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Exam 1: Introduction to Human Relations

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Question 1

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Career success is often a reflection of the strength in one's interpersonal skills.

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The psychologist who developed the often-used "hierarchy of needs" was Abraham Maslow.

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The major theme of interpersonal relations that deals with an individual understanding of how his/her behavior affects others is

Christine is a manager at a consumer electronics retailer.She often works 12-15 hour days and pushes herself and the employees she oversees to work towards perfection.They feel that in order to succeed, they must adopt the same work behaviors, despite feeling stressed and burnt out.Work behavior of the employees is most influenced by

Discuss how technology and the age of information have impacted interpersonal relations.

There are seven broad themes that emerge from the study of human relations.Identify three, and explain their influence on human relations skills.

The study of interpersonal relations is more interested in the "why" of human behavior and less on how the knowledge can be applied to address problems in our work and personal lives.

The Hawthorne studies contributed to the development of interpersonal relations through the discovery

Low organizational trust can result in low productivity, poor communication, and slow decision making.

Frederick Taylor's scientific management theory basically argued that

Peter's workplace contains a gym and on-grounds day care service.The company also offers employees monthly seminars on a wide range of topics such as stress management and living on a budget.Peter's employer demonstrates an appreciation for developing the concept of

Many companies are improving interpersonal relations by

A major source of frustration for workers in an information economy is the fact that they can process information much more quickly than the information typically is available and become bored in the resulting idle time.

Managing healthy, effective interpersonal relationships requires that we also manage the relationship with our personal selves.

Scientific management worked in theory, but in some cases it dehumanized the workplace.

The concept that a person's characteristics are interdependent and part of a single employable system is referred to as ____________________.

In Whole Foods Market, the organization and employees value their customers and consistently strive to provide service that "satisfies and delights." In return, employees' efforts are valued and their results are rewarded.In this example, work behavior is influenced by

Elton Mayo discovered in the Hawthorne studies that employees create their own informal networks.

A major function of group membership is that it satisfies social needs.

Individuals can achieve greater satisfaction from their careers and personal lives when they are supported and strive to manage