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A product's selling points ________.


A) refer to the specific locations at which the product is sold
B) are the particular advantages that purchasers can realize from the product
C) focus on what the user experiences or gains
D) are its most attractive features

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Using an induction to create logical appeal in a persuasive message involves ________.


A) working from a generalization to a specific conclusion
B) working from specific evidence to a general conclusion
C) presenting a specific problem and offering a solution
D) reasoning from specific evidence to specific evidence

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What is mobile commerce referred to?


A) M-commerce
B) E-commerce
C) Technology marketing
D) Social media marketing

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________ is a mobile app that helps companies monitor social media conversations in real time.

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When making a persuasive claim, the person handling the claim will have the information about the case so you can avoid outlining or reviewing the information.

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Marketing and sales messages may require clearance from company lawyers before being sent.

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A sales message should always downplay the importance of price.

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Which of the following is TRUE about maintaining high ethical and legal standards when developing persuasive business, marketing, and sales messages?


A) A money-back guarantee or letters from satisfied customers can be used as the sole evidence to a claim.
B) If you claim that your food product lowers cholesterol, for example, you must have scientific evidence to support that claim.
C) Thankfully, for Internet-based marketers, there are no regulations for unsolicited email.
D) Trying to attract buyers by advertising a product that you don't intend to sell, and then trying to sell them another product, is legal but not ethical.

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The four-step plan for writing persuasive messages is called the ________ plan.

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AIDA (atte...

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Most persuasive messages use a combination of emotional and logical appeals.

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________ is also known as unsolicited bulk email.

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According to the Office of Customer Affairs, failing to include important information in marketing and sales messages is considered deceptive.

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The addition of which of the following lines to the message would best serve to minimize audience objections to the high price of the product?


A) At $50,000 the Savannah Gold is more expensive than any other truck in its class.
B) If you have to ask the price, the Savannah Gold is not for you.
C) While the Savannah Gold is a few thousand dollars more expensive than the GT, it is a steal when you consider the luxury features!
D) The Savannah Gold can add value to your business. Talk to our Business Consultant, William Smith, at 1-800-333-544 to find out more about this.

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In marketing, ________ are enthusiastic fans of your company and its products.

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champions ...

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Which of the following is TRUE of persuasive requests for action?


A) They should always use the direct approach.
B) They must begin with a request for some specific action.
C) The suggested course of action in these messages should be as easy to follow as possible.
D) They should avoid specifying the action required; leave the decision to the audience.

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