A) It encourages people to maintain secrecy and cautiousness.
B) It attracts people who take risks.
C) It helps to maintain an emotional distance among people.
D) It binds employees and the organization to the past.
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Multiple Choice
A) puts aside preconceptions and suspends beliefs and opinions.
B) forgets many of its conditioned ideas.
C) rejects new ideas based on past experience and knowledge.
D) often becomes open to the perspectives of other people.
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Multiple Choice
A) Brenda focused on the most important issues.
B) Jonah sought different opinions.
C) Lisa criticized the quality of her employees' work.
D) Winston was only pleased when the products his group produced were perfect.
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Short Answer
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Short Answer
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Essay
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Multiple Choice
A) goes along with the traditional way of doing things.
B) sticks to a mental model that sees everything from one's own personal perspective.
C) does not apologize to his or her subordinates.
D) does not follow his or her assumptions because they led to success in the past.
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Short Answer
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Multiple Choice
A) regard their assumptions as fixed truths rather than temporary ideas.
B) use fear to motivate others effectively.
C) draw on subtle aspects of themselves and appeal to those aspects in others.
D) do not let their emotions and beliefs affect others.
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Multiple Choice
A) Social awareness
B) Self-awareness
C) Systems thinking
D) Relationship management
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Essay
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Multiple Choice
A) The individual parts of a system
B) The complexity of a system
C) The relationship among the parts that form the system
D) The entire system rather than the parts
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True/False
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True/False
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Short Answer
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Multiple Choice
A) Cecilia threatens employees with job termination.
B) Joey listens carefully to his employees, making them feel valued.
C) April sets an example for employees by working long hours, nights, and weekends.
D) John gives all of his employees the same raise every year.
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Multiple Choice
A) systems thinking
B) stereotyping
C) emotional intelligence
D) personal mastery
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Essay
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Multiple Choice
A) They are willing to stand apart.
B) They interpret data according to preestablished rules.
C) They determine a course of action based on what others think.
D) They tend to believe assumptions as "truth."
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Multiple Choice
A) The whole leader uses both head and heart when creating structure and handling operational issues.
B) Emotions should not be used in the decision making process in times of uncertainty and rapid change.
C) It keeps morale and motivation high.
D) Wise leaders use only their intellect to make decisions.
Correct Answer
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