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Exam 5: Decision Making and Problem Solving

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Question 1

Multiple Choice

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Which of the following is true of decisions?

A) Few decisions are made on a daily basis.
B) Not making a decision is a decision.
C) All decisions are legal.
D) all of these

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Question 2

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The questionnaire-based problem-solving technique developed by the Rand Corporation is __________.

A) the Delphi technique
B) the participatory decision making
C) the force-field analysis
D) the groupthink

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Question 3

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List and discuss the methods commonly used in police agencies to make decisions or solve problems.

The ability to use both logic and creativity in problem solving and decision making is called ________________ thinking.

A consensus decision is __________.

One key element of brainstorming is to allow unlimited time for the generation of ideas.

Describe vicarious liability and how it relates to civil lawsuits against police departments.

Many decisions can be effectively made and many problems effectively solved through a twelve-step process.

The nominal group technique is an objective way to achieve consensus on ideas, and is both easy and efficient.

To handle killer phrases, recognize them, describe to the group what is happening and then challenge the group to discuss whether the killer phrases are true. Encourage the group to remain open to all ideas.

Being too quick in deciding is a common thinking trap.

Operational decisions are normally made at __________.

A decision to make a traffic arrest is __________.

Managers and supervisors should never make snap decisions.

An example of a "killer phrase" would be __________.

A common mistake in problem solving and decision making is __________.

GIGO is __________.

Common mistakes in __________ and __________ include spending too much energy on unimportant details and failing to resolve important issues.

Brainstorming is not an effective method of idea gathering.

The _______________________ is an objective way to achieve consensus on the most effective alternatives by ranking them.