candidates. He was leaning toward hiring Jade, a Japanese American woman, because he thinks Asians are better at math. Timothy is exhibiting which distortion in perception?

A) racism
B) recency effect
C) stereotyping
D) Pygmalion effect
E) self-serving bias

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Question 62

Multiple Choice

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________ consists of stable psychological traits and behavioral attributes that give a person his or her identity.

A) Character
B) Personality
C) Attitudes
D) Attributions
E) Values

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Question 63

Multiple Choice

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Justyne supervises several employees who seem to have low self-efficacy. To improve this situation, she should do all the following EXCEPT

The statement "I really don't like that Randall got so angry in that meeting" reflects the ________ component of an attitude.

Orchid spa has spent the last year focusing on reducing absenteeism and turnover. It is critical to the business that clients are able to see the same massage therapist or skin specialist every time they come. Which of the following strategies do you think they should try?

________ is the tendency to attribute to an individual the characteristics one believes are typical of the group to which that individual belongs.

While a moderate amount of stress can have some health and behavioral benefits, excess stress can reveal itself in all of the following ways EXCEPT

Discuss three types of stereotyping.

Define locus of control, self-efficacy, and self-esteem. Explain how a manager might manage employees with each of these personality traits. Describe how you would rate yourself on each of these dimensions and explain your answers.

List and describe the four traits of EI.

If you have a(n) ________, you believe you control your own destiny.

Research has shown that four-year-old African-American boys are suspended and expelled more often than any other race or gender, regardless of the race of the teacher. The reasons most often given are that they just can't sit still and control their bodies. This is an example of

Roberto really enjoys mingling at work functions, both to network for new contacts and simply to share stories with other interesting people. Roberto probably scores high in

If a person is satisfied with their job, which of the following may NOT be reduced?

________ is a state of emotional, mental, and even physical exhaustion, expressed as listlessness, indifference, or frustration.

Define the Pygmalion effect, and explain how you can use it to get a final grade of A or B in this class.

Describe the four layers of diversity in Gardenswartz and Rowe's diversity wheel. Provide a definition of the center layer and an example of each of the other layers.

Name and describe at least four major barriers to organizational diversity.

During a managers meeting, Maritza rolled her eyes three times, made a cynical remark, and slammed her notebook down on the table. How would you describe Maritza?

Those who have the Type A behavior pattern are involved in a chronic, determined struggle to accomplish more in less time.