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Which of the following statements is true of leading with love?


A) It encourages people to maintain secrecy and cautiousness.
B) It attracts people who take risks.
C) It helps to maintain an emotional distance among people.
D) It binds employees and the organization to the past.

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The expert mind becomes a danger in organizations because it:


A) puts aside preconceptions and suspends beliefs and opinions.
B) forgets many of its conditioned ideas.
C) rejects new ideas based on past experience and knowledge.
D) often becomes open to the perspectives of other people.

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Which of the following statements describes a leader practicing critical thinking?


A) Brenda focused on the most important issues.
B) Jonah sought different opinions.
C) Lisa criticized the quality of her employees' work.
D) Winston was only pleased when the products his group produced were perfect.

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_____, a component of emotional intelligence, refers to the ability to understand others.

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_____ means that leaders who are able to maintain balance and keep themselves motivated are positive role models to help motivate and inspire those around them.

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"Emotional contagion" means that leaders who are able to maintain balance and motivation positive role models to help motivate and inspire those around them. Discuss and give examples.

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Emotions are contagious. The emotional s...

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An effective leader:


A) goes along with the traditional way of doing things.
B) sticks to a mental model that sees everything from one's own personal perspective.
C) does not apologize to his or her subordinates.
D) does not follow his or her assumptions because they led to success in the past.

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_____ refers to the ability to navigate the currents of organizational life, build networks, and effectively use political behavior to accomplish positive results.

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Organizati...

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Working effectively with others requires that individuals:


A) regard their assumptions as fixed truths rather than temporary ideas.
B) use fear to motivate others effectively.
C) draw on subtle aspects of themselves and appeal to those aspects in others.
D) do not let their emotions and beliefs affect others.

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Daniel, the relationship manager of a mutual fund company, has the strength to understand his emotions clearly. He makes tough decisions by believing his "gut feelings." He knows how his emotions affect his work; hence, he acts carefully according to them. Which of the following qualities of leaders does Daniel possess?


A) Social awareness
B) Self-awareness
C) Systems thinking
D) Relationship management

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What are mental models? What is their importance?

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Mental models are theories people hold a...

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Which of the following components is the most important part of systems thinking?


A) The individual parts of a system
B) The complexity of a system
C) The relationship among the parts that form the system
D) The entire system rather than the parts

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With systems thinking, a leader looks at the dots in isolation rather than seeing the big picture and connecting the dots.

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The Pike Syndrome illustrates the power of the conditioning that limits people's thinking and behavior.

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_____ means questioning assumptions and interpreting data and events according to one's own beliefs, ideas, and thinking.

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Independen...

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Which of the following actions will inspire employees to put forth their best efforts?


A) Cecilia threatens employees with job termination.
B) Joey listens carefully to his employees, making them feel valued.
C) April sets an example for employees by working long hours, nights, and weekends.
D) John gives all of his employees the same raise every year.

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Clarity of mind, clarity of objectives, and organizing to achieve objectives are the components of _____.


A) systems thinking
B) stereotyping
C) emotional intelligence
D) personal mastery

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What are the characteristics of an organization driven by fear?

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An organization can hold many kinds of f...

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Which of the following is a characteristic of leaders who think independently?


A) They are willing to stand apart.
B) They interpret data according to preestablished rules.
C) They determine a course of action based on what others think.
D) They tend to believe assumptions as "truth."

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Which of the following statements is true of leading with head and heart?


A) The whole leader uses both head and heart when creating structure and handling operational issues.
B) Emotions should not be used in the decision making process in times of uncertainty and rapid change.
C) It keeps morale and motivation high.
D) Wise leaders use only their intellect to make decisions.

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