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Exam 11: Decentralization and Performance Evaluation

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Question 61

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Qualitative indicators

A) tend to be based on feelings and perceptions.
B) tend to be based on perceptions and are non-financial amounts.
C) rely upon accounting records.
D) are also referred to as non-financial.

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Question 62

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To be of any value, a measure of performance must be measurable, meaning that it is complete and accurate, and is based on actual results rather than on estimates.

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Question 63

Multiple Choice

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Delivery cycle time is the difference between

Summer Time Sports operates an ocean side rental stand for motorcycles, bicycles, and small watercraft along with umbrellas, chairs, toys and rubber rafts.Because several other stands are in the area, it is important for Summer Time to remain competitive.Summer Time must generate enough cash revenue during the summer to carry it through the slower winter months. Required: Identify two measures for each of the four balanced scorecard perspectives that will help Summer Time to achieve its strategy.

Which of the following not a qualitative measure that McDonald's may use?

The best measures relate to corporate Strategy and SMART.Which of the following is not a component of SMART?

Which of the following is not a measure that relates to the internal business processes perspective?

The balanced scorecard is a system that forces managers to consider how different parts of their company affect one another.

Benchmarking is appropriate only within a company's industry.

Benchmarking is not about trying to achieve another company's metrics, but about

The practice of using data from other organizations to identify the processes and practices associated with world-class performance is referred to as

Which of the following is not one of the four balanced scorecard perspectives?

Community Hospital is reassessing their performance measures.The hospital accounting administrator has asked supervisors to submit items they believe should be used in evaluating performance related to their individual departments.The supervisors have submitted a number of suggestions.Indicate by placing an "X" in the appropriate column whether the following measures are leading or lagging and qualitative or quantitative.Each item may classify as more than one measure.

A performance measure is specific if it

Which of the following is a measure that relates to the customer perspective?

Which of the following is not one of the four balanced scorecard perspectives?

When using the balanced scorecard to monitor performance, which of the following perspectives is the foundation for improvement in all other areas?

Lights Out Motel is owned and operated by your mother's neighbor.The motel manager knows you are taking an accounting class and has asked you to help develop a balanced scorecard for her.To stay competitive with larger chain motels, Lights Out needs to find a way to advertise the amenities offered that larger chains may not have, such as garden views from every window, fresh flowers in every room, and home cooked meals. Required: Identify two measures for each of the four balanced scorecard perspectives that will help Lights Out achieve its strategy.

If a public utility company wanted to benchmark ways to protect its underground electrical cables, which of the following companies should it not contact?

Which of the following is not a measure that relates to the learning and growth perspective?