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Predictors of _____________include poor performance, poor work attitudes, stress, personality, and age of the employee.

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Research on job characteristics indicate that


A) people with a minimal variety of skills are always less satisfied with their job.
B) people with autonomy on their job are always more satisfied with their job.
C) all people want feedback on their jobs.
D) people who have high growth need tend to expect their jobs to help them build new skills.

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Rosaline is the superintendent of a school district.A new board of directors, to whom she is responsible, has just been elected and the philosophical direction the board wishes to take varies from the direction Rosaline has taken the district over the past five years.Rosaline is going to tender her resignation.How can she do so gracefully?

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After working for five years to make you...

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Which of the following recommendations might you give to a friend regarding ways to deal with late coworkers?


A) Try ignoring lateness and not imposing negative consequences.
B) Reward timeliness by verbally recognizing those who arrive on time.
C) Schedule meetings when most people can attend, even if it doesn't work for everyone.
D) Consider assigning less work to those who are late, they are probably juggling too many things right now.

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_____________________ is the emotional attachment people have toward the company they work for.

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Organizati...

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Research on turnover supports which of the following statements?


A) Unhappy employees are more likely to leave than those who are satisfied with the organization.
B) Poor work attitudes are not a strong predictor of intentions to quit.
C) All turnover is bad for an organization.
D) Agreeable and conscientious people are more likely to quit their jobs.

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Research on job performance suggests


A) when we are treated well, we want to reciprocate, thus when the company treats us well, we perform more effectively.
B) positive work attitudes and performance are unrelated.
C) conscientious employees do not perform better than those who are not conscientious.
D) high stress at work is always associated with lower performance.

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Briefly discuss some of the reasons why SAS Institute is ranked on Fortune's "Best Places to Work" list.

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SAS Institute successfully manages its e...

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Indicate which of the following statements is true.


A) A happy worker is always a productive worker.
B) Work attitudes are related to organizational citizenship behaviors.
C) Work attitudes are the most important factor in performance.
D) Work attitudes have no impact on customer satisfaction.

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All stress on the job is bad.

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*Briefly describe differences in job attitudes held around the world.

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A study of over 20 countries found that ...

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*A study done by SHRM/Kronos holds that absenteeism costs employees what percentage of total payroll?


A) 21%
B) 51%
C) 81%
D) unknown how much it costs

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List three individual or organizational factors that contribute to organizational commitment.

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The following factors have been shown to...

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*Which of these are NOT a best practice for conducting an exit interview?


A) Conduct the meeting halfway between the date the employee resigns and the date the employee is actually leaving
B) Have the employee's manager conduct the interview
C) Have the employee's manager's manager conduct the interview
D) Allow a human resources representative to conduct the interview

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The relationship between positive work attitudes and behavior is clear.

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Organizational commitment refers to


A) the feelings people have toward their jobs.
B) the emotional attachment people have toward the company they work for.
C) an unwritten understanding about what the employee will bring to the work environment.
D) the degree of emotional intelligence an employee exhibits.

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With regard to age, ________ employees are less likely to be absent from work.

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Happiness at work can be enhanced by which of the following strategies?


A) Pay at all times; pay is always the key aspect to job satisfaction.
B) Reaction to organizational life.Work is stressful, just "suck it up."
C) Pulling yourself away from your co-workers and concentrating on the job.
D) Knowing yourself and what you want from the job.

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Age is positively related to both frequency and duration of absenteeism.

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Which of the following statements is true regarding the causes of positive work attitudes?


A) The notion of work/life balance is outdated.
B) All stressors are bad.
C) Job/person fit is positively related to job satisfaction.
D) The level of coworker acceptance of an employee has no impact on the employee's commitment to the organization.

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