Question 1

An especially good story makes its characters interesting by __________.

Accepted Answer

A)   reducing their depth
B)   showing them in different settings, reacting to different circumstances
C)   setting an expectation for their likely interactions
D)   making the story's purpose independent of them
E)   eliciting emotional responses from the audience

Question 2

Which of the following is true of moral conviction in language?

Accepted Answer

A)   It emphasizes commitment to an individual's core moral beliefs.
B)   It helps create common ground between a persuader and those being persuaded.
C)   It involves repeating words and expressions over and over again.
D)   Speakers using moral conviction in language are known to invoke low ideals.
E)   Speakers using moral conviction in language can emphasize their listeners' core beliefs.

Question 3

Reflecting means paraphrasing back what the other said.

Accepted Answer

A) True 
 B)False

Question 4

__________ emphasizes shared goals between and among all participants and highlights the idea that all those listening are in this together.

Accepted Answer

A)   Using metaphors
B)   Contrasting and comparing
C)   Use of lists
D)   Moral conviction
E)   Invoking the collective

Question 5

Which of the following is true of metaphors?

Accepted Answer

A)   They are used to emphasize critical points in communication.
B)   They help embed particular words and their underlying meanings into the minds of audience.
C)   They help people visualize a concept or idea by making it accessible and understandable.
D)   They are used to emphasize the collective and shared goals.
E)   They are used to exaggerate the attractiveness of a particular option.

Question 6

In the context of successful storytelling, identify a true statement about conflict in a story.

Accepted Answer

A)   Conflict is used to give a hint of what is to happen later in the story.
B)   All good conflicts in stories need not be resolved in some way.
C)   Resolution is an effective method to create tension or conflict in a story.
D)   Stories without tension or conflict are not all that compelling and impactful.
E)   Especially good stories make their conflicts interesting by setting them in different circumstances.

Question 7

Avoidance is a major barrier to openness and honesty in communication.

Accepted Answer

A) True 
 B)False

Question 8

When verbal and nonverbal messages do not match, receivers will pay more attention to the __________.

Accepted Answer

The answer of When verbal and nonverbal messages do not...

Question 9

__________ refers to a commonly understood cultural or emotional association that some word or phrase carries in addition to its explicit or literal meaning.

Accepted Answer

A)   Connotation
B)   Framing
C)   A metaphor
D)   A rhetoric
E)   Denotation

Question 10

All of the following are effective ways to give developmental feedback EXCEPT:

Accepted Answer

A)   Be positive and focus on improvements.
B)   Provide feedback soon after the issue occurs so it is fresh in mind.
C)   Be general so as not to hurt the person's feelings.
D)   Provide feedback in small chunks.
E)   Convey a sense of caring, and that you are trying to help. C

Question 11

Which of the following is true of rhetorical questions?

Accepted Answer

A)   They are asked to start a discussion.
B)   They help suppress emotional response.
C)   They are asked to get specific answers.
D)   They are phrases that are applied to an action to which they are not actually applicable.
E)   They are used to exaggerate the attractiveness of a particular option.

Question 12

When engaging in supportive communication, it is helpful for a person to use absolutes such as "You never listen to me."

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is an individual's perceived competence in interpreting and responding to feedback appropriately?

Accepted Answer

A)   Feedback self-efficacy
B)   Feedback orientation
C)   Feedback seeking
D)   Feedback perception
E)   Feedback reflection

Question 14

__________ is the act of speaking without using words.

Accepted Answer

The answer of __________ is the act of speaking without...

Question 15

During a conversation with her business partners, Maya's body language changes from being forthcoming to avoidant and distant when one of her ideas is rejected. However, when asked what is wrong, Maya says she is fine. In this scenario, Maya is being __________.

Accepted Answer

A)   specific
B)   incongruent
C)   congruent
D)   objective
E)   global B

Question 16

__________ communication takes place through facial expressions, body position, eye contact, and other physical gestures.

Accepted Answer

The answer of __________ communication takes place through facial expressions,...

Question 17

What are supportive communication principles? List four supportive communication principles.

Accepted Answer

Supportive communication principles are ...

Question 18

Interestingly, nonverbal communication can take place through the physical arrangement of space.

Accepted Answer

A) True 
 B)False

Question 19

In difficult conversations, words such as "never" or "always" help avoid arguments.

Accepted Answer

A) True 
 B)False  False

Question 20

__________ refers to the translation of a word to its literal meaning, more or less as dictionaries define it.

Accepted Answer

A)   Connotation
B)   Framing
C)   A metaphor
D)   A rhetoric
E)   Denotation

Exam 10: Develop Communication Skills

An especially good story makes its characters interesting by __________.

Correct AnswerverifiedShow Answer

Which of the following is true of moral conviction in language?

Correct AnswerverifiedShow Answer

Reflecting means paraphrasing back what the other said.

Correct AnswerverifiedShow Answer

__________ emphasizes shared goals between and among all participants and highlights the idea that all those listening are in this together.

Correct AnswerverifiedShow Answer

Which of the following is true of metaphors?

Correct AnswerverifiedShow Answer

In the context of successful storytelling, identify a true statement about conflict in a story.

Correct AnswerverifiedShow Answer

Avoidance is a major barrier to openness and honesty in communication.

Correct AnswerverifiedShow Answer

When verbal and nonverbal messages do not match, receivers will pay more attention to the __________.

Correct AnswerverifiedShow Answer

__________ refers to a commonly understood cultural or emotional association that some word or phrase carries in addition to its explicit or literal meaning.

Correct AnswerverifiedShow Answer

All of the following are effective ways to give developmental feedback EXCEPT:

Correct AnswerverifiedC

Which of the following is true of rhetorical questions?

Correct AnswerverifiedShow Answer

When engaging in supportive communication, it is helpful for a person to use absolutes such as "You never listen to me."

Correct AnswerverifiedShow Answer

Which of the following is an individual's perceived competence in interpreting and responding to feedback appropriately?

Correct AnswerverifiedShow Answer

__________ is the act of speaking without using words.

Correct AnswerverifiedShow Answer

During a conversation with her business partners, Maya's body language changes from being forthcoming to avoidant and distant when one of her ideas is rejected. However, when asked what is wrong, Maya says she is fine. In this scenario, Maya is being __________.

Correct AnswerverifiedB

__________ communication takes place through facial expressions, body position, eye contact, and other physical gestures.

Correct AnswerverifiedShow Answer

What are supportive communication principles? List four supportive communication principles.

Correct AnswerverifiedSupportive communication principles are ...View AnswerShow Answer

Interestingly, nonverbal communication can take place through the physical arrangement of space.

Correct AnswerverifiedShow Answer

In difficult conversations, words such as "never" or "always" help avoid arguments.

Correct AnswerverifiedFalse

__________ refers to the translation of a word to its literal meaning, more or less as dictionaries define it.

Correct AnswerverifiedShow Answer

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C

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B

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Supportive communication principles are ...
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False

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