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Firms with high churn rates are likely to be more profitable.

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_____ refers to removing an organization from a firm's distribution channel.


A) Disbarment
B) Repudiation
C) Annulment
D) Disintermediation
E) Revocation

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If fast-lane access or bandwidth caps become commonplace, Netflix could suffer.

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How does Netflix leverage its data asset, even as it has shifted from atoms to bits?

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Netflix uses its substantial d...

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How does the Cinematch recommendation system work?


A) Cinematch develops a map of user ratings and steers users toward titles preferred by people with similar tastes.
B) Cinematch gathers user ratings to calculate a gross average user rating which is continually updated with each subsequent user rating.
C) Cinematch requests users to create profiles detailing their interests and preferences and serves recommendations accordingly.
D) Cinematch uses a team of professional movie critics to create a comprehensive ranking system for each movie in its inventory.
E) Cinematch ranks movies in two separate lists based on their critical and box office ratings, and subsequently alters user preferences.

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How is Comcast vertically integrated?

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The firm owns a cabl...

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Netflix, the one-time "dot-com" upstart managed to achieve scale economies despite the fact that it faced two massive rivals: Blockbuster, a name synonymous with home video rental, and Walmart, not just a large firm, Fortune One, the largest firm in the US ranked by revenues. In what ways did Netflix offer size advantages over these rivals?

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Netflix's scale in DVD-by-mail is based ...

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At Netflix, the marginal cost for digital goods is zero for all licensees.

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Churn rate is a term that refers to the:


A) average number of recommended titles in a user's queue.
B) rate at which the demand for a product or service fluctuates with price change.
C) number of movie titles that are difficult to assign reliable user ratings.
D) rate at which customers leave a product or service.
E) number of new users that each existing user attracts through word-of-mouth and social sharing.

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Over ___percent of Netflix customers coming from outside the United States.

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Which of the following is true about the Netflix streaming business?


A) Its marginal cost for title acquisition is zero as it is currently focusing on distributing digital content.
B) It has the support of major studios such as Fox and Warner that have allowed it to stream any content the firm buys on DVD.
C) Its cost of acquiring streaming content has fallen in the recent past due to its long tail advantages.
D) It has attempted to counter rivals with exclusive content by securing exclusive streaming rights for several popular shows.
E) From the beginning it has experimented with various streaming revenue models, including pay-per-view, download-to-own, and ad-supported content.

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The Netflix work culture is in many ways similar to its peers.

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_____ refers to a limit, imposed by the Internet Service Provider (e.g. cable or telephone company) on the total amount of traffic that a given subscriber can consume (usually per each billing period).

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Cinematch develops a map of user ratings and steers users toward titles preferred by people with tastes that are most like theirs.

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When firms enjoy economies of scale they:


A) have a greater share of liquid assets than rivals.
B) have bigger production facilities than their competitors.
C) have a wider employee base than their competitors.
D) leverage the cost of an investment across increasing units of production.
E) leverage investment costs to decrease their subscriber acquisition costs.

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While the size of the tail in the long tail phenomenon is disputable, one fact that is critical to remain above this debate is that:


A) traditional brick and mortar retailers offer selections that cannot be rivaled by Internet pure-plays.
B) energy costs and worker wages drive up the costs of running stores like Netflix.
C) selection attracts customers, and the Internet allows large-selection inventory efficiencies that offline firms can't match.
D) the turnover rate of obscure titles in traditional video rental stores is only slightly higher than those for Internet pure-plays.
E) the cost of store maintenance and real estate makes stores such as Netflix unattractive.

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By shifting to a streaming model, Netflix stands to eliminate shipping and handling costs.

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An internal team at Netflix developed a prototype set top box to enable the direct streaming of content to customers' television sets. However, the idea of offering it to Netflix customers was dropped because:


A) the market for online streaming was nascent and unprofitable.
B) all major US cable firms built Netflix streaming into their set-top boxes.
C) the Blu-ray standard requires streaming features, as well.
D) of the brutally competitive nature of the consumer electronics business.
E) the entire software team was recruited by TiVo after LinkedIn made it to target and poach rival talent.

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Once Netflix became a public company, the firm was required to disclose its financial position and reveal it was on a profit march.

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The shift from atoms to bits is realigning nearly every media industry.

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