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Which of the following is not important for OD practioners to address before collecting data from members of an organization?


A) confidentiality of responses
B) plans on how to adopt the strategic plan
C) how much time and effort people must spend providing data
D) describe to members how they might benefit from the data feedback

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B

Questionnaires are often used because


A) they can collect data from many people
B) data can be analyzed quickly
C) their meaning is clear
D) A and B
E) all of the above

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Unobtrusive measures include archives and other company records.

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Which method of gathering data is the most "objective"?


A) questionnaires
B) interviews
C) unobtrusive measures
D) observation
E) all of the above are objective

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Which is not a goal of data collection?


A) to justify the presenting problem's importance
B) obtain valid information about organizational functioning
C) create and direct energy for change
D) help develop a collaborative, longer-term relationship

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The question, "how satisfied are you with your work group?" was asked of five groups using a five-point scale where 1= very dissatisfied and 5 = very satisfied. Which group is most satisfied?


A) Mean = 4.0; standard deviation = .60
B) Mean = 4.2; standard deviation = .65
C) Mean = 4.1; standard deviation = .65
D) Mean = 4.2; standard deviation = .90
E) Mean = 4.1; standard deviation = .80

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B

The relationship between consultant and organization is often neglected in planning and executing diagnosis.

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Describe the advantages and disadvantages of the various methods of data collection.

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Data collection is an essential part of ...

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Establishing a "diagnostic relationship" refers to


A) getting to know the client one-on-one
B) meeting organizational members regularly
C) clarifying expectations between relevant organizational members and the consultant
D) gathering data with organizational members.

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Force field analysis is a quantitative technique for analyzing data.

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Quantitative measures of one group's behavior can be useful even without a comparison group.

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False

Under what conditions are quantitative tools useful in analyzing data? Qualitative tools?

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Quantitative tools are useful in analyzi...

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Observations can be particularly helpful in diagnosing


A) organization structure
B) organizational control structures
C) interpersonal relations
D) performance appraisal systems

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Which question does the OD practitioner ask when developing a diagnostic relationship?


A) Who are you?
B) Why am I here?
C) How much am I paid?
D) Who has political clout?
E) all of the above

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The OD practitioner should not share the entire purpose of data gathering with members of the organization.

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Unobtrusive measures provide a highly subjective view of how the organization functions.

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Data analysis is usually guided by


A) the client system
B) the organization
C) the conceptual model underlying diagnosis
D) the type of data collected
E) none of the above

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A correlation coefficient clearly establishes cause and effect between two variables.

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Questionnaires allow the consultant flexibility in data gathering since they typically do not have fixed response categories.

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Interview data can be collected and analyzed quickly.

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