Question 1

When should an organizational chart be updated?

Accepted Answer

A)   only when there are personnel changes
B)   at the start or end of each workday
C)   at the start or end of each workweek
D)   every few months

Question 2

Which of the following is not one of the Four Essential Truths of Human Interaction?

Accepted Answer

A)   Different people have different working styles.
B)   Be aware of your coworkers' sensitivities and tailor your communications.
C)   You can't judge a book by its cover.
D)   All people appeal to you equally.

Question 3

Which of the following is an example of a petty difference?

Accepted Answer

A)   taking issue with a coworker's theft from petty cash
B)   taking issue with a coworker's violation of OSHA safety standards
C)   disagreement on one's choice of clothing
D)   disagreement on the ideal method of treatment for a patient

Question 4

When working with older patients, you should:

Accepted Answer

A)   always provide physical assistance regardless of the patient's condition
B)   greet them warmly and by name
C)   seat them in a location that offers significant stimulation
D)   avoid all forms of therapeutic touch

Question 5

Identify the correct order of the basic steps of critical thinking when problem solving.
-Gather facts and ideas to help you decide what to do about the problem

Accepted Answer

A)  step 1
B)  step 2
C)  step 3
D)  step 4

Question 6

Match each term with its definition.
-Person sometimes referred to as the practice manager

Accepted Answer

A)  patient advocate
B)  performance goals
C)  cultural competencies
D)  evaluation form
E)  assertive communicationF) office managerG) aggressive communicationH) managing providerI) reflective communicationJ) patient educationK) in-service training

Question 7

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient.

-Express empathy to the patient

Accepted Answer

A)  step 1
B)  step 2
C)  step 3
D)  step 4
E)  step 5

Question 8

All communications between members of the health care team should be:

Accepted Answer

A)   aggressive and authoritative
B)   professional and respectful
C)   rapid and precise
D)   vague and misleading

Question 9

Which of the following is a recommended phrase to help resolve a conflict between coworkers?

Accepted Answer

A)   You have no right to be upset.
B)   You're not making any sense.
C)   I know this is really frustrating for you.
D)   I don't understand why you'd feel that way.

Question 10

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient.

-Follow up

Accepted Answer

A)  step 1
B)  step 2
C)  step 3
D)  step 4
E)  step 5

Question 11

Match each term with its definition.
-When you provide this, you may use verbal instructions, printed materials, or electronic formats

Accepted Answer

A)  patient advocate
B)  performance goals
C)  cultural competencies
D)  evaluation form
E)  assertive communicationF) office managerG) aggressive communicationH) managing providerI) reflective communicationJ) patient educationK) in-service training

Question 12

It is almost always best to take which of the following issues to the office manager?

Accepted Answer

A)   a disagreement about a coworker's hairstyle
B)   a patient's complaint about a long wait time on a busy day
C)   a personal dislike of a coworker
D)   a coworker's habitual tardiness that affects the practice

Question 13

When communicating with others, you should be:

Accepted Answer

A)   aggressive
B)   assertive
C)   passive
D)   inactive

Question 14

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient.

-Let the patient vent

Accepted Answer

A)  step 1
B)  step 2
C)  step 3
D)  step 4
E)  step 5

Question 15

Who typically discusses abnormal results or serious health conditions with patients and their families?

Accepted Answer

A)   clinical medical assistant
B)   administrative medical assistant
C)   physician
D)   nurse

Question 16

Match each term with its definition.
-Type of communication born of high self-esteem

Accepted Answer

A)  patient advocate
B)  performance goals
C)  cultural competencies
D)  evaluation form
E)  assertive communicationF) office managerG) aggressive communicationH) managing providerI) reflective communicationJ) patient educationK) in-service training

Question 17

When providing patient education, your first task is to:

Accepted Answer

A)   assess the patient's ability to comprehend the instructions
B)   discuss the instructions with any family members accompanying the patient
C)   prepare a summary of the session for documentation in the patient's chart
D)   answer any questions the patient has about the instructions

Question 18

A bulletin board used for posting intraoffice notices is most likely to be located in the:

Accepted Answer

A)   staff room
B)   examination room
C)   waiting area
D)   office laboratory

Question 19

Match each term with its definition.
-Examples of this include classes on CPR, sterile techniques, and using computer software

Accepted Answer

A)  patient advocate
B)  performance goals
C)  cultural competencies
D)  evaluation form
E)  assertive communicationF) office managerG) aggressive communicationH) managing providerI) reflective communicationJ) patient educationK) in-service training

Question 20

Documenting patient education:

Accepted Answer

A)   eliminates the need for maintaining the patient's chart
B)   promotes inconsistency in care
C)   decreases efficiency
D)   minimizes professional liability

Exam 8: Understanding and Building Medical Terms of Body Systems

Which of the following is an example of a petty difference?

Correct AnswerverifiedShow Answer

Identify the correct order of the basic steps of critical thinking when problem solving. -Gather facts and ideas to help you decide what to do about the problem

Correct AnswerverifiedShow Answer

When communicating with others, you should be:

Correct AnswerverifiedShow Answer

Documenting patient education:

Correct AnswerverifiedShow Answer

When working with older patients, you should:

Correct AnswerverifiedShow Answer

It is almost always best to take which of the following issues to the office manager?

Correct AnswerverifiedShow Answer

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient. -Follow up

Correct AnswerverifiedShow Answer

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient. -Express empathy to the patient

Correct AnswerverifiedShow Answer

Match each term with its definition. -Person sometimes referred to as the practice manager

Correct AnswerverifiedShow Answer

Match each term with its definition. -Examples of this include classes on CPR, sterile techniques, and using computer software

Correct AnswerverifiedShow Answer

A bulletin board used for posting intraoffice notices is most likely to be located in the:

Correct AnswerverifiedShow Answer

When providing patient education, your first task is to:

Correct AnswerverifiedShow Answer

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient. -Let the patient vent

Correct AnswerverifiedShow Answer

Who typically discusses abnormal results or serious health conditions with patients and their families?

Correct AnswerverifiedShow Answer

When should an organizational chart be updated?

Correct AnswerverifiedShow Answer

Match each term with its definition. -Type of communication born of high self-esteem

Correct AnswerverifiedShow Answer

Match each term with its definition. -When you provide this, you may use verbal instructions, printed materials, or electronic formats

Correct AnswerverifiedShow Answer

Which of the following is not one of the Four Essential Truths of Human Interaction?

Correct AnswerverifiedShow Answer

Which of the following is a recommended phrase to help resolve a conflict between coworkers?

Correct AnswerverifiedShow Answer

All communications between members of the health care team should be:

Correct AnswerverifiedShow Answer

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