Question 1

Which of the following is an effective strategy for controlling your e-mail inbox?

Accepted Answer

A)  Read and respond to each message within 10 minutes.
B)  Check your e-mail only in the mornings.
C)  Check your e-mail at set times during the day.
D)  Ask your co-workers not to e-mail you unless it's urgent.

Question 2

Social media messages have replaced e-mail messages within organizations and to external audiences.

Accepted Answer

A) True 
 B)False

Question 3

Deadlines and action information should be included in the body of an e-mail message or memo.

Accepted Answer

A) True 
 B)False

Question 4

Instant messaging and text messaging are advantageous for all of the following reasons except

Accepted Answer

A)  guaranteed privacy.
B)  low cost.
C)  immediacy.
D)  speed.

Question 5

Marketers often use blogging as a platform to get their messages to spread rapidly online, also known as

Accepted Answer

A)  blowing up
B)  going viral
C)  optimization
D)  trend advertising

Question 6

____________ marketing is a term that depicts the rapid spread of online messages, much like infectious diseases that pass from person to person.

Accepted Answer

The answer of ____________ marketing is a term that depicts...

Question 7

Which of the following is not a social networking site?

Accepted Answer

A)  LinkedIn
B)  Facebook
C)  Twitter
D)  Firefox

Question 8

You must be wary of the many risks in the cyber world, which include not only appearing in inappropriate photographs but also making "friends" online.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is an important etiquette consideration for sending text messages?

Accepted Answer

A)  Don't text at a time that calling would be inappropriate or rude.
B)  Don't use text messages to notify others of sad news or sensitive matters.
C)  Don't text during face-to-face conversations
D)  All of these are important etiquette considerations for text messaging.

Question 10

Blogs are most similar to

Accepted Answer

A)  tweets.
B)  text messages.
C)  journal entries.
D)  instant messages.

Question 11

Privacy settings on social networking sites prevent others from accessing your personal information.

Accepted Answer

A) True 
 B)False

Question 12

A wiki

Accepted Answer

A)  consists of short audio and video files that deliver repetitive information and that can be downloaded and played on numerous devices.
B)  is a website with journal entries on a variety of topics.
C)  is a Web-based tool that uses collaborative software to allow multiple users to create, access, and modify documents.
D)  is a brief message exchanged in real time using a short message service supplied by a cell phone provider or a voice over Internet protocol service.

Question 13

Memos are used to convey procedures, official instructions, and reports.

Accepted Answer

A) True 
 B)False

Question 14

The major attraction of instant messaging (IM)in business is real-time communication with colleagues anywhere in the world as long as a cell phone signal or a Wi-Fi connection is available.

Accepted Answer

A) True 
 B)False

Question 15

Before using IM or text messaging on the job, be sure you have permission.

Accepted Answer

A) True 
 B)False

Question 16

The biggest advantage of business blogs is that they

Accepted Answer

A)  have the potential to reach a vast, far-flung audience.
B)  are the primary method of internal business communications.
C)  provide anytime access to digital audio and video files containing corporate training, marketing, and informational messages.
D)  can safeguard against hackers and rival companies.

Question 17

An e-mail message or memo usually ends with action information, dates, or deadlines; a summary of the message; or a

Accepted Answer

A)  witty quotation.
B)  copyright notice or confidentiality statement.
C)  closing thought.
D)  reference line that includes the typist's initials.

Question 18

A ____________ is a website with journal entries on any imaginable topic usually written by one person.

Accepted Answer

The answer of A ____________ is a website with journal...

Question 19

Sam wants to ensure that the tone of his informational e-mail matches his intent. He should

Accepted Answer

A)  delete the e-mail and phone the recipient instead
B)  read the message aloud to himself
C)  wait 72 hours before sending the message
D)  include several exclamation points to express enthusiasm

Question 20

A wiki is a Web-based tool that employs easy-to-use software to allow multiple users collectively to create, access, and modify documents.

Accepted Answer

A) True 
 B)False

Exam 5: Short Workplace Messages and Digital Media

A ____________ is a website with journal entries on any imaginable topic usually written by one person.

Correct AnswerverifiedShow Answer

You must be wary of the many risks in the cyber world, which include not only appearing in inappropriate photographs but also making "friends" online.

Correct AnswerverifiedShow Answer

Which of the following is an effective strategy for controlling your e-mail inbox?

Correct AnswerverifiedShow Answer

Deadlines and action information should be included in the body of an e-mail message or memo.

Correct AnswerverifiedShow Answer

Before using IM or text messaging on the job, be sure you have permission.

Correct AnswerverifiedShow Answer

Blogs are most similar to

Correct AnswerverifiedShow Answer

A wiki

Correct AnswerverifiedShow Answer

Which of the following is not a social networking site?

Correct AnswerverifiedShow Answer

Privacy settings on social networking sites prevent others from accessing your personal information.

Correct AnswerverifiedShow Answer

The biggest advantage of business blogs is that they

Correct AnswerverifiedShow Answer

Instant messaging and text messaging are advantageous for all of the following reasons except

Correct AnswerverifiedShow Answer

An e-mail message or memo usually ends with action information, dates, or deadlines; a summary of the message; or a

Correct AnswerverifiedShow Answer

____________ marketing is a term that depicts the rapid spread of online messages, much like infectious diseases that pass from person to person.

Correct AnswerverifiedShow Answer

A wiki is a Web-based tool that employs easy-to-use software to allow multiple users collectively to create, access, and modify documents.

Correct AnswerverifiedShow Answer

Sam wants to ensure that the tone of his informational e-mail matches his intent. He should

Correct AnswerverifiedShow Answer

The major attraction of instant messaging (IM)in business is real-time communication with colleagues anywhere in the world as long as a cell phone signal or a Wi-Fi connection is available.

Correct AnswerverifiedShow Answer

Which of the following is an important etiquette consideration for sending text messages?

Correct AnswerverifiedShow Answer

Marketers often use blogging as a platform to get their messages to spread rapidly online, also known as

Correct AnswerverifiedShow Answer

Memos are used to convey procedures, official instructions, and reports.

Correct AnswerverifiedShow Answer

Social media messages have replaced e-mail messages within organizations and to external audiences.

Correct AnswerverifiedShow Answer

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