Question 1

Understanding a message involves listening to only the spoken words.

Accepted Answer

A) True 
 B)False

Question 2

Many of us are poor listeners because

Accepted Answer

A)  the brain can process information at least three times as fast as people talk.
B)  we tend to "tune out" speakers whose ideas run counter to our own.
C)  we would rather talk than listen.
D)  All answer choices are correct.

Question 3

Recruiters often rank communication skills as the highest skill set sought by employers.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following statements about nonverbal communication is most accurate?

Accepted Answer

A)  Nonverbal communication comprises very little of a message that is sent or received.
B)  When verbal and nonverbal messages contradict, receivers believe that the verbal message is more accurate.
C)  Meanings of nonverbal behaviors are often influenced by the communication context and by one's culture.
D)  Nonverbal communication applies to only intended messages.

Question 5

According to Edward T. Hall, in which spatial zone do most people converse with friends and family members?

Accepted Answer

A)  Intimate
B)  Personal
C)  Social
D)  Public

Question 6

____________________ involves storing applications and data in remote locations.

Accepted Answer

The answer of ____________________ involves storing applications and data in...

Question 7

Psychological barriers to listening include hearing disabilities, poor acoustics, and noisy surroundings.

Accepted Answer

A) True 
 B)False

Question 8

According to a model developed by cultural anthropologist Edward T. Hall, ____________________ refers to the stimuli, environment, or ambience surrounding an event and is arranged on a continuum from low to high.

Accepted Answer

The answer of According to a model developed by cultural...

Question 9

Major trends in today's dynamic world of work include increased emphasis on self-directed work groups and virtual teams, heightened global competition, innovative communication technologies, new work environments, and focus on

Accepted Answer

A)  creating an entirely online presence.
B)  promoting from within.
C)  increasing levels of management.
D)  business ethics.

Question 10

Which of the following tips should you follow to improve your nonverbal communication skills?

Accepted Answer

A)  Focus only on the sender's words when you are engaged in conversation.
B)  Proofread all correspondence you send.
C)  Avoid individuals from other cultures so that you don't start using nonverbal behaviors displayed in other cultures.
D)  Avoid asking the speaker questions when his or her nonverbal and verbal messages contradict.

Question 11

Which of the following is a benefit of a diverse work environment?

Accepted Answer

A)  Being better ability to create the products desired by consumers
B)  Experiencing fewer discrimination lawsuits, fewer union clashes, and less government regulatory action
C)  Improving employee relationships and increasing productivity
D)  All are benefits of a diverse work environment.

Question 12

____________________ means learning about beliefs and practices different from our own and appreciating them. One of the best ways to develop this trait is to practice empathy.

Accepted Answer

The answer of ____________________ means learning about beliefs and practices...

Question 13

To show that you are actively listening during a job interview, you should

Accepted Answer

A)  nod strategically and maintain eye contact.
B)  take selective notes.
C)  ask related questions.
D)  do all of these.

Question 14

Which of the following is associated with active listening?

Accepted Answer

A)  Establishing a receptive mind-set
B)  Focusing on appearance and delivery
C)  Concentrating on your next comment
D)  Taking as many notes as possible

Question 15

The United States is an example of a low-context culture.

Accepted Answer

A) True 
 B)False

Question 16

Laura values individualism and personal responsibility in herself and coworkers. These values are typical of North American culture.

Accepted Answer

A) True 
 B)False

Question 17

If you want to become a better listener, your first step is to stop talking.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is key to improving workforce diversity?

Accepted Answer

A)  Hiring a more homogenous work group.
B)  Making fewer assumptions.
C)  Ignoring differences.
D)  Requiring employees to conform to a standard company culture.

Question 19

According to Edward T. Hall, which spatial zone is the largest?

Accepted Answer

A)  Intimate
B)  Personal
C)  Social
D)  Public

Question 20

____________________ distance refers to how people in different societies see and address differences in equality, such as hierarchies within the workplace.

Accepted Answer

The answer of ____________________ distance refers to how people in...

Exam 1: Succeeding in the Mobile and Social Workplace

To show that you are actively listening during a job interview, you should

Correct AnswerverifiedShow Answer

Many of us are poor listeners because

Correct AnswerverifiedShow Answer

According to Edward T. Hall, which spatial zone is the largest?

Correct AnswerverifiedShow Answer

According to a model developed by cultural anthropologist Edward T. Hall, ____________________ refers to the stimuli, environment, or ambience surrounding an event and is arranged on a continuum from low to high.

Correct AnswerverifiedShow Answer

Recruiters often rank communication skills as the highest skill set sought by employers.

Correct AnswerverifiedShow Answer

____________________ distance refers to how people in different societies see and address differences in equality, such as hierarchies within the workplace.

Correct AnswerverifiedShow Answer

Understanding a message involves listening to only the spoken words.

Correct AnswerverifiedShow Answer

Which of the following is associated with active listening?

Correct AnswerverifiedShow Answer

Psychological barriers to listening include hearing disabilities, poor acoustics, and noisy surroundings.

Correct AnswerverifiedShow Answer

Which of the following statements about nonverbal communication is most accurate?

Correct AnswerverifiedShow Answer

If you want to become a better listener, your first step is to stop talking.

Correct AnswerverifiedShow Answer

The United States is an example of a low-context culture.

Correct AnswerverifiedShow Answer

Major trends in today's dynamic world of work include increased emphasis on self-directed work groups and virtual teams, heightened global competition, innovative communication technologies, new work environments, and focus on

Correct AnswerverifiedShow Answer

According to Edward T. Hall, in which spatial zone do most people converse with friends and family members?

Correct AnswerverifiedShow Answer

____________________ involves storing applications and data in remote locations.

Correct AnswerverifiedShow Answer

Which of the following tips should you follow to improve your nonverbal communication skills?

Correct AnswerverifiedShow Answer

Laura values individualism and personal responsibility in herself and coworkers. These values are typical of North American culture.

Correct AnswerverifiedShow Answer

____________________ means learning about beliefs and practices different from our own and appreciating them. One of the best ways to develop this trait is to practice empathy.

Correct AnswerverifiedShow Answer

Which of the following is key to improving workforce diversity?

Correct AnswerverifiedShow Answer

Which of the following is a benefit of a diverse work environment?

Correct AnswerverifiedShow Answer

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