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Which of the following represents the best business writing?


A) This e-mail message is to inform you that the CEO will be visiting our branch tomorrow.
B) The CEO will be visiting our branch tomorrow.
C) You should be aware that the CEO will be visiting our branch tomorrow.
D) The CEO will be visiting our branch tomorrow for a period of three hours.

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A ________ verb is one that is needlessly converted to a wordy noun expression,such as She gave consideration to the proposal.

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Congratulating yourself when you find an error in your writing can help you proofread more effectively.

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Which of the following is a goal of business writing?


A) To impress your reader
B) To keep your writing short and simple
C) To use company buzz words
D) To earn a promotion

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Avoiding clichés and slang is important to ________.


A) make your message clear
B) keep your writing fresh
C) maintain professionalism
D) all of these choices

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Concise writing significantly affects organizations because time equals ________.


A) business
B) money
C) vacation
D) customers

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Blake has just written an e-mail message to his colleagues.Before sending it,he wants to make sure that it has high skim value.In doing so,he is checking ________.


A) conciseness
B) format
C) clarity
D) punctuation

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There are,there is,and it is are examples of unnecessary opening fillers.

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The KISS formula refers to Keep It Short and ________.

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Which of the following about Twitter is accurate?


A) Twitter is a form of microblogging.
B) Conciseness is especially important because posts have a character limit.
C) Conventional spelling,grammar,and punctuation are important.
D) All of these choices are accurate. 

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Sans serif typefaces ________.


A) ​are often preferred by Web designers for simple,pure pages
B) have small features at the ends of strokes
C) suggest tradition,maturity,and formality
D) ​are frequently used for body text in business messages and longer documents

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The following sentence is an example of effective business writing because the message requires formality:This e-mail message is to inform you that we have received your employment application.

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One way of controlling your enthusiasm in business writing is to avoid overusing intensifiers such asvery,definitely,and actually.

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Evaluating your message is an important final part of the writing process.Identify two questions that you should ask yourself about a message to ensure that it attract a reader's attention.Then,list three types of phrases (and an example of each)you should avoid to ensure that your message is clear,concise,and effective.

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Student answers will vary.
A message mus...

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Which of the following sentences best controls exuberance?


A) We totally understand that you really didn't mean to actually seem arrogant during the interview.
B) Our customers are extremely pleased with our really excellent customer service.
C) We are happy to learn that your banquet room is available on December 15.
D) We definitely think that the company could actually reduce turnover by offering new benefits.

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During Phase 3 of the 3-x-3 writing process,Donalyn is analyzing her message to make sure it will achieve its purpose.What is Donalyn doing?


A) Proofreading
B) Evaluating
C) Editing
D) Anticipating

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Conduct a discussion of,give consideration to,and perform an analysis of are all examples of ________.


A) verbs that have been converted to nouns
B) long lead-ins
C) trite business phrases
D) redundancies

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________ is composed of informal words with arbitrary and extravagantly changed meanings,such as snarky or getting burned.These words quickly go out of fashion because they are no longer appealing when everyone begins to understand them.

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To make your business messages more readable,you can do which of the following?


A) Add footnotes.
B) Incorporate numbered and bulleted lists.
C) Include a bibliography at the end.
D) Eliminate white space.

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What is the mostaccurate statement about proofreading and document errors?


A) Documents with errors do not affect your credibility or the success of your organization.
B) You should proofread your document continuously while writing it.
C) Checking format is not part of the proofreading stage.
D) It can be difficult to catch our own errors because most of us read what we thought we wrote.

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